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February 2024 by Ben Mefford
Disgustingly dirty interior. Portion sizes are ridiculously small. When I asked for a normal portion size they took food back out of my bowl. They refused to give us cups for water even though there were cups sitting on the counter. Never coming back.
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February 2024 by Scott Baoy
It’s a matter of principle.Joshua the manager, I’m sick and tired of bad service from restaurants. This chipotle was out of big tortillas, white rice, steak, barbacoa, probably more stuff, and this is dinner time 6pm so already I’m a frustrated customer as I wanted a steak burrito, so I asked if they could just give me some small tortillas and put the burrito into a bowl. They decided to charge me for the tortillas but I said why would I be charged for them as you guys are out just give them to me. They made a big fuss about it, and I asked to talk to the manager and he still decided to charge me for these tortillas. Ridiculous stuff here, I asked him if it was worth a bad review and he said all good, I gave them my change over 50c. Bad service here this Chipotle is Slacking!
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February 2024 by joseph costa
I admittedly came in 15 minutes before closing and they were missing many items and the carnitas was almost all water and was leaking all over the counter out of the wrapper. I asked for a plate and said I will be quick and was politely asked if I wouldn’t prefer to eat this at home. I got the message and said that’s ok, and left the burrito on the counter and left.
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December 2023 by Matt N.
Probably the worst chipotle I've ever been to in Los Angeles. They didn't have chicken or drinks
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December 2023 by James H.
I'm giving this location in Pacific Palisades at least one star because the cashier is pleasant. Zero stars for the food or the way the food is presented on the hot line. I came in at 5:30pm this last Friday. The items on the hot line looked dry and overcooked. They were out of the beef. They were not making anymore for the evening rush, they just said they were out. The cold line was equally unimpressive. No color and the items also looked like they had been sitting there all day.Chipotle, you can fix this. You have intense competition from neighboring restaurants. I would hope that you would step up and put the right management in this location to address the quality, presentation and taste of your product. Pack it in if you can't get it right.
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December 2023 by Tatiana N.
After reading these reviews, I wonder if I am just very easy-going or I missed something. I came on a Sunday afternoon, and ordered a set of the tacos. The first person was very helpful and telling me about the tacos since I never ordered them from chipotle before.they hooked it up on the portions. I took my food to go, and I ate it in the village area where I got to watch some carolers. I would return to this location.
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December 2023 by Joe S.
To be clear, I usually love Chipotle. I expected this location - which is in the downtown area of an affluent neighborhood - to be an at least slightly better than average example of the chain. I was wrong. I walked to the counter and saw two young ladies working. The first was running the register and the second didn't even acknowledge me before immediately walking to the prep area and turning her back to me to begin playing on her phone. So... I had to wait until the girl at the register finished what she was doing before taking my order. When she finally approached the counter, she did so without putting on new gloves, and when I very kindly reminded her, she scowled, setting the tone for the rest of the interaction. She was very unpleasant, dismissive, and seemed legitimately disappointed that she had to accommodate customers in any capacity.It was about the most unpleasant take-out experience that I've had. Chipotle you need to fix your restaurant!!
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November 2023 by Saul
They had a full tub of chicken 10 minutes before they closed and gave me nothing.
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November 2023 by Jay Na
It is good Location but inside the restaurant is so dirty stuff is not professional train this restaurant need little workout with the stuff and cleaning the food on the counter. Look like stay there for hours and hours but you don’t have a choice you have to order.
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November 2023 by pinky campbell
Once in a blue moon, they make burrito,, OK but they always mess up. Food is not clean. people who work there they never follow the direction. manager is rude. I live in this location and I’m so shame of this place unfortunately kids love it. The whole staff is so obnoxious there. They need improvement here!
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November 2023 by Paul DeMartini
How do consistently run out of guacamole 2 hours before closing? It makes no sense. Also frequently run out of other ingredients, like chicken, well before closing.
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September 2023 by Amy B.
They have chips and all the toppings but can't make nachos. Out of guacamole!!!!! Ordered quesadilla and he made me a burrito. Walked out.
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September 2023 by Marco Cata
Had food here three times. It’s a roulette. 1/3 was gross with barely any food left. Other two times was fine. Although they often put too much sour cream. I understand the generally bad reviews.
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September 2023 by Marco Fluffy
Had food here three times. It’s a roulette. 1/3 was gross with barely any food left. Other two times was fine. Although they often put too much sour cream. I understand the generally bad reviews.
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September 2023 by Cole Zytko
This chipotle is always out of basic items like guac, pico, and even chicken sometimes. Recently i went and they went and they were out of water. When i asked, “can i have some water.” The cashier told me to get soda or lemonade in my water cup. Corporate needs to audit this location right now.
