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June 2024 by Hayesology
Total torture! Took over an hour just to pickup a cable router. Had to wait in a sign-in cue while sales people hustled everyone for plans and bundles. I look forward to the day when this monopoly is broken up and customer service is once again a priority.
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June 2024 by Kevin Williams
BOY what a bad experience. I was just trying to return my equipment after cancelling my account. I waited 30 minutes, was still over 20th in line, then noticed the UPS store is right across the parking lot which will mail back the equipment.
Spectrum adding cell service was a wild decision. I'm sure it's making them a ton of money but that must have been over half of what people were in the store for.
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May 2024 by Loren Fisher
Checked in at the kiosk. Before it was my time, the staff approached me. Asked my reason for the visit, and took care of my issue. Saved alot of time. I've always had great service here.
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May 2024 by Antonio Tellez
Very upset, the kiosk does not have paper, so I cannot pay in cash because the machine does not accept it. And the powerful workers do nothing!!! And the line of people continues to increase. I'd rather cut the service than go back to that place!!!
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April 2024 by Kike
Pay attention, I was satisfied and with my doubts cleared. Good and clean place.
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April 2024 by Bill Elliott
We had great service, Very professional.
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April 2024 by Nair Orioli
Spoke to a Pauline, rude wanted my SS complete number instead of 4 numbees. Spectrum is getting worse by the minute!!
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March 2024 by Yeli Chavez
This store takes advantage of elders. My father went in to talk about why he was being charged for cable when all they have is internet and the man was just being rude and kept talking over him and would let him explain what the problem was. I would never recommend this place to anyone
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February 2024 by Jocelyn V.
I went in and Gloria helped me , shw is so sweet and kind! She is the best she explained in detail and helped me in a way that best fit my needs! I will continue to go to her! She helped me with the best dealsuited for me and my family! She needs a raise! Her customer service is exceptional! She is so welcoming and treated my family and myself as her own when helping!!
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February 2024 by Charlie S.
Over priced. Plus when you cancel their service they don't prorate the final bill. You end up paying for a service you didn't use.
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February 2024 by M J
Good people. But They need to be faster ..
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February 2024 by M Kim
Have to wait a lot of time.Old customers are at a disadvantage compared to new customers. The price goes up every year.
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February 2024 by Bernard Bernabe
Like it
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January 2024 by Crystal L.
You better like it here or else you'll have to drive to Thousand Oaks! Lol! We received awesome service today by Jason! My other favorite representative is Raymond. They both have professional customer service and were very patient breaking down the services. Spectrum is a great company and as a long time customer you have to learn to just be patient.
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January 2024 by Alan W.
1/28/2024 If you ever have a reason to go INto a spectrum "service center" (or even on the phone with them for any reason) you should always ask for them to show you or refer you the screen of all your services, equipmnent and charges. Through personal experience three times, I can 99% guarentee you are paying for something you have not authorized, asked for or probably even know is included in your monthly bill for years! (and I do not mean taxes). Good example: ask them if one of your basic Cable Boxes are a cable box/DVR combination, modle number ending in 610. Thats extra and I was paying for that additional cost for 5 years without wanting it. Why do you think they do not have an itemized bill on your paper or online statement?
