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February 2024 by maribel zapata
I order a bed for my dog online and pick up your the store.Love the was easy in and out fast and friendly environment.
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February 2024 by Andrea R.
Recently went in to buy a chameleon and experienced horrible customer service went in with my family was followed around as soon as we came into the store by Kat a associate who was then assigned to help us she was extremely rude to not only my younger bother and sister but then refused to sell my mother a chameleon because "they are extremely delicate" We came to buy a chameleon kit and chameleon and asked for assistance to make sure we got the right necessities for the animal and this is the service we get.
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January 2024 by Veronica Durham
Variety of products, good quality and for different kind of budgets.
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January 2024 by Bev Walters
Customer service in fish dept was horrible. The girl "working" it obviously didn't want to work, and it showed. She ignored the number of us waiting for help because she was busy laughing with her friend visiting the store. Ended up at the Ventura store that was very busy and still managed to be helpful.
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November 2023 by Carlos Trujillo
Nice atmosphere. Delicious burgers . Clean place
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October 2023 by Abraham Cuevas
Great place got some Koi fish I wish they had more options for ponds tho but amazing place with a great inventory for interior pets ?
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September 2023 by Tshitshiki Carrillo
Staff is friendly and Dr. Armstrong is amazing, kind and patient specially with nervous dogs
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July 2023 by Valerie
It seems like every time I go the items are looking for are not in stock. Whether I go during the week or weekdays . And it’s hard to find someone on the floor . Not happy with the customer service
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July 2023 by Valeria Frausto
It seems like every time I go the items are looking for are not in stock. Whether I go during the week or weekdays . And it’s hard to find someone on the floor . Not happy with the customer service
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June 2023 by Renee Allen
My experience was at the BanfieldAnimal Hospital. It's always pleasant, and the employees & doctors are professional, extremely kind, good listeners and the work area is neat and clean.
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May 2023 by Zander R.
I went in on Tuesday to buy my gecko mealworms I got home and put them in the fridge never open in a drawer where I usually puts his stuff and I opens it today to feed him I open it and all the meal worms are dead and being eaten by ants they had none in the mini refrigerator they have for the meal worms so I asked the lady she got them out of the back I was in a rush and didn't check them it is sad that they sold me 35 dead meal worms definitely being going back to pet o to bug mealworms DONT BUY CRICKETS OR MEALWORMS FROM THIS PETSMART UNLESS YOU WANT TO KILL YOUR LIZARD Today I went back into return the meal works I called at 11:30 am and the morning manger was super nice and told me ti bring them in after work so I just did and the fellow had medium length slik back hair was telling me like it's impossible for ants to get in them basically telling me I'm lying and was give me a really hard time rude attitude and I have lizards for the last 10 years dude I think Ik ants are attracted to the smell of meal worms but still you guys sold me ones with all dead mealworms and ants in it he told me that I still can give them to my gecko and I said no because you don't know what the ants are caring and I don't want him to get sick and after him giving me a hard time I walked out with new mealworms
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May 2023 by Rebecca G.
Not a fan of this location... parking is kind of crazy. I ordered 4 pound bag of dog food online and arrived about two hours later to pick it up and it wasn't ready and the girl tells me it's going to be a while before they can get that order ready.??? I'm truly baffled-really? I told her I'm sorry but that's not going to work...I can't wait and I'm not going to leave and come back because it's too far away from where I live. I told her that I don't understand what the hold up is? I bought one small 4lb bag of dog food? and there's only a few people in the store? She ended up asking her manager if they could get the order for me and they were very kind mistakingly brought out a 20 pound bag of dog food and it wasn't even the right one...I told her that I only had a 4 pound bag and showed them the email confirmation anyway they brought out the right one a couple minutes later and I was on my way. Just wasn't expecting there to be any problem picking up an order I placed two hours before and as I said there was hardly anyone in the store. Not sure, I'd recommend this pet smart
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May 2023 by Michael Huff
not well staffed. I always have to wait to get service in the fish dept. and to check out
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May 2023 by Adan De jesus
Clean but the dog services are suspect since my dog don't like them. My dog loves ppl except the ones in grooming n bathing. Stay with ur dogs
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April 2023 by coachgeofft
After 6 attempts at small business owners all booked4-6 weeks out, ibooked next morning here. Have a senior rescue poodle mix so I was as nervous as Rosie. My groomer put us both at ease and my girl got a great cut! Thank you. I'll be back next time and for sure first call I'll make