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February 2022 by Joel loza Loza
Terrible service
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October 2021 by Troy M.
I just had a experience with an employee Celiaa when trying to pay my cell phone bill first I must say she was already belittling one of her co workers I guess she was displaying her dominance. But back to my problem she got upset because she didn't know how to use the debit card reader and threw my receipt I told her next time hand it to me she replied I don't like your attitude that's why I threw it! Only thing I can say is you need God in your life if you don't like doing your job you you should quit! I hope your boss sees this!
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February 2021 by Michael Marquez
I was having problems with hacking on my phone So I had to walk in to metro by T-Mobile On channel islands A helpful attendant Leonor Got my phone working again I had to explain and Show her screen pics
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February 2021 by German Castillo
Very good service
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October 2020 by Eduardo R.
Scammers. If any of you feel like you've been scammed by this specific facility only, we should gather and sue this place. It's not fair for anyone.
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August 2020 by Jose Rico
Took 28 minutes just waiting to make a payment
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May 2020 by Alejandro Martinez
(Translated by Google) Very bad service(Original)Muy mal servicio
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August 2019 by Sylvester Dortch
The Port Hueneme store has the most knowledgeable reps of all the stores I've dealt with.....!! Bro. Albert is the best....!!
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June 2019 by 805 Calventures
Best Metro store any one can ever go to. The representatives are very helpful and not to mention extremely knowledgeable.
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May 2019 by Kat V.
This location is great, especially April, who had actually helped me a few years ago when I needed a new phone. Yesterday, I had to purchase a new phone because I had dropped mine for the 75th time and I could no longer use it. It happened to be my bill due date as well, so I stopped in the first Metro store on my way home from work. April helped me right away, and I remembered how happy I was with her a few years prior when I bought a phone at that store. As it was unexpected that I would need to buy a phone yesterday, I was looking for something not high priced, but still functional and within my budget. She asked for my info while I browsed the display phones so she could see if I was eligible for an upgrade, which I was. When I purchased a phone a few years ago, she also helped me get all of my important things from my old phone to my new, which was a great relief both times. She helped me to get all of my photos, contacts, and apps over to the new phone I purchased. She didn't try and push a really expensive phone on me when I told her what I wanted. She was not aggressively pushing me to purchase extras like a lot of sales people can be., just asked and explained benefits and actually listened to what I was looking for. She seemed to genuinely want to help her customers, and make sure they are happy with their purchase.
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April 2019 by dina ares
Jesus was very helpful, informative and knowledgeable about the products. He made our transaction seem less and quick. Thank you Jesus!
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April 2019 by Mari Torres
Really good customer service! I went in there with a lot of questions about my phone. The girl that was there at the time, answered every question. She was really kind and patient! The place to go!
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April 2019 by Yoselin Ledesma
friendly staff answered all my questions would totally recommend my friends to come here !1
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April 2019 by Kyle B.
I worked at this location for a month. For customer: Always ask for a receipt. If your activation charge is more than $15, they are stealing from you. The people who work here are trained to add more money onto the total simply because they need to reach their sales goal, not because you need to pay it. None of the cases, glass protectors, or accessories are free. Again, it's a hidden fee they charge you because they want to reach their sales goal. If you have the unlimited 4G data plan and you need high speed data, please get your phone connected somewhere else. Data is slow and not worth the $60 a month. For people interested in gaining employment here: Managers were unprofessional, stopped teaching after 2 weeks of working yet expected me to know a lot more than 2 week experience, I would ask questions and be given the vaguest answer. Toward the end of my employment before I quit I came to the realization I couldn't steal from the customers that come here. If you have no conscious, compassion for others, like being harassed by managers, I welcome you to work here. The pay was pretty good but the cost was to be a con artist.
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August 2018 by Maria S.
This place takes for ever for customer assistance. Came in the night before to make a payment with no success. I came in today at 10am. Damn system is down are you seriously kidding me!!! The girl sends me to another store or come back in 30 min. Don't have time for the nonsense!!!
