-
May 2023 by Brandon Mack
Terrible customer service. Had a brand new garage door with track installed by the company. Older home with known foundation issues before the installation. Door came off track less the 6 months after it was installed. Technician came out and put the door back on the track. A week later the door started making a loud metal squeaking… technician came back out charged us 100$ to zip tie a wheel so that the garage door didn’t shift. Long story short if you want a brand new garage door that will function like a piece of junk. Go with this company! Then when it brakes they will blame in on your foundation even when the door is less than 6 months out from being installed.
-
May 2023 by Brandon M.
Got a custom garage door installed by this company. It broke less than 6 months later. Guy came out and fixed it. Then a week later the door started making a metal squeaking. Sent another technician out he ended up fixing the door with zip ties. Terrible customer service. If anything breaks on your door they will blame the issue on you. GO WITH ANY OTHER DOOR COMPANY!!!
-
October 2022 by Brevon Hopkins
Paid for a custom door. Door came in a inch too short. Took it anyway and let them rig it to fit. Mice ran under the door all winter because there was a gap under the door. Finally fixed it after months of waiting. Wiring is door was done incorrectly and my labor had to rewire. Door broke in less than a year and they refused to come out and fix it.
-
March 2022 by Dishon M.
A-1 replaced my garage door with excellent service! The first phone call connection was very positive . Customer service is excellent . The young man that installed my garage door was personable. The installation went well .
-
February 2022 by Brian S.
Unfortunately we used a different company to set up the mechanical gate and discovered they did pretty shoddy work. Aidan was able to quickly diagnose the issues and give me an estimate of what work needed to be done to fix it. No brainer on moving forward and he came back a couple of days later to complete the job. Gates working flawlessly now. My only wish is I should have used these guys first!
-
November 2021 by Jonathan
When Robert arrived, I got a good feeling right away he knew what to do. I have an 86 year old solid redwood tilt up 2-car garage door, which banged down hard on closing, and was too heavy for the motor to lift. First think Robert did was balance the door with new stronger springs -- something I never thought to do. Then, he installed a new closing mechanism at my request, wired up everything, told me how to check if the safety beam was working, and if not, how to adjust it to align properly. I was surprised at how affordable the whole job was. Thank you, A1.
-
October 2021 by Robert Bruce K.
AI Overhead was super about getting us a new garage door for our neighbor. They came right out and Antonio was super. He was honest, open and friendly and told us what we needed to do and helped us to open and close the door safely. He even had another appointment but he was patient enough to wait with us and help us with the door. We appreciated all of his help and patience. B Gordon Martinez, CA
-
March 2021 by Jon L.
Javier came out to replace our garage door unit. He was very knowledgeable and very friendly and easy to work with. He was quick and I highly recommend him and A1.
-
March 2020 by Leonard G.
The spring on the track broke, called A1 Overhead and they came out the next door and fixed it.
-
February 2020 by Joe B.
Last-minute, late-at-night panic (couldn't get the car in the garage .. or out the next day), and A-1 came over in 60 minutes; fixed the door "in seconds." These guys know their stuff. And, impressive too.! Thanks.
-
November 2019 by Michael M.
I am exceptionally impressed with the service this company provides. I was stuck in my garage, electric garage door opener cycling over and over again trying to raise the door unsuccessfully. I could not lift it manually either. I called on a Saturday morning and they sent a technician out in under 3 hours. He was very professional, clearly identified the problem (2 broken springs), had the appropriate replacement parts available, and had it up and functioning in under 90 minutes. I would highly recommend them. Mike
-
September 2019 by Dorrine W.
I'm not sure why they have 3 stars, but James was awesome. After having another company come out & try to rip us off, this company came & were reasonable, quick & friendly. The gentleman I talked with on the phone to book the appointment was knowledgeable & helpful. Very nice service!
-
August 2019 by Kim S.
They sent out a technician within a few days of my calling - the staff was extremely friendly and helpful. The tech assessed the problem with my garage door opener, which was failing. He replaced it quickly and made some additional repairs so that it now works better than ever. I never thought I'd get so excited to watch a garage door open and close smoothly!
-
May 2019 by Rosanne H.
I needed an urgent repair for my tenant who's car was locked in the garage. A1 was quick and very efficient but I later found out that I paid more than double what the repair should've cost. I was charged nearly $700 to replace the springs and told that each spring cost $225, because they are custom made and 'galvanized' (in all my search efforts, I have yet to find a "galvanized" spring that costs more than $70-80). Charges included diagnosis/inspection ($89) and dual torsion spring service ($109) - Grand total $686.25! After the fact (after telling friends and family how much it cost), I checked with several garage door repair companies and was told by 3 different companies that: "Yes you are way overcharged I charge $225 for a complete spring change that's both Springs and servicing the door" "wow that is a lot for garage door springs for two of them twice as much as usual" "And yes you're way overcharged. I charge my self for replacing double torsion springs $295." As someone who had no previous knowledge of garage door springs and how much it should cost, I feel I was taken advantage of...I am frustrated. Shame on me for going with a company that had no Yelp reviews.
