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December 2023 by Norma R.
I LOVE THIS LOCATION!! I been a Mac customer for over 15 years and this location is by far the best I ever shopped at my apologies for forgetting her name manager ending #0916 IS THE BEST! i have gotten the pressure of getting her assistance a few times she it's super knowledgeable, friendly, welcoming, helpful and makes everyone feel special it's a consistent amazing service.. I give this location 10 stars if I could and I'm not an easy person to please Thank you and I and I'm sure a lot of others appreciate her
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August 2023 by Erica G.
I was looking for a mustard colored shadow. Unfortunately, I couldn't find it here but I got great customer service. The lady working took the time to go through the store with me to look for the shadow I wanted. She showed me different shadows I may like. I really appreciated her taking the time. She suggested I'd come back in a few weeks as the fall shadows have mustard shades! I can't wait! I will be back!!!
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July 2023 by Renee B.
I rarely write reviews but the customer service I received from May at this store was beyond outstanding! I was looking for a particular color in MAC acrylic paint which unfortunately is being discontinued. After speaking to MAC customer support, it was suggested I contact some of the MAC stores in my area to see if they had any inventory. I happened to call the MAC store at The Collection at RiverPark first. May answered the phone and when I explained what I needed not only did she search the database for any MAC Pro stores that might have inventory but she called the ones that did, spoke to their staff, had them set aside the acrylic paint for me and let them know I would be calling to place my order. She then called me back with the phone numbers and contact names. I now have the paint being shipped to me from various stores in NY and CA thanks to the effort of this wonderful lady. I can't even thank her enough for all that she did. All of this transpired by phone not in person. MAC Cosmetics and this store should be grateful to have May working for them, it's one thing to get great customer service in person. It goes above and beyond when you get outstanding customer service without ever meeting the person!
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June 2023 by V. “La Chicana” R.
I freaking LOVE THIS SPOT!!the staff are the BOMB!!!!!
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March 2023 by Emily E.
My mom and I had an amazing experience at this store! Maria was awesome! She helped us find a match to plumful and was kind and knowledgable! She really went above and beyond!
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December 2022 by Stacy G.
LUZ is the best!!!! My goodness, is MAC so lucky to have her! She is the sweetest and has magic hands...so knowledgeable and professional...I wish I took a before and after! She is so down to earth and easy to talk to you! Added bonus, she is super quick with make up application! Definitely going back! Thank you!
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July 2022 by Angie W.
I just shopped at the MAC store at the Collection in Riverpark. The lady that helped us, May Aloha, was absolutely incredible. My friend had a lipstick she adored, but the color was no longer available, but May helped us find a terrific replacement. She also introduced me to a great eyepencil. May Aloha was kind, patient and very informative about the rewards program as well.
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July 2022 by Anna Martinez
They have a lot of stores in this shopping ? center
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January 2022 by Vyvienne F.
My mom and I went shopping on Black Friday and we were helped by Luz, who was incredibly helpful and helped us get a fantastic discount on a perfume gift! She also helped order an eyeshadow out of stock and after many tries to order online, she was able to help finally get my desired eyeshadow. Excellent customer service!
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December 2021 by David L.
Erica was awesome! As a guy walling into Mac on Christmas Eve, I was shocked by the terrific service that Erica delivered. She knew right where to go to find the last eyeliner in the store in my wife's color! Awesome, please give Erica a raise!
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December 2021 by Diana Ramirez
A smaller store but thats not why I'm giving them a low rating the employees didn't know their own holiday gifts etc and didn't know the specials nor what was online. Really disappointed ?
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September 2021 by roshani joshi
I was lucky enough to get a wow 15 make up by a professional for free. The make up was done so good.. also they gave me a complimentary lipstick
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July 2021 by Nikita Grace
Opener did not show up for scheduled shift. It is 12:00 and the store was supposed to open at 11:00. A few people came and left because the store wasn't open. Very disappointed. Hiring manager needs to find more reliable and responsible staff. I understand that life happens but you are responsible for finding someone to cover your shift if you can't make it.
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July 2021 by Nikita G.
Opener did not show up for scheduled shift. It is 12:30 and the store was supposed to open at 11:00. A few people came and left because the store wasn't open. Very disappointed. Hiring manager needs to find more reliable and responsible staff. I understand that life happens but you are responsible for finding someone to cover your shift if you can't make it. I've been waiting for an hour and a half!!
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December 2020 by Di Cuteness
A smaller store but thats not why I'm giving them a low rating the employees didn't know their own holiday gifts etc and didn't know the specials nor what was online. Really disappointed ?
