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December 2023 by Katherine G.
This rating is for their garden department ONLY. They have hired some great gardeners who truly understand indoor and outdoor gardening. I've had a great experience with all of their employees. Great place for organic soil, rocks and good priced terra cotta pots. Found some amazing deals in their indoor plant area.
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September 2023 by Dee H.
This store needs new management. They NEVER answer the phone and leave you on hold forever. When you go in there, the managers are standing at the doors talking with other employees. I have complained so many times. They don't seem to care.
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August 2023 by Queenie A.
I'm a little upset because the workers didn't seemed to know where items were located, we couldn't find anyone to help us cut our wooden sticks. Not even one worker would offer to give a hand in helping us cut. Worst experience ever!!!!!!
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August 2023 by Mel K.
My husband and I are in the process of remodeling our very first home. We've been coming to Home Depot a lot more lately and before this one incident have had great service and pleasant experiences. We were shopping for tile for a kitchen backsplash we were between colors for an antique white & bright white tile. They had a lot of bright white but no antique white in stock for us to purchase. So we ended up ordering the antique white online for in store pick up. So we can take it home and look at it with our cabinets and decide which one we wanted. We got an email saying that some of the tile we order for in store pick up was damaged during the process and to either call or come into the store to inspect the product and discuss our options. We went into the store, and she showed us one box. We told her since we already know we're just going to stick with the bright white we wanted to cancel this order. She informed us that we couldn't cancel until the whole order was complete (this means I'd have to wait until the rest of the four boxes to come) We waited for the email or someone to contact us about the rest of the order. We decide to call after awhile to check on it to which they said we've already picked up the order. To my surprise. This wasn't true. We never got any email/notification that the order was completed and ready for pick up. I double checked on the app and to my surprise it said "order canceled" . She transferred us over to the manager and we explained to her what happened. She let us know that she could review footage and get back to us in 72 hours. She never got back to us. So we called again and went through everything all over again with explaining how we never got the refund, we never picked up the completed order. She replied with yes I see you on camera opening the box and taking 3 boxes home on June 29. Complete shock! I asked if we could see the footage which she said no we do not show customer footage. How can she see us on a day we didn't come in? Also, why 3 boxes when we order 5. Got charged for five boxes? I asked if we should just come in to the store to figure it out (since I have all the info on my phone on the app. Plus emails) which she said no don't come into the store I will have a second party review this and get back to you in 72 hours. I replied, will we really get a call back in 72 hours? She said yes sweetheart you will. But from her tone it was sarcastic. We never got any calls back or resolution. I messaged the corporate chat and they just referred me back to the store and was no help what so ever. I'm literally in shock about this whole situation. I wish she would've review this issue with a new set of eyes and not right off the bat treat us like we're some kind of scammers or something. We've spend hundreds if not thousands of dollars here and never had any issues. I'm only writing this review to warn customers about their in store pick up I hope this never happens to anyone else. It's been super stressful and disappointing that we never got our refund or call back. But most importantly I feel like I lost trust in Home Depot it's such a shame. So now we are stuck with losing 327 dollars. Which might sound petty to some, but for first time home owners who work hard everyday to provide for our family this was just a bigger hit on reality, and others will not do the right thing . Home Depot manager who spoke down to us and won't give us the time of day shame on you. I pray for you. Be careful shopping here!
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July 2023 by Dianne P.
In order to get the 10% Veterans discount you have to go on line and fill in a form and upload discharge papers. We went to our local store as neither my husband nor I know how to upload documents. The manager assisted us and said that they changed the method and they could not help us in store. What's wrong with this, you might be wondering, no problem? But there is a problem as that puts more data about your identity for identity thieves to access. So, no more Home Depot for us and we will only go to Lowes which is closer and is happy to assist Veterans. The take away - never provide important information on line. 9the 10% discount isn't worth the potential problems.
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July 2023 by Charlie A.
Staff just spews wrong information just to get you out their way. Such a lame way of working. Why even bother?
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June 2023 by Jim S.
I went into the store in search of a shop vac. As anyone who has been into a Home Depot can tell you, it can be daunting to find what you need or to get any help. Today was different. I walked around for a bit in search of my shop vac, when I had the good fitting of being greeted by Ryan. Ryan didn't just say, "Isle 13", he took the time to walk with me across the store to where the shop vacs were located.When we got there, Ryan offered to help locate the best shop vac for me. He asked about my needs and how much I wanted to spend. He was clearly knowledgeable and took the time to share his knowledge with me. We found the perfect vac at the perfect price point.Ryan had changed my opinion of Home Depot in a positive way!
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June 2023 by Susan S.
Shawn in tool rentals was a lifesaver! In all my years going to Home Dept, the wood cutter is either out of order or for one reason or another, not able to cut wood. This time it was out again and I ended up needing to rent a truckbed for a few pieces of wood.When I expressed my frustration, Shawn heard me out, asked how many pieces and it was 10 pieces. He made a call, got permission to just cut the pieces. I APPRECIATED so much his efforts and assistance because we were done in 5 minutes and I was able to go about my day. It's people like that keeping me coming back to Home Depot every time.
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April 2023 by HueroVero M.
Got some paint to touch up the walls in my house and got a cleaning kit from ryobi and then When was time for check out it was about 130$ I was damn but it had to get done so I got it you would think they give you a discount on some stuff for being a school employee but nope none lol I tried I always go to Home Depot they should have a loyalty point so you can get and earn a discount
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March 2023 by CAROLINA M.
Went to pick up some railroad ties they were already paid for was there for over an hour, and nobody wanted to help bring them out. If they had pointed it out to me where they kept them I would've gotten them myself. Hideous Customer Service!Don't even deserve one star
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December 2022 by Wakeem Hanna
Home Depot is great to be ours
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October 2022 by Rachel R.
Lots of problems from the top down. The training on actual product is minimal. Not enough employees on the floor, over worked and under compensated employees. How ever overall all tho the big issue is the customer is not always right. You decide to DIY projects great save yourself some money. But at least do the research yourself about the products and how they work. Employees at Home Depot are not versed and trained to know all and every product on the floor. The employees at Home Depot are not contractors or construction workers or electricians or tile and floor installers. U are being cheap and aren't hiring one of those remember. A person working at Home Depot can assist u in finding a product ordering it. Yet people ask stupid questions like what's the difference between these two products. Why don't you read lazy a****** instead of getting mad at the kid in Garden for not knowing . People like that waste the time of HD employees and make it hard to be available for people who are actually there and know what they want and just need a lil direction. I over heard this girl asking a HD employee for help in lumbar. She was there to DIY a closet. She literally had no idea what size pieces how many of lumbar. All she had was a picture and she wanted that HD employee to help her find all the wood she needed to build shelves and the whole thing. Its unreal and she needed him to find her a lumbar cart also cuz God forbid she did anything for herself. These type of customers suck cuz they're acting like they're shopping at some high end home décor and want to be waited on hand and foot. Home Depot is essentially a warehouse they pay minimum wage and they hire mostly college kids that do not care that you just spent thousands. And don't care if u go somewhere else lol.
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September 2022 by Jim M.
Try getting someone that can help you on the phone. Called was was left on hold for over 1/2 hour. Tried again the next day was forwarded to 3 different people that couldn't answer my question. Finally referred back to the operator where the phone rang for another 12 minutes. When I asked to talk to the store manager she hung up on me. After 32 min phone call I still do not have an answer to my question. My question was and still is: " asking to confirm my appointment for tomorrow. Seems pretty simple ?
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August 2022 by Paul P.
Went there today and spent over 600.00 dollars on a vacuum cleaner and a rolling table,asked for help bringing the table out to truck and loading it,was told that loader was on break,there were at least six people just standing around doing nothing. I just went ahead and pulled it from display and loaded it myself. 62 year old truck driver here.
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June 2022 by Dani W.
Some how I was enrolled in paperless bill Twice! I DID NOT SIGN UP FOR IT! which caused me to have a late fee. I'm done!! Cancelled Account!!!
