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November 2022 by Margo F.
I've taken my car to the service department three times now over the past few years. I cannot say enough about the Service Writers at this location. Never have they tried to convince me to get extra services. In fact, I've had quite the opposite experience! They spent extra time talking with me to ensure I wasn't asking for services I didn't need. Ruben Ortega made sure to explain the preventative services I was requesting and explained how I could wait on a few of the items. We had the conversation over the phone and then he reiterated my options when I turned the car in to be serviced. On another visit, Nieves Soriano went above and beyond to help me when I had a slight panic over a "leak" that turned out to be nothing! I come to Ventura County, from Northern California, to visit family and I'm so impressed with this service department that I have my service performed while I'm here! I can only give 5 stars but this place is a solid 10! I am comfortable knowing that as a female walking in to discuss car repairs, I will not be talked down to, and I will not have someone trying to convince me to get more services than I honestly need! Thank you to the Service Writers and the Technicians who take such good care of me and my Cadillac!
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August 2022 by Dominic C.
Just purchased my second Cadillac from here and couldn't ask for a better purchase experience. Julian, my sales person was very helpful an Moises took care of all the paperwork. Quickest and easiest purchase. Highly recommend! Thank you!
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August 2022 by Avila Bros Gamimg I.
Jacob Avila was an amazing and knowledgeable salesman. This is our third time purchasing a vehicle from him and we are beyond grateful. We will continue to return with him because he has always given us the best deals and makes us feel so welcome. Thank you Jacob and the whole Alexander team for helping us purchase yet another beautiful vehicle. We'll be back soon for #4!!!
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May 2022 by Hung L.
Took my car into the collision department for insurance pictures. My tailgate will not open, came here to satisfy insurance with a few pictures. Jim was helping me out, he was troubleshooting it on the spot. A few minutes later Martin joined him. The two got it own in under 5 minutes. Thanks for the help guys!!
