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August 2023 by Ardan Michael Blum
Outstanding brand!!
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February 2023 by Alexandra B.
I love this brand and wear all of the basics, she makes the nicest basics. Usually, I order from Revolve or Nordstrom but I recently visited the village and popped into the store and the manager was just so lovely and helpful. I let her know that I will start buying from the store from now on. It was nice going into the store to try on pieces in person rather than ordering online and returning them if the items don't fit. So glad I was able to pop in, such a beautiful store! I hope this brand continues to make the best basics, I will continue to keep wearing and supporting the brand.
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February 2023 by Claire M.
Uggghh... I usually write glowing reviews, as I find most people just vent and get bitter on companies instead of giving those accolades for their service and or products. This brand, Anine Bing has neither quality of product nor "consierge service" (their verbiage being fancy for poor customer service)I contacted their customer service department via email regarding the fact that I spent close to $1000 for the "Dylan" coat and I had worn it 3 times and each time I had to have the loop for the belt reattached by my seamstress for $50 a pop. I reached out simply to advise my disappointment at the level of quality for the price of the coat. I was then told that this was "normal wear and tear" on my part.I again advised I had only worn the coat 3 times, as my opportunity is limited due to the fabulous weather in SoCal. I guess normal wear and tear to this company is having your apparel re-sewn after each use. I am unclear if I purchased a product sewn/ produced under subpar conditions with little care and poor material. The lack of consideration and to blame the customer is laughable.Sell your overpriced apparel to someone else - hopefully they see this and run or find a reasonable seamstress to correct your cheap quality clothes.
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December 2022 by Jenny Wang
I'm very disappointed in the quality of their products. The material is poor and the construction of the garment is just not well made. The fit is horrible and I have a very average body type. I would have just thrown it to a young brand still struggling to find their stride if not for the fact that I found out their online reviews are false. I submitted a couple of very honest reviews and it didn't make it to their website. Their customer service is also non-existent. A garment I ordered had a huge lump in the back and they refuse to directly address the problem. When asked why my product reviews weren't posted, customer service told me "load their website."Just feeling incredibly deceived by this brand. Their products are in the high-end category. This is unacceptable.
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August 2022 by Julianna B.
Customer service is good. I go here to try on for size in case I'm not sure . Sometimes they have items here that are out of stock online so always good yo call them to check.
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August 2022 by dylan morey
I ordered something on their site and and had it shipped to Europe. Got charged 33% more for duties when it said tax free and free shipping. Would never buy from this company again. The customer service was 0
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August 2022 by Sharon Guzman
Loveeee
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May 2022 by Kim N.
I have been shopping at this Anine Bing location "from afar!" I live in Connecticut and happened upon the amazing team by chance when I called looking for a specific item. The stylists exceed any expectations! They go above and beyond providing personal attention and recommendations! They have truly become my remote dear friends! Iliana is absolutely super!! As are the other ladies! Dagmar, Tina etc... The customer service, responsiveness and just complete attention is fabulous!!! They make you feel like you are the most special client !!! I am hoping to plan a visit soon!!! Thank you ladies for everything!! Xoxoxo
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May 2022 by Iso F.
I HAD THE BEST EXPERIENCE!!!!!!! I was shopping for a graduation gift for a friend and their costumer service couldn't be nicer. They helped find exactly what I was looking for and brought me great joy when I walked into their store. AMAZING!!!! 100/100 highly recommend!!!
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May 2022 by Lindsey S.
This wasn't the experience I was expecting from a higher end brand. From the moment I walked in, the girls were extremely chatty and not super friendly. I felt like I was interrupting their conversation. This is not the type of customer service you expect after dropping $1000 on clothes. Every time I asked for something to go in the fitting room, I felt like I was interrupting their conversation. They at first told me I'd have to wait for the fitting room since someone was using it. After I asked for more and more items, they moved boxes from the other fitting room so I could use it. The whole time I felt like I was intrusive to their conversation. At the end, I purchased a good amount of items and they stuffed it all into one bag. The handle to the bag ended up breaking while I was shopping at another store and I had to carry the overflowing bag in my arms. I will definitly choose to shop online next time.
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May 2022 by Autumn B.
The employees are rude, definitely would not recommend. Even if you're the only customers in the store you'll still get lackluster customer service. Don't waste your time.
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February 2022 by Cal C.
This store is neither racist nor overpriced as suggested by others. The employees were very kind and helpful and the clothing and accessories are amazing. You get what you pay for. Highly recommend this store in every way!
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January 2022 by Danielle L.
This store is racist. I walked in and felt like pretty woman I can't afford anything here. NOT GOING HERE again. VERY N*** GERMANY VIBE.
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November 2021 by Susanne Maron
Sweet staff, fun to shop here! My friends and I love Anine Bing and recently came to shop on our last visit to CA. We found some really special items and had great time being styled in our new outfits!
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October 2021 by Charis B.
I had a fantastic experience here. I initially placed my order online but I needed to exchange it for a different size. Rather than delay the process with mailing back my return and waiting for the new order, I decided to adventure to LA for the day and take care of everything at once. I'm so glad I did! The ladies working there were so welcoming and kind. I was able to confidently exchange my jeans for the right size after trying them on and was able to check out other clothes to figure out my sizing for the future. For the record, Anine Bing's sizing for denim seems to be super inconsistent; I'm a 27 in the Lara Jean in Charcoal Grey, but a 26 in the Indigo color. My typical sizing in other denim brands (Mother) is 25. It's worth paying a visit at the store to streamline your purchases. Not to mention, Palisade Village houses other great stores and has plenty of places to eat or grab coffee. Get out, linger and play!
