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September 2022 by Rachel Wettekin
I would go with 0 stars if I could. We brought in our truck with a warranty issue, they took our truck, broke the transmission case, then didn't update us for 3 days. Very unprofessional and lied over the phone repeatedly. Don't waste your time or money here. Horrible customer service. Also, they didn't arrange for a rental car so my active duty husband will now have to find an alternative way to work Monday. HORRIBLE EXPERIENCE. will never come again
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August 2022 by Patrick A.
Wanted to get one last post in on this site. I understand Vista Ford has been sold. Best wishes to the new owners. I purchased my last vehicle here, and have it maintained by the service department. From sale to service, I always had a good experience. I received a good value along with being treated fairly. To those that depart, thank you. To those that remain, please keep up the good work. Thank you Vista Ford.
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July 2022 by Bradley B.
Salesman was OK, built the car on his computer with a specific MSRP, went to order it and was told I had to sign a document (see image) that said "The final selling price TBD when vehicle arrives." WHAT!? I said, "No, now I want it IN WRITING that I will pay an agreed to price." I was sensitive to this issue because a friend had ordered a truck (in Idaho), the dealer added some items and then tried to charge thousands more, he walked and the dealer sold it for that price to someone because now it was available "on the lot". Then came the pitches, first from the salesman, then the Asst Sales Mgr, then the Sales Mgr that this was for our benefit (hahahaha), that it was a formality, that maybe we didn't have to sign it but they couldn't assure a price. Them: "But we're a family-owned business, you can trust us." Me: "Well, you're not MY family and the MAFIA is a family." Finally they took it to the General Manager and he said, "Nope, can't help you." They booted a guaranteed sale. So we walked. Went down the road a few miles to Ford of Ventura, got written assurances about price, ordered the car we wanted at the price we wanted, car arrived when they predicted it would, AND threw in some rebates and 0% int. That's how it's done.
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July 2022 by Gerry G.
Run away from this place , do not walk. All the negative reports you read on here about this dealership's service and I use the term loosely, are not exaggerated at all. This place is a joke! I tried giving this place another chance today, called to see what a oil change service The Works would cost on 2018 f150. They couldn't answer the question, they only had itemized pricing on every little item performed during a routine service. I asked why she couldn't give me the price of The Works service that Ford advertises, she said she didn't know and proceeded to tell me what it cost to service every little item in a works service. The prices were beyond ridiculous! After reading other reviews, I'm glad I didn't let them touch my truck.. dodged that bullet phew...
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June 2022 by Jeff P.
My wife conducted several days of on-line research, and found the Lincoln she wanted on Vista's lot. We feel we were EXTREMELY FORTUNATE to cross-paths with Isaac Barraza, our salesman. Isaac took the time to listen to my wife and understand exactly what she wanted in a vehicle. Isaac also showed her a few additional options to ensure she was going to be happy with her choice. When my wife's trade-in didn't come in at the value she was looking for, Isaac went to work with sales manager Daniel Ayala to get all the numbers to fall where she was comfortable. We then sailed thru finance with Freddie Ramirez to tie-up all the details. All in all, it was a great car buying experience. There was no high-pressure sales pitch; we were never hurried along to get to the next deal; and were made to feel that our happiness at the end of the process was the most important aspect of the deal. Isaac is genuinely a good person. Don't hesitate to ask for him by name when you stop by the dealership, you won't be sorry.
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June 2022 by Jolene D.
I made an appointment for pm's. The kid on the phone said he couldn't schedule a appointment for the two recall items. I could talk to the service rep to schedule the repairs. I go in today for my appointment and the girl says. Sorry but we are 2 - 21/2 hours behind. What is the appointment for? How do you fall behind on PM's?
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June 2022 by Gerry A.
Do yourself a favor when considering whether or not to take your vehicle to the Vista Ford of Oxnard Service Department. Do not take your car unless you want to pay to receive your car in worse condition than when you first take it to them. I paid $117.00 to have the A/C checked because I thought that it was working at 80 to 85 percent and thought that maybe they can find out if something was wrong. Now mind you, it had been like this for as long as I've owned it.....5 years!!! They call me to tell me that "the compressor is about to go out and that it would cost $2000 to fix. I decided not to have it done at this time and when I picked up my car, the A/C didn't work at all anymore. The service manager, Cliff, tells me that it's not their fault I have automobile parts that don't work anymore and that I should just get it fixed. He was "offended" that I claim that they did something to make my A/C not work anymore. He should be embarrassed and ashamed that they gave me my car back with an A/C that doesn't work anymore and worked just fine when I brought it in. To top it all off, I paid them to make my car worse. Absolutely despicable customer service! How anyone can work there and feel okay with the kind of work and service they are providing is simple NOT okay. I'll never take any of my vehicles to be serviced by them. I also left a review on their Facebook page and all they gave me was a standard templated boiler room response just to save face. They don't care and from my experience, their environment is toxic all the way up the chain of command. Finally, after everything was said and done, after they kept my vehicle twice for several days because they are so slammed with work, they returned my car back to me absolutely dirty. I wish I knew someone at Ford Motor Co. HQ to tell them about Vista Ford's Service Department. If I were Ford, I wouldn't allow them to use my name.
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June 2022 by Gerardo Alvarez
I paid $117 to have the A/C checked. It was working and I was informed that it would cost $2,000.00 to have the compressor changed out because it was "about ready to go out." I didn't want the service done at this time, so I came to pick up my vehicle and as I drove it off the lot, the A/C does not work at all now. So I paid you to make it worse??!!! I should not have ever asked for you to check it at all!!! I have no trust in your service department and will never bring my vehicles to your company again.
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June 2022 by Basilio G.
Called into vista ford of oxnard for some maintenance to be done on my truck. Oil change and side passenger mirror came out of the housing hanging by wires. Told this to the service person taking the call and that it was a safety issue. Can't make Lane changes on the right hand side, so I can't get in for them to fixes it until 22nd of June. And let you know I bought it there, called ventura ford I have an appointment next week for all maintenance I'm requesting. It's crazy how buying 3 cars from them you still get the run around. Learning my lesson.
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May 2022 by James S.
So an update, finally got my SUV back a few weeks ago after Visit Ford having it for almost "4 months" which they charged me almost $4,000 for the 2nd check engine light "sensors in the engine". Now, 2 days ago I got a 3rd check engine light. So either Ford Explorers are pieces of crap or Visit Ford has no clue what they are doing. Worst experience I have ever had at a dealership. Time to sell this piece of garbage and move to another brand and dealership.
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May 2022 by Erin M.
Spent four hours purchasing a car that I built and ordered online. You can't leave the lot without the app but there is no cell service and they don't have working Wi-Fi. I am not sure what they did for the first 2 1/2 hours we were there. There were no credit checks required and I paid upfront... Should've been a slam dunk. Around hour three I asked for water, no one even offered it.
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May 2022 by Eaves Tom
I STILL CAN'T BELIEVE IT, I WENT IN THERE WITH NO MONEY JUST AN 06 PONTIAC AND GOT EXACTLY WHAT I WANTED. VERY PROFESSIONAL AND EAGER TO HELP. ISAAC YOUR THE BEST THANKS FOR EVERYTHING. I LOVE MY CAR!!!
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May 2022 by John Adams
Great customer service and follow up from sales to management.
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March 2022 by Lea F.
The team here was AMAZING! Special thanks to AJ (Internet Sales), Xavi (Financing), and AJ(GM). Normally when you go to a dealer you feel swarmed, and as if all they want is to take your money. That was NOT the feeling here. I knew I was in great hands right when I got to the A-team!They all exhibit professionalism, friendliness, and a genuine caring attitude for their patrons. Definitely a place I'd recommend to family and friends! :)
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March 2022 by Luis R.
I dropped my car off on a Wednesday morning for a 120k service. Now my car is 14 years old but I've never had any problems with her. On day 2 I get no phone call. I decided at 3:00 PM to call and ask Peter what was going on. He tells me that they performed all the services to my car but when they test drove it, they noticed a severe lack of power when they floored the accelerator. That this must be previous issue because changing out the spark plugs wouldn't cause this. I've been driving the car for over 10 years now and I've never noticed this problem; however, to be fair I don't floor the accelerator so this could be a reason why I didn't see this. Peter tells me that there is a problem with the Catalytic Converter but that it's covered under warranty so he already ordered the parts. Free or not, it is my understanding that any service done to your vehicle must have direct approval from the owner. So when he told me that he ordered the parts already, without my ok, it upset me. He said that the parts should come in on Saturday. I figured oh well, it's free let's just get it done, the parts are ordered already anyway. Saturday (day 4). Still no phone call. Monday (day 6) and at that point I was really angry. I called Peter twice in the morning and even left a message but he didn't call me back. I decided to go in person to see if someone could give me any answers. Peter wasn't there that day. I spoke to another Service Rep and he checked his computer and told me that he wasn't sure what was going on but that he didn't see any parts ordered for my car. Also, the technician that's been working on my car wasn't there either that day so no one could really give me an update. The Rep told me that he would contact Peter and tell him to give me a call the following morning. Tuesday (day 7), again no follow up from Ford. I called them at 3:00 PM. Peter answers and apologized and tells me that the parts are coming from the east coast so it's taking longer than expected. I ask him so what kind of timeline are we looking at now because we're getting close to a week now. He said, "if you don't hear from me by Thursday, feel free to give me a call". Reluctantly, I agreed. Thursday (day 9), I gave Peter all day and still no phone call. Friday (day 10), Peter called me around 4:00 PM. He told me that it looks like they won't be able to get the parts until the end of the month and that it's best for me to pick up my car and they'll give me a call when they arrive. I told him that it was late already and asked him if it would be okay for me to pick up the car the next day and he agreed. I get ready to pick up my and just as I'm about to leave Peter sends me a text message telling me that they lost my key, he was going to keep searching for it but if they can't find it, he was going to have one recoded on Monday. I was livid, one because that's the only key that I have and two because I couldn't help but wonder if my car would have been a shiny expensive Mustang or Explorer ST would this still be happening? Does the appearance of my car give them the impression that I don't matter? I called and asked to speak to the service manager but he's not there on the weekends. I went to visit Cliff, the service manager, on Monday and told him about my situation. He apologized and told me that he was personally going to look into the matter. I told him that the thing that upsets me about this entire ordeal is not that you've kept my car for close to 2 weeks. It's that no one has updated me on anything. Every time, it was I who called you guys and asked what was going on. Short-staffed or not, it doesn't take long to pick up the phone and update someone. My gripe is the lack of information from their service team and their inability to follow up. To top it off, you lost the only key that I had. Through this entire ordeal, no one ever offered me a rental car, hell not even a discount on the se