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June 2023 by DArcy Demianoff-Thompson
Really nice little location in the Highlands. I was there a week earlier and discovered as I was going over my receipt the team member did not charge me for the dog collar I got to match a dog lead. I was mortified and went back as soon as I could to pay for it.I was saddened by the reaction of the team member (a different one) that he was surprised that I did this. And thanked me for my honesty. It is a sad world we live in when someone is surprised by honesty.Retail shrinkage is what drives prices higher. In the final analysis we all pay for shop lifters transgressions. The stores that suffer from the loss are not always covered by insurance. The employees that have to play store prevention loss instead of being free to actually help their customers. And, of course, the cost of goods due to ever increasing insurance rates.
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June 2023 by D'Arcy Demianoff-Thompson
Imagine my surprise coming across this sweet little pet shop in the Palisades. And how cool it was to have such a wonderful experience with a very nice sales person. Very helpful with exceptional customer service. I will definitely be visiting here again when I am in the area.
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July 2022 by Jesse W.
Our dog just had surgery, we called at 6:58 and asked them to wait an extra minute so we could purchase a cone, as the . At 7:01 they refused service even after we said that our dog just had surgery and we needed a cone to prevent injury. This place clearly does not care about the wellness of animals, they clearly closed early. Even after offering other forms of payment. Including: cash and Venmo, because the register was closed. Do not recommend, they do not care enough.
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March 2022 by Jenny H.
Our favorite store in the Palisades. We have been going here for years and my son loves taking our dogs there to pick out treats or new toys. They are very friendly love animals are great with kids and have phenomenal advice for pet care. Check them out and there's a little park next-door for kids and dogs to sniff a bit.
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March 2022 by laura s.
Such a great store! Love it. Great products and great service :) So glad to have in the Palisades.
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March 2022 by Joey S.
The worst stay away overpriced bad service, the manager has a real bad attitude! They let dogs run around the store off leash so if you walk in the store you or your dog that is on leash might get attacked beware!!
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December 2021 by Aneta K.
Amazing service and most importantly amazing food. Jose (the owner) and the entire staff care deeply for their pet loving customers. I live the valley and I will drive to Pacific Palisades just so I can get the excellent service they provide. Highly recommend!!
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October 2021 by malisa bickers
Cute store, the tall guy that helped me was amazing. If I lived on that side of town, it would totally be my spot for my fur babies.
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June 2021 by Natasha L.
Stopped in today to get a new leash for my dog and I was so impressed! Their selection was great, the store was well organized making everything easy to find and the employees were so nice and helpful! I noted that my dog had been chewing her leashes and he suggested using bitter apple and even grabbed one for me. He also gave me a referral for a much needed trainer that services the area! Lastly, he gave my pup some treats and lots of love. I came across another employee outside who was equally personable. Will be making this store my go-to for my pet needs after this lovely experience!
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April 2021 by EllyLA Simone
These guys are sooooo nice here!!! God bless you!
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April 2021 by Jodie Carn
Buy all my dog food there.
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November 2020 by Dan Brown
Called ahead to see if they had my brand dog food in stock. They did, and brought it up to the front for me before I got there. Was really nice.
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November 2020 by MORGAN SIMONDS
Our dog loves everything he gets from this place especially the chicken patties
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August 2020 by Laura V.
This is the greatest pet store ever! I am a brand new puppy owner and Daniel spent a lot of time with me going over my list of what I needed. He was very thorough in his rationale for various brands/options and it was much appreciated. Another employee (owner?) even offered to hold onto my pup while I ran down to Starbucks. Yes you will pay a bit more for the items you purchase here, but it feels good to support local business and to get such attentive service. Thank you, fellas! Hachi and I look forward to returning!
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June 2020 by Martin Mendez
Nice place to shop for your pets
