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October 2023 by Becca C.
I've been without a debit card for months due to the switch from Union to US Bank. I was out of the country on an extended trip when the crossover happened. I've had nothing but headaches trying to get my debit card re-issued and mailed to the right address. I went to the Palisades branch to inquire. The banker who helped me was texting throughout our useless convo. I left. Received a call from them 20 minutes later stating that I had dropped my Visa card in the bank on my way out. I was ready to turn around and pick it up when the idiot on the phone (branch manager?) informed me that he shredded it - "company policy." I had just been there less than 30 minutes before. They had to have known who the card belonged to. The most idiotic experience in recent memory. So now not only do I still not have a debit card but am also without my Visa. Nice customer service guys! Crushing it!!
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July 2021 by Harout A.
Ive been to a bunch of us banks I really like this bank great service thank you Roshanak & Hassan keep up the good work.
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June 2016 by Whitney B.
Wow, a bank that doesn't want money. Mr. Drysdale should be running this place. Worst branch ever. I went in to make a cash deposit and no one was in there and no tellers at their booths. The manager said someone will be with you in a minute and asked if I was making a deposit. I only had cash in my cash in my hand. What do you think I was here for; to buy some aluminum siding? Customer service is non-existant in this branch.
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August 2015 by Michelle S.
I have to give a 5 star to Lanier and Irving - tellers at the Palisades branch. Our accounts are located at the Brentwood Branch and yet they still treat us like family. Both these guys are outstanding representations for their company.
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August 2015 by Carson L.
The worst bank for car leases. They will nickel and dime you at the end of a lease. Do not get a car lease with US Bank.
