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November 2023 by Becca Contis
I've been without a debit card for months due to the switch from Union to US Bank. I was out of the country on an extended trip when the crossover happened. I've had nothing but headaches trying to get my debit card re-issued and mailed to the right address. I went to the Palisades branch to inquire. The banker who helped me was texting throughout our useless convo. I left. Received a call from them 20 minutes later stating that I had dropped my Visa card on my way out. I was ready to turn around and pick it up when the idiot on the phone (branch manager?) informed me that he shredded it - "company policy."I had just been there less than 30 minutes before. They had to have known who the card belonged to.The most idiotic experience in recent memory.So now not only do I still not have a debit card but am also without my Visa.Great customer service guys!! Amazing!
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July 2023 by Maureen Huiskes
Well i am actually veey dissappointed with thw Bank. I did not pickUS BNK. i WAS TRANSFERRED FROM UNION BANK. I WENT INTO THE BANK IN MAY AND REPORTRD I DID NOT RECEIVE MY BANK STATEMENTS . THEY COULD NOT PRINT ME A COPY BUT GAVE ME A LISTING OF TRANSACTIONS. TODAY I CALLED AND ONCE AGAIN EXPLAINED I DID NOT GET MY STATEMENTS FOR THE PAST THREE MONTHS. I WAS TOLD THEY SENT THEM TO ME. I SAID I DID NOT GET THEM. I WAS TOLD TO GO TO MY LOCAL POST OFFICE. I EXPLAINED I WILL NOT DO THAT. I NEED THEM SENT TO ME PRONTO OR I WILL JUST ASK FOR A CASHIER CHECK AND REMOVE MY FUNDS FROM THE BANK.I AM SHOCKED WITH THE LACK OF CUSTOMER SERVICE . NOT URE WHY ALL SERVICE BUSINESSES DO NT KNW HOW TO PROVIDE SERVICE ANYMORE. I LOGGED INTO U S BANK INFO AND READ ALL E MAILS REPORTING TERRIBLE CUSTOMER SATISFACTION WITH SERVICE.THAT S REALY TOO BAD. MY ACCOUNTS WILL B PULLED.
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July 2023 by Cathryn Levine
Sad but this branch and US bank in general seems to not have any customer service. I received a call and tried returning the call but no answer and no voice mail. Tried calling the 800 number, after 15 minute wait they had no answer as to why I was called by the branch. Made an appointment for a call back on their website and waited for the phone call. Got a text reminder and an email confirmation but NO actual phone call. I still have no clue as to why they left me a message. I assume it was a sales call but not nice to leave a number where no one is available to answer the call. I tried repeatedly for about 90 minutes because I was concerned. I thought BofA was as bad but at least they leave a number where a person can be reached.
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May 2023 by Brand Name Hair
I made an appointment to open a new business account at this branch because I grew up in the area and currently my son attends school in the area, so I wanted to be convenient while I awaited to pick him up from school. A banker wasn’t available until about 10 minutes after the scheduled appointment time, in which once we got started the transaction seemed pleasant. After the banker verified my information and started preparing the paperwork to open the account, a mean older woman came over and interrupted the process. She racially profiled me, said I had no business in the area, she didn’t believe my documents or my business was real, and although the banker who assisted me told her my ID, business and documents were verified, she continued to abuse her power by disrespecting me and trying to make me feel less than. She continued by saying her name is Shahena Uppel and because she’s the manager she has a right to decline my application. I told her that she was discriminating against me and she couldn’t do that, however she insisted with making snide remarks and stating there’s nothing I could do about it. Everyone in the bank was appalled; both bank staff and customers! I had $50,000 cash on me that I needed to deposit, I’m so grateful I was able to go across the street to Citibank to get professional service and assistance. Racial Profiling and Discrimination are against the law and bank employees, especially managers should be held accountable for their despicable actions.
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April 2022 by Lynn Anderson
One of the worse customer service banks in existence. They drop phone calls, do not call back. I am amazed they are still in business in the Palisades.
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July 2021 by Harout A.
Ive been to a bunch of us banks I really like this bank great service thank you Roshanak & Hassan keep up the good work.
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September 2020 by Bart Young
I wanted to become a customer, but was unable to scheudle a mutually convenient time. After several attemps buy phone and email, I could not connect to pin down a time. Maybe my expectations are too high.
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September 2019 by JAMES ROBERT
not good staff here.
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May 2019 by Ericka Stith
Wanted to deposit over 1000 on my mom Account I don't bank with them but my mom does but at the moment she ill sick can't do it her self and they did not let me they did not care and it was cash but no she the teller also had a bit of attitude
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April 2019 by Shah Safi
Slow service
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November 2018 by Jerry Del Colliano
Expect a bait and switch as its happened to me twice here
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June 2018 by Naser Alavikia
Nice and experienced employees
