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February 2020 by Sasha B.
So like usually best buy is super great. People answer all my stupid questions without hesitation. However last night I went in and was helped by a young lady with cute nails. I asked her simple questions regarding 2 similar TVs. And she was just like idk this ones better idk they're the same idk idk idk. Uggh! To top it off the manager decided to honor the 10 dollars off on a controller and she kept tryna argue saying but its not eligible. Really?! Lile she straight pissed me off yo. Supes annoyed. Insert eye roll. Thank you to the general manager though for honoring the 10 off you saved a few stars.
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January 2020 by Tegan J.
I've always had a decent experience here. Sometimes it's torture trying to find someone to help, but once you do they are very helpful! I went to geek squad first to see about repairing my window computer. The tech was very honest about what would need to happen to fix the computer and after all was said and done I decided to buy a Mac instead. I appreciate his help and his honesty.
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January 2020 by Claudious M.
I first off would like to say I live in Newbury park and come to this best buy store is for 2 reasons emilly utu and jessie Horowitz both were amazing to me especially Emilly utu I had a problem that I tried to resolve at my local store in thousand oaks but was just treated like trash. I called the Oxnard store and with instantly talking to Emilly utu and letting her know the issues I was having she told me to come into the store and she would resolve it for me no problem! And she did just that I can honestly say I was incredibly greatful for her and her amazing customer service as well as going above and beyond for me! She could teach the entire staff at thousand oaks store about what customer service is! I went into the store and asked for her as directed and she took care of my issue in no time and was once again incredible to me I was extremely lucky to have had the chance to speak with her and she restored my faith back in bestbuy she deserves some recognition for the outstanding job she did and how professional and and made sure I was taken care of before she left! I was again amazed! And really hope that she gets some kind of recognition! I work in customer service as well for (wholefoods) and know how challenging it can be! So thank you for her wonderful service and give her a promotion!!!!!
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January 2020 by Sheri B.
Worst customer service you'll find anywhere on Earth. Called their customer service line nobody answered for 50 minutes while they keep playing a recording talking about expert service. To make matters worse I called the 888 number and when you attempt to get a representative on the line it just hangs up on you. Thoroughly pathetic.
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January 2020 by Scott G.
Bought a new I phone 11 pro today from Hector. Greatest service ever from this man. Kind caring and appreciative. I would hire him myself as he has wonderful customer service skills!! Thank you Hector!!
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January 2020 by Chandler M.
They never answer the phone! This store is run by lazy low life's that just need something to do with their miserable lives, call the Thousand Oaks store they will answer in less than 3 minutes, call crapnard and you'll be waiting 30+ minutes for some idiot to answer the phone...I just have a question that can be simply answered but noooooo nobody at this store cares to answer the damn phone
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November 2019 by Red1969 R.
I had the BEST experience today... I had to go into geek squad; as my I phone was acting up! They took me sooner than my appointment. I met with Karen whom was so patient and beyond helpful! It was so crowded and still I had the best customer service ! Then I walked to the cell phone department to upgrade my phone. I met Hector and Dillan.. they were so caring and patient as I had so many questions about the different phones and options.. thank you my Best Buy store in Oxnard.. better than any cell phone store!!!!
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November 2019 by David O.
Geek Squad - You must set an appointment as they don't take walk ins. They don't answer their phone. You must book it online but it's not easy to find that. Even with an appointment I waited a good while only to be told their system was down so I should go to Apple instead to get my phone fixed/swapped. What a waste of time! Geek Squad is understaffed. Yet just 20 feet away the BB Customer Service Desk had two people doing nothing. They stood hunched over their phones until two sales floor employees came over to chat for several minutes while I waited at Geek Squad for one of the two Geeks to become available. BB is over staffed in sales reps but GS is way understaffed. It's simply faster to drive to Thousand Oaks to get it done by Apple.
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November 2019 by Jeff F.
Oxnard Best Buy is the worst store I've ever been in Especially the Management, No wonder why the have smart stuff to run your home because the Management are the dumbest people. Yesterday I was on the phone with best buy for 45 minutes and 30 minutes I was on hold . Replace the Management. Sad .. I asked the guy 3 time what his name was never told me his name.
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October 2019 by Veronica P.
My son wanted his laptop checked out because he thought he had a virus. I dropped it off to get checked out and about a week later. We picked it up they said no virus had been found but that the lcd screen was heating up and flickering. I was really surprised because he didn't have that issue before. Took it home sure enough after it warmed up the screen had issues. The next day I dropped it off. About 3 weeks later I decided to see the status. After 3 times calling with no new information available they said now it was the motherboard and the fans that they were waiting on parts. A couple of weeks pass by called again to get a notice that parts have just been ordered. The next day I get a message that the computer will be exchanged. I go to customer service cashier seems super confused. He gives me a store credit to replace the laptop. Since the original version is now 2017 I shell out an additional $800.00. $500 for the now needed upgrade and $300.00 for the insurance. Then I'm told to wait 9 days because it needs to be ordered. I'm really annoyed with all the time it took plus that I had to spend this extra money. Shoppers beware not the best service by far.
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October 2019 by Ruben G.
Geek squad service is a joke here and severely over priced. I ordered a premium TV mount service which included "wire concealment" When the installers left all the wires exposed and dangling I asked them if this was the premium package that I ordered. Apparently they only conceal the wires if a wall cut out is already present. If that was indicated before hand I obviously wouldn't have ordered the premium package. When I tried to get a refund down to a standard package I couldn't because the installer "connected" my PS4 hahaha can you believe that? One HDMI cable from the PS4 to the TV left dangling and exposed is considered the premium package, this is just so funny and poor service its hard to even be mad!!
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October 2019 by Douglas A.
This review could of been absolutely horrible, I mean straight to the lawyer type of review. Except Andrew Nelson, the GM, and Dennis ( I apologize Dennis I do not know your last name) went above and beyond with their customer service and just being nice people who are willing to help their new life long customer. We bought a 55" flat screen on 9/1/19. Due to the business and craziness of life (sick mother-in-law, a 5 and 3 yrs girls, and 3 dogs) and my work travel I was a little busy. So I let the 55" sit for 20 days in my upstairs hallway until a Sunday when I had time to put it up. We were stoked until the TV came out of the box with a smashed screen. Wife was pissed, we were both tired from doing the weekend list of chores, I was pissed. So packed it up went back to Best Buy to exchange it. Long story short the Manager of Operations treated my wife horribly. She used words that that left distinct impression that my wife Dominican wife was beneath her. Several words were said on both sides and it resulted in being told to buy another 55" and don't break it. She did off a discount though. I was pissed. The next night while on the east coast I located the GM Andrew on LinkIn. Did some research to find out Andrews DM was. I spoke to Andrew on the phone. Shared the facts of what had taken place with his Ops Mgr. and the associate. Explained to him how I found him and his DM, explained I was on the east coast for the 12 days, he shared he was a few days of getting married and decided once I was back home and he would be married and thing would be a bit slower for us. He gave his number told me text him and he personally make everything right. Andrew and Dennis exchanged my 55", I had the receipt and everything was legit except it had been longer than 15 days of purchase. That is policy. Hence we were only 6 days past the 15 day policy. I highly recommend to see Andrew and Dennis and the majority of the Oxnard Best Buy's crew. Thank you Adrienne and Dennis. I will be back.
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August 2019 by Lizette M.
Thank you Pablo!! You are the best! I appreciate all the answers you had for all of my questions! I wasn't stressed out when talking to him. He helped me decide what I needed and what I could wait to get. We have one happy college student! Thank you for so much!! Great service great experience!!
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August 2019 by Jennifer T.
I needed a docking station and multiple cords to hook it up to my dual monitor station. Glen was super knowledgeable and helpful with getting me what I needed. I didn't have to go back which is
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August 2019 by Carol K.
I was orignally planning a Five Star review BECAUSE of the problems I had and how well Ryan, Corey and Carla helped to make it right. That was all until Eric Garcia got involved. Let me tell you the story. We purchased a Fisher Paykel drawer dishwasher from Pacific Sales (located in Best Buy) in Oxnard. This is a real splurge. It works great, but is expensive. It's actually two dishwashers. It was ordered on July 7 and set to be delivered on July 10. Delivery happens and Corey (installer) realizes that unit doesn't drain or some sort of issue like that. He lets the company know and I deal with Ryan and others to take care of an attempt to repair the new unit (which needed to do to get a replacement). There was a failed delivery attempt because of parking (Corey was a champ!) and finally, on July 23, I get me dishwasher! So you think I would be thrilled? I was until I realized that we were missing the little tray that a detergent pod uses. It's a small, but necessaery part. I called the store and spoke with Carla. She was very helpful in trying to figure out what we needed. Then she called back and transfered us to Eric. He know nothing! I tried to explain that the plastic trays usually come in the plastic bag that contains coupons and samples. He's fighting with me telling me that I have the parts. Huh? I'm wanting extra detergent coupons (that I can get online) so I'm lying? I finally pass him off to my husband, who as a litigator, is used to fighting with jerks that don't know what they're talking about. Eric sends us page 2 of the installation guide and tells us that there is no tray. Hubby sends page 2 of user manual showing that there is a tray. A couple of hours go by and Eric calls. Guess what? They found the little plastic bag in the back of their store. We quickly went by to get it. All of the actual problems caused by the broken, new dishwasher, were handled beautifully by the staff at Pacific Sales. It was only when Eric got involved and basically called me a liar that things took a terrible turn. Luckily, I'm not in need of appliances, because if Eric is working there, I'll be shopping elsewhere. I have never been treated with such disrespect by someone who was actually proven wrong. I didn't speak with him when he called back to say he found the parts. I saw it was Eric and gave the phone to my husband. An apology via email, etc. would have made this a 4 star review.
