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September 2024 by Fred Cordova
This place is a disaster. The store staff are completely helpless. I went into purchase something last Sunday for my daughter‘s birthday and they did not send me an email receipt like they said they would. I’ve called three times and they have not returned my call. The customer service is the worst.
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June 2024 by Maryam A
Paying customers shouldn't walk out the door embarrassed by false alarms.
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March 2024 by Brea B.
This is the worst athletic retail store I have visited. Every time I visit this store the employees are overwhelming rude and mean. Please hire nicer people Alo.
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November 2023 by Hannah Spigelman
If I could give no stars I would! Terrible experience!! Alo does not care about their customers in store, online, or corporate. If you have a lot of time, and energy to be treated poorly and pay embarrasingly high prices with with no resolution than this is your place! I however prefer to be treated with dignity and respect and know if I have a minor issue such as a size change someone will help me, NOT AT Alo. Clerks run around in their shorts and are happy to help with their tongues out if want to buy something, but God forbid you have a size issue they want your blood type, and mothers maiden. They're all about the money! So don't kid yourself customers don't matter! Shop Lululemon, they're much more helpful, and their products are more comfortable.
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May 2023 by Zara H.
I love alo but had the worst experience at this location. Went into the store and wanted to try few things on, mind you the store wasn't even busy. 3 employees standing around the register, completely ignoring me. While I wanted to get a fitting room. After few minutes of waiting for them to acknowledge me, I said I wanted to try few things on and one of them rudely said you can go into the first one that's open. I have never experienced customer service that was this bad, ended up leaving and just ordering online
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December 2022 by Carolyn M.
Terrible customer service. I received a birthday gift from Alo the tags were left on in case I needed to return. I went to the store to exchange for another size . They very rudely refused without the receipt and suggested I re-gift it !!
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November 2022 by Ivan B
Love the staff they are all so amazing and helpful. Highly recommend
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October 2022 by Ivan Benavides
Love the staff they are all so amazing and helpful. Highly recommend
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August 2022 by Meg K.
I purchased two sets (top and bottom) and a bra which came out to be 300 dollars total and it was paid with CASH ! I wear Alo all the time and love it but the items didn't work out and when I went it return the items they offered me store credit only; even when it was still within the time frame of returning for your $ back. They never mentioned their policy or no cash back when I paid for the items. They said that it says so on their receipt but I don't understand why they can't at least mail a check or refund to my credit card if they don't have the cash in their register. Also, when I got home, I realized that one of the items didn't have a tag on when they put it in my bag. I called them and asked them to see on their camera that the item didn't have a tag on (perhaps it fell off). Either way, I think that they should improve their system and offer customers their money back instead of forcing them to get a gift card. It didn't seem fair at all! I think I will use the gift card one last time and consider other options than Alo next time. Very disappointing and frustrating.
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July 2022 by Jaden Benavides
Love the staff they are all so amazing and helpful. Highly recommend
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June 2022 by Fulya O.
Love this studio, it's very bright and has nice views. Harper's classes are amazing! Hope they add more classes ?
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June 2022 by Iman Marafee
Came here after a day of work. What a friendly staff, Fargol was the associate who assisted me and she couldn't have made it easier for me to find what I need. Wow, what a great experience making this an amazing destination.
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March 2022 by Jennifer C
Tom Morley and the incredible yoga team, this is an incredible space, cultivated over time
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January 2022 by Ashara S.
Horrible horrible customer service!! I was a buyer and ran retail stores for years. -I give this store a -10 ..... had a family emergency, needed to grab an outfit to run out of town with. CLEARLY told the women what was going on and asked her to please add the pants I needed as I was buying FULL OUTFITS... pants weren't in the bag I guess I shouldn't have been surprised as I literally had to chase her around the empty store to ask her about product... gave her product names I was looking for and she pulled incorrectly Train your team. Back to Lululemon for me!
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December 2020 by Sean D.
Such a great store with super friendly staff. This store has everything your looking for. The staff are friendly and very helpful. You can't go wrong when in this store!
