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October 2023 by mirella
I almost didn’t come here because the reviews didn’t seem great but I needed a pedi. So glad I was not discouraged. It’s been a great experience:)
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December 2022 by Catherine Hou
Normally I love Ruby's nails. However last time my sister and I visited we were disappointed. We both got acrylic nails as well as one pedicure service. It took them 2 hrs to finish our nails and experience was painful. My sister was bleeding from three of her fingers. My nails are misshapen and are already lifting after less than a week. :( this place is going downhill.Services: Nail painting
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November 2022 by Dot M.
Visiting the area and stopped by Ruby's for a gel mani and pedi for two. Absolutely wonderful staff, clean, polite and meticulous work. Bea was very friendly and did a beautiful job on my manicure. If we visit the area again, we will be back!
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November 2022 by Barbara Seinfeld
I travel a long distance to Ruby Nails & Spa in the Palisades from Simi Valley, because there is no one as professional, or can compare to Ruby. Due to issues with ingrown toenails; where the pain can be extreme, when I let my pedicure go too long, I know that Ruby or Jennifer will correct the problem as expert as a podiatrist, and I will be pain free again.Ruby is the best. I always feel as if I am being treated like a royal princess when I visit her salon. Even during the pandemic lockdowns, she was kind enough to do house calls, and bring the most experienced pedicurist with her. I highly recommend this salon. Everyone who has their nails done there seems to leave with a smile, satisfied that their hands and feet are fresh, clean and beautiful again.Services: Foot massages
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July 2022 by Sendy Frankel
Absolutely terrible! So unprofessional and mean! I called for an appointment, came in, was told to wait 3 mins, waited 15, was told to wait another 2 while they took walk ins before me all this time (probably their regulars) and all this time 0 communication, they just talk to each other in their language, bump into me without apologizing and didn’t even offer me water on a hot summer day while I was waiting for over 20 mins total! Had to leave since there’s 0 respect for customers and their time!!!!
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May 2022 by Erica Morgan
My experience started off pleasant, they were very friendly and sat me right away. I got a dip/powder manicure and I was very disappointed. They filed my nails after the manicure was over and because they couldn’t see my nail, they filed well past my nail and into my skin, leaving the tips of my fingers raw and exposed. They also missed the side edges of my nails completely and had to go over it with 2 coats of gel, so now I have a really thick layer on all of my nails. I ended up taking tools and a nail file and finishing the manicure myself. I can’t speak to gel or a regular mani, but I definitely wouldn’t go back for dip/powder. Updated to show the scabs on my cuticles a few days later.
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November 2021 by Erin R.
Everything is an upsell- if you don't pay extra, they will wipe lotion on each arm and down each shin and that's the end of the massage. No extra callous removal? Two swipes of the scrubber on each heel. Of all the local places, this was the least service at the same price!
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November 2021 by Carla C.
Just awful. The person who did my manicure was aggressive, impolite and even rough. Maybe someone else wouldn't have been so bad but my experience with that one individual was bad enough that I'm never going back.
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July 2021 by Barbara S.
Ruby is the best! I always feel like I am being treated like a royal princess when I make an appointment for a mani-pedi and arrive at the shop. A pedicure for me is similar to an appointment with a podiatrist, as I have continuing issues with ingrown toenails. I arrive with some pain, and leave with clean happy feet to travel wherever I please , and even feel lighter too. Ruby and her staff care about the quality of their work. You will love the experience! I recently moved from LA County to Ventura County, and am delighted to travel back to the Palisades because of Ruby. I have tried local shops, but none compares with the remarkable standards of Ruby's Nails and Spa.
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July 2021 by Negar P.
If I could give it a NEGATIVE star I would!!! Avoid this scam of a place. I have gone to many places in Palisades for my nails and never had this issue until now! First off; the women made me bleed and I said ok fine; second she didn't do my nails the shape I came with. Any color I wanted for gel they didn't have; and the color I wanted wasn't the real color. The second day my nails started to get loose and yes loose !!! Keep in mind this acrylic gel fill which should be even stronger. I let Ruby nails know after more than 2 started to get loose and come off and the manager said when she gets back she will deal with it, which was complete b********** Why would I want to come back to somewhere that made me rip through my skin, bleed and all I wanted was just the$70 back. Did not ask for more and didn't ask for a refund. I got ignored; disrespected and lied to. All I wanted was my money back to go somewhere else not for fake stuff. I never put a bad review but this is the first time I felt like it really truly deserved one. I even said if you issue me a refund I will not escalate this.
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April 2021 by mary anderson
Ruby and her staff are amazing!! I have been a loyal customer for over 5 years. Ruby goes out of her way for her customers and knows us on a personal level. During the pandemic, she would come over for house calls and brought her fantastic staff with her. She always goes the extra mile to make sure her customers are satisfied. She is always so appreciative of my business and makes sure I’m satisfied with my service. I’m a nail bitter, runner and have a lot of stress. Her staff always does a fantastic job, they give great massages and take care of my yucky feet! They always remember my favorite colors and my name. I am so thankful for their services, ruby and her staff!! Thank you :)
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March 2021 by Melony Koz
Nails were horrendous. I got them redone the day after at the same place by the owner ruby and they messed up again. I asked for coffin and they came out looking like an almond shape. The job they did on me was so disappointing. There was a hair stuck in the nails. Don’t recommend going here for the terrible acrylic nail job they did on not only me but my friend as well. The price was not ok for how much of a terrible job they did twice.if I could I would give them zero stars.
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March 2021 by Bloody Dior
had to go back 4 times, price was ridiculous cant even believe I paid 80 whole dollars for some eggs on my nails... the owner ruby is terrible as well her own hair got stuck in my nails. 0 star never go here
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February 2021 by Lily Victoria
i was going to get my nails done, and the worker called my eyebrows ugly, and repeatedly asked if she could wax them. i was 13 at the time. this is unacceptable and is so rude. they also did this to my friends mom and told her she needed her toes waxed. this is not ok
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October 2020 by Sophie N
Staff were really nice and funny and follow all COVID-19 guidelines. They have an outdoors option which is perfect if you aren’t willing to sit indoors. Definitely will go again.
