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April 2024 by Carol Lee Abrahamson
A very recent move from California to Wisconsin had many variables least of which were weather conditions. Yet if needed, I would not hesitate to hire U-Pack. They contributed to making the experience as smooth and organized as possible. Great communication and competency were ever present with a light hearted touch to help ease the process.With gratitude for serving us.
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August 2023 by Caitlin English
I went with U-Pack because they had a better price than PODs. We had our relocube stored at a facility instead of delivered to our new address, and it arrived promptly. Minus one star because after calling to confirm that we would be unloading on x date, upon arrival, our cube had somehow ended up 2 hours away. Staff seemed confused when they couldn't find it at the yard it was supposed to arrive at. Luckily, we had an air tag on it and told them where it was. They identified that it had, for whatever reason, ended up on someone's truck. That person happened to be coming back our way, but we did have to wait for about 1.5 hour and weren't really apologized to nor compensated for the inconvenience. I recommend putting an air tag on any moving service you use! Can really come in handy. Otherwise, I appreciated their flexibility. We unloaded on 3 separate trips and it was no big deal.
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August 2023 by Marjatta Deschepper
The move was a lot less expensive than Pods (have experienced both now). I was communicated well about the progress of the container arrival. The delivery man did a great job getting the container to close to my condo, even though the truck had to be left on the street.
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August 2023 by Lindsay Kolasa
We have never moved using Relocubes before but it went very well. We ordered two relocubes for the contents of our 2 bedroom condo and things fit well. We made sure to pack things well as these freight trucks don't have shocks (I think). Literally nothing broke. All items arrived in great shape. Packing blankets, sturdy boxes, packing paper...all a must. We lined the bottoms with a tarp.Even though there is a large window of time for pick-up and delivery...you can still call and try to find out a narrower window. Pick-up and drop-off were timely and easy.We purchased two large locks for each of the relocubes. We would definitely use their services again and do recommend them!
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August 2023 by Sarah Weber
If you're going to spend this kind of money on a move, just spend a little more on full service movers. After the delays, poor communication, and the clearance on the truck being impossibly high, you end up paying them too much to do a lot of work yourself and not have your move/stuff for a while after your arrive at your destination. They advertise a great military discount too but it really isn't great. I will never make this mistake again.
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October 2022 by Steve A.
Wonderful service. Professional drivers. No hidden ups an extra charges like other companies. We moved from California to Tennessee. 1 truck for the house, the 2nd for business. One we paid for s guaranteed delivery date and the other normal delivery. Both were great! Highly recommended.
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September 2022 by Chris M.
Overall was a very positive experience. From the time we ordered the trailer, to the delivery, to the drop off and finally the pickup of the empty trailer, U-Pack was very professional and accurate! Movinv ourselves was a lot of work, but it's significantly less than hiring a full service moving company. U-Pack was very flexible with scheduling the drop off and pick up dates, allowing us plenty of time to pack and offload. If you are willing to tackle this type of job yourself, this is an excellent value!
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July 2022 by Thushari Wijesinghe
I would give zero stars if I could. This company is highly unprofessional and not at all dependable. They have been delaying my delivery date so many times. My truck was supposed to arrive last week. I am still waiting for it to arrive. Every day I call them and they say that it would arrive tomorrow. We have movers scheduled to help us unload the truck and we have had to cancel multiple times.Update 7/25/2022: Upack customer care reached out to me and offered me a discount for the inconvenience caused which I appreciate!
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July 2022 by Tanya P.
This is the most unprofessional company ever. They will never deliver your items on time. I am still waiting on my shipment. They keep making false promises to deliver. My husband and I took unpaid time off to unload our trailer and they did not deliver it when they were supposed to. They kept postponing the delivery date. I am still waiting. DO NOT HIRE THESE PEOPLE!!!!! I would give them zero stars if I could!!!!!!
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May 2022 by Amy S.
Our move with U-Pack was perfect from start to finish. This is a great company to work with. Everyone from customer service representatives who scheduled the move and answered our questions during the move to the drivers who dropped off and picked our trailer acted professionally and were kind and helpful. The trailer was clean, instructions were clear and we did not pay anything until our items arrived at the destination service center. We would highly recommend this company for a move!
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March 2022 by Cindy D.
Cannot say enough good things about this company. Our move went smoothly and their communication was just perfect the whole way.
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March 2022 by Miles Bergeson
I was really hesitant to use a service like this because of some of the ratings, but I had a really positive experience. I had wanted to get the Relocube instead of the trailer, but their Relocubes were out of stock in my area for the dates I needed them. The customer service assistant got me the trailer instead, though, and it tured out to be a much better deal anyway and took a lot of worry out of the equations because I would have more than enough space if I needed it and I only paid for what I used. Loading the trailer ended up taking much longer than anticipated, and they were very accomodating in extending the pick up time (I also got the trailer on a Friday and they don't pick it up on Saturdays or Sundays - so if you have a lot of stuff to load get it delivered on a Friday and you get two extra days to load it for free). We were very diligent in tying things down and wrapping furniture in moving blankets to ensure our items were safe. We also moved in the middle of winter, so we weren't too worried about water damage.I paid for the guarenteed delivery day (an extra ~300 some dollars) and it didn't get delivered on the guarenteed day due to inclimate weather. Which is one of the things they don't cover with the guarenteed delivered. They did at least refund the money I spent for the guarenteed delivery and offer to pay for any hotel rooms, air matress purchases - any purchases I had to make due to the trailer not being there on time. We didn't spend money on those things, but I did have to buy new parking permits due to the truck not being there when they said it would be and they covered th costs for that. Once it arrived, we found that nearly everything made it safely - even a 40 gallon glass fish tank that I didn't think would make it. One wooden shelf got a corner chipped off of it (one I didn't wrap in a blanket) and another cheap wooden shelf got a dent in the side (that I put in a very bad place). Everything else made it in surprisingly great condition.All in all, I'd use UPack again if I needed to make another cross country move. Everyone I talked to, from people at UPack to truck drivers and dispachers with ABF, was friendly and helpful and my stuff made it here in one piece (morso, in good condition). I think the experience you have with UPack has a lot to do with how well you pack your own things inside of the truck or Relocubes.
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February 2022 by Karin C.
The moving business has a lot of bad companies holding their customers hostage to surprise charges and delays in delivery. U-Pack was professional, friendly, courteous, and answered every question we had during our somewhat complicated move. We used both their storage and moving services, and they followed through on everything they said. Every single person on the phone and the drivers who picked up and delivered were experienced and easy to work with. They were flexible and helpful. We couldn't be happier with their service.
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January 2022 by Megan S.
The price was comparable to other companies but had the added bonus of being able to have more room (or less in my case) compared with the pod style. The truck showed up when they said they would, picked up when called, delivered in the 5-7 business day window they said. My biggest complement was the fact I really needed the filled truck to be delivered on Friday (rather than the next business day Monday) because I had to go back to work and was trying to get my disabled mom moved into her new place. I called the company and they didn't think they had the drivers to do it, but they would try. That night they called at 5:30 and were able to squeeze us in. It made all the difference and I appreciated them going above and beyond. Everyone I spoke with on the phone at dispatch, the company office, or drivers were courteous and professional. Definitely would recommend!
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December 2021 by John C.
For me, choosing U-Pack was a disaster. They called me the day before my Relocube was scheduled to arrive at my home and told me that they could no longer deliver the cube to my place. I can't even tell you how stressful that news was for me to receive. They blamed it on a broken forklift, which funny enough they had a perfectly functional one at the service center that I was forced to move all of my stuff to in order to put it inside the Relocube. They gave me a 30% discount, but that was off the original quote to deliver the cube to my place, so it would have cost less anyways. I had to hire movers to help me move my bigger pieces to the Oxnard service center, so I actually paid more for my move in the end. I did receive everything at the other side of my move in one piece, so that's the only redeeming part of my experience. Still not enough to recommend them to anyone, especially when they have no creativity when it comes to customer solutions and no integrity when it comes to making things right with a terrible situation. Don't say I didn't warn you if they pull something like this on you!
