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July 2023 by Hello Nicky
The staffs were really rude.
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September 2022 by Madison A.
all i got to say is f*ck these little brandy girlies. you guys are disgusting. get help xox
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February 2022 by Camille L.
If I could give this store a 0 star review I would. My friend and I walked into the store where three young girls were huddled chatting not evening acknowledging us walking into the store. They did not acknowledge us which I thought was strange. No one really helped my friend get a few items off the top racks which I had to reach for myself (poor customer service). And once we were ready to check out the cashier was having a full blown conversation about her relationship with her French male teacher. The girl seemed completely oblivious to any customers and very self consumed. As she was ringing my items up she sloppily shoved my clothes in a bag and said have a great day. This showed me that these girls seem to think this sort of behavior is generally ok, but it's not and should be addressed by management. I am also very concerned with this stores management it didn't seem like there was any manager there keeping order and more like social hour for these three girls. This could lead to other major potential issues... or portentously lawsuit...We visited the store on feb 26 around 3pm for managers context.
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February 2022 by Kiera E.
Wtf is this place? Owner, what is the hiring criteria for your location? The employees had a full conversation about their hs teacher while ringing me out. 3 oblivious girls at the cashier station chatting in front of my friend and I. She stuffed the receipt in my bag, let the bag sit on the counter as she told me to "have a good day". Customer service is absolute trash. This location presents an immature and unprofessional vibe. Yes Brandy Melville has cute clothes, however, the effort to hire and be proud of a store/location representing a popular brand, is lacking. Coming from Orange County, the Irvine location is friendly and inviting. This store lacks basic etiquette and common sense. It's not necessarily the employees fault, it's lack of management.
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September 2021 by Luis Morrison
thx for the Included place.
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July 2021 by Katherine G.
Racist disgusting place. They racially profiled everyone who goes in there! I'm white and they literally don't even blink an eye at me, but we're following my friend who is poc around.... Choke and die brandy
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March 2021 by Bronwyn Ivy
I just visited the store in pacific palisades, CA and I am honestly appalled. I wanted to try on a pair of shorts and the dressing rooms are closed (understandably.) So I purchased them and immediately after leaving tried them on, only to realize they didn’t fit. I went back in to return them and without saying anything, she handed me back a receipt paper with the total on it. I had never been told they didn’t do returns. I asked her about it and she said that’s just what we do. I would have never purchased something that’s “ONE SIZE” if it was made known I would just get store credit. Credit to a store that only makes sizes for people who weigh 100lbs or less. This is the only clothing brand that won’t let you try something on but doesn’t give you a refund. I am disappointed and will never shop here again and Will make sure everyone I know know not to shop here.
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January 2021 by B W.
Owner!!! Please finally read these reviews!!!! The girls who work at this location are so rude and disrespectful!!! Please re staff this place!!!! They are even rude to my mom. They act like you are in their way. They take items away. Especially the girl who looks kinda of ginger ish but not exactly is the worst. They aren't even friendly enough to greet those who walk in!!!!! NEW WORKERS PLEASE
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December 2020 by Mandy D.
I walked into the store, the two employees standing chatting near the front door totally ignored me, the store is small and I was the only customer at that time. Both of the aisles were blocked by ladders, I couldn't get through, the two standing right there continued to ignore me. When I was about to walk out, someone else walked into and the employees immediately greeted her. So I guess I don't deserve a " Hi" because I am not white? Wish I had called them out. Based on other reviews, I am not the first one to be racially profiled, won't be the last one for sure.
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October 2020 by Angelica O.
Racists place. Do NOT RECOMMEND!!! You will be judge on the color of your skin,and harassed!
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August 2020 by Anjelique O.
My previous review was removed for telling the truth about how I was treated at a store where I spent $400 dollars with stuff made in China for $.25 cents a pice most likely in a sweat shop. I was harassed to put on my mask that I had on,the young woman that harassed me,said that I had to adjust it. The MASK WAS ON YET I WAS HARRASED! I said No it's not the law. Because it's not! The Governor only gave guidelines,he is not a lawmaker !! It is against our constitution what these so called leaders are doing and they don't know my medical history. It is against the law to deprive me from my personal choice to protect my health. These ladies aren't drs. He is the executive branch as we live in a free country! I was told that I was not a minority I said I'm,that precisely why I left my country for the freedoms America offers! She said I was not a minority,but indeed was born in a different nation! They humiliated me and my daughter in front of other patrons,I have a photo to prove it,but these rude people called to relent post! I was harassed and racially profiled. Do not shop here,I don't recommend it unless you like emotional and verbal abuse. I keep getting harassment from fake profiles and there was someone impersonating the regional manager to get my address,email,and phone number. There's a new fake review slandering my name. I did had the mask on,the young woman is racist and prejudice,I believe she got it from her mother,she continues the slander privately and publicly! No recomiendo esta tienda,me han acosado y son racistas,yo tenia la mascarilla puesta y una chica altanera me grito que me compusiera la máscara. Le dije que ya la tenía puesta,pero me siguió gritando. Me dijo que si era minoría no tenía que ponérmela,así que le dije que si era por que yo deje my patria desde niña para mudarme a los EEUU me dijo no no eres minoría! Me he estado preguntando si vivimos en Alemania 1930-1935 y querían mi acta de nacimiento,si vienes a esta tienda te van a buscar por tu tono de piel! El racismo de esas empleadas es asqueroso,asumen que toda las personas de latinoamerica somos indígenas o de un tipo de color. He estado contactada por los padres de la chiquilla racists. Hasta ahora espero que el gerente de la tienda me llame para que me explique por que fui maltratada,sigo esperando Brandy Melv
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July 2020 by Rose K.
Brandy Melville is my go to for basic tees. I generally shop at The Grove location but stopped by the Palisades on the way to the beach. Their team is very kind and really doing everything they can to ensure the safe of their customers. When I was in the store the other day a customer blatantly refused to put on a mask without no explanation. She continuously claimed that it was her right not wear one. It's actually illegal NOT to where one in Los Angeles. This made me extremely uncomfortable not only for my safety but because she was berating the employees for asking her to please put on a mask or leave. I definitely appreciate the way the employees handled themselves and hope to return to this location soon (so long as customers can actually respect other patron's safety).
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July 2020 by Michel Fernandez
the two girls that worked there were indescribably rude. my mom’s mask broke so she was searching for another one, not only did the workers want her out , but they threatened to call security. she was just looking for a mask. personally we wanted an amazing shopping experience because this was our first time in brandy melville, but unfortunately we don’t want to come back. not only were they rude but they started to cuss us out. unpleasant experience, never again. do not go to this one.
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July 2020 by Giuliana Fernandez
I wish I could put zero stars our experience at this brandy was terrible because of the staff. The employees had the biggest attitude and treated us as if they were doing US a favor for buying stuff?. To me, customer service plays a BIG part in a store and these employees were terrible. They cussed us out when there were kids there, and threatened us. I say you order online from anywhere else BUT this brandy Melville. Rudest people
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July 2020 by Ann Curry
An employee at the Palisades location was unprofessional calling a customer an offensive name and then tried to shame that customer on a local online app using that same term. Do not shop here if you are a white woman. You are not welcomed.
