-
November 2023 by Andreyna P.
Making appointment online and checking in was a breeze. I waited maybe less than 5 minutes before being called back. The care was excellent, personable, and fast. Great experience.
-
October 2023 by Lars A.
Made appointment and was required to have Photo ID, insurance card, and now CREDIT CARD upfront to have labs taken. NOT!!! Had too many billing errors with Quest over the years.Have Quest bill for the money rather then force you to seek a refund if mis-billed.Speak up about this practice wherever encountered as insurance and settling medical bills is always after the encounter with exception of copays and coinsurance. There are alternative providers that don't require collateral. I SWITCHED LABS, and hope others will follow.Also consider the lab is not posting pricing upfront and surprise billing is common, then consider that sinking feeling when you have already been charged by the time you get your statement in the mail.Thanks for reading this and considering other providers!
-
October 2023 by Tina Goldberg
I arrived on time checked in to 20 an appointment, and I was out of there by 2:30 and in my car and very very nice people. They love their job is so taking blood was no problem.
-
September 2023 by Shaun P
Schedule an appointment if you can. I received a link to use when I arrived. Less than 1 minute after arriving, there was about 8-9 people waiting in the lobby, and I was called. Super fast friendly service if you schedule an appointment. Person who drew my blood, Lorane ?, was friendly and caring. Excellent!Thank you.
-
August 2023 by Patrick A.
Make sure you have an appointment before going here. The place is packed. They contract with many employers conducting drug testing. Once here, staff is good at getting you processed through. Blood draws are done by professional phlebotomist, so it's not a training ground. Stay safe!!
-
July 2023 by Beth Weaverling
Have an appointment. Things go really quick if you do
-
July 2023 by E P.
Regarding the location on Lombard Street:I would give it to zero stars if I could. Had an experience several months ago where I went to get blood drawn as I regularly do for my glucose levels. After being called into the room, I realized the long sleeve undershirt was not going to allow the blood draw, so I left the room and went into the restroom to remove it to make my arm available for the blood draw and came back in to the room partially undressed. I have a disability, so I am self-conscious about removing clothing in front of people so I asked if, the door could be closed and the young person helping me agreed. The manager barged in and in a very rude, condescending and accusatory tone demanded that the door remain open. Neither I, nor the young person attending to me could understand her odd behavior.If I was advised at the beginning, there was a policy against closing the door I would have not have asked. Oddly, there must be some sort of privacy violation, keeping the door open with a partially undressed man inside. It's kind of weird because the offices are set up just like doctors offices where doctors keep the door closed during the examination. I guess I assumed it was a similar arrangement until this event. It was a very uncomfortable experience.Likely this employee needs to seek counseling with a therapist to deal with any unresolved childhood trauma. She is clearly triggered by men and inappropriately projects her experience into unrelated situations. I'm sorry for whatever it is that she experienced that made her this way, but she has psychological issues that need to be addressed or this will continue to happen. I brought this situation up to Maria, her manager, but ultimately my complaint seems to have fallen on deaf or unresponsive ears; this location continues to get bad reviews. I'm surprised Quest has not shut this location down. At the very least, the office dynamic would be a good location for a case study on how to not treat paying customers.And yet, I have to give kudos to the young person that was trying to help me, and eventually did draw my blood. She remained professional and kind throughout the whole weird process. I wish I could remember her name.As for me I continue to visit quest centers for my blood draw and I've never had a problem at any of these centers except for Lombard location and I've been doing this regularly for close to 10+ years now. Today, I went to my regular location at Seventh Street and they are the best; Stephanie helped me today and she was very proficient, kind and professional. If I ever have no choice, but to return to Lombard location, I will take my wife with me of 34 years to avoid this kind of crap situation.
-
June 2023 by Kailyn A.
Came in to drop off a urine sample, was told at Santa Paula location I was able to drop off at any location. I asked a staff member here if I needed to wait just to double check and she responded so rudely. It was uncomfortable. She raised her voice to me with a lobby full of people "YOU NEED TO WAIT" "YOU WILL BE TAKEN CARE OF AFTER ALL OUR APPOINTMENTS" it was a simple question. Why was there a need to explode on me. Tone of voice and demeanor was enough. There is much better ways to answer the question than what she did. Some people should not be in the medical field. Proper re-training of human kindness and patience should be retouched at this location. 0/10. If this urine sample wasn't needed to be collected for my pregnancy I honestly would of walked out.
-
May 2023 by Anne & Nathan Rumble
I got there earlier than expected for my appointment and they called me in right away. The staff were very helpful with people that were having a hard time with the check in tablet.
-
April 2023 by Martina Gallegos
It's great when you have an appointment and greatly recommend it. I waited for almost five hours without an appointment because I'd just had an appointment with my medical practitioner. Great experience with staff.
-
April 2023 by Jennifer Diaz
Its so hard to get an appointment. Not just at this location but pretty much at every nearby location.
-
February 2023 by Jaxon Jaxon
I had an appointment at Quest for some blood work at the 1701 North Lombard Street location in Oxnard. My appointment was for 10:00 AM. The text I received told me to arrive and check in 10 minutes before the appointment which I did. After I checked in I received a text to go into the waiting room. I had to wait in a crowded waiting room for 40 minutes to be seen.They obviously don’t know what an appointment is for.This place is totally mismanaged and understaffed. The staff is completely confused.When I left the waiting room was still packed with patients waiting and had spilled outside.
-
February 2023 by Arlene c
Waited for over an hour after having to walk into the back to speak to someone. They have no one at the reception desk. Some people don't know how to use the kiosks and no one is there to help. If I could give no stars I would. Don't come here!
-
December 2022 by Jessica L.
I have a appointment at 9:40 and being waiting an hour nobody called and nobody care at all. And they skip me one and to another until I asked them and they let me wait more until I missed my another appointment for car service when I got there at 11am my appointment at 10am they won't accept me to do the service. Finally I got home for nothing. What a terrible day
-
November 2022 by michelle j.
Came in today, last minute order STAT order, and had a very pleasant experience. Anahi was very sweet and efficient. Very good experience and friendly staff.
