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October 2024 by Jennifer Greule
The purchasing process was so smooth and didn’t take forever. Our chair came on time and the delivery team was great. This is the second purchase we have made from this store and will continue to come here.
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October 2024 by Roadglide805 Flores
Nice but! Keep getting postponed dates on out socas been changed two times been waiting months
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October 2024 by Marianne Boerem
Our sales person, Jessica, was very aware of our needs. She asked questions and gave us options for solutions. She was quite knowledgeable of La-Z-Boy and its products.
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October 2024 by Debbie Boden
Amazing selection of recliners (sofas and more, but we were recliner shopping), and Nathan was an excellent helper/salesman. He really knew his product, and was helpful without being pushy. We had a great experience and are looking forward to getting our recliner!!
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October 2024 by Loran Bruso
Experience was good. We were in a hurry and we were served quickly.
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October 2024 by Patrick Williams
I am deeply disappointed with La-Z-Boy as a company. I was talked into the 5 year ServeCo warranty by a sales rep at the Oxnard location. The rep spoke very highly of the 5 year ServeCo Protection plan. I normally don’t buy protection plans but he spoke so highly of it, I trusted him and we decided to buy it.
Eventually we had a stain. I called approximately 6 months later. My entire experience with ServeCo was AWFUL. The employees are rude and often non responsive. I ended up calling and emailing over 10 times.
My first claim was denied by ServCo because it was outside of 30 days. We then had a separate 2nd stain and I called within the 30 day limit. After no reply to my online claim, I called.
I spoke to ServeCo employee Ashante. After a long rude interaction, I was told I was lying about the substance of the stain and that it was actually dog poop. I was rudely dismissed. After being cut off multiple times. I convinced her she had the wrong photo. Only after this large effort did she confirm she was looking at the wrong customers info. She told me she would then escalate the issue.
The claim was then denied due to it being outside of 30 days despite the stain only being a week old. I clarified that this stain was new and separate from the last claim but she would not listen to the facts. I reached out over 10 times to her and would rarely get any response. When I called, she was always, “busy”.
Serve Co is an evil company and I am deeply disappointed in La-Z-Boy for partnering with them.
This whole time Serve Co has looked for any possible reason to get out of their responsibilities. I was never treated properly as a customer.
After about 5 more calls ServeCo finally agreed to send a cleaner out but under the premise that the claim was still not valid and any future previously covered issues would not be covered.
I implore La-Z-Boy to drop ServeCo ASAP. They bring the entire La-Z-Boy company down
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October 2024 by Suzanne Branch
Jeremy was very helpful and knowledgeable about the chairs we were looking at.
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October 2024 by Richard Burke
Mike Shaw in the Oxnard store suggested a really nice recliner that fit me ergonomically and was within my budget. Eli and Erlin arrived early to deliver the chair and were very helpful with setup. A very straightforward, painless experience.
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September 2024 by sharon brubaker
Very nice and clean location. Extremely helpful staff.
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September 2024 by Anthony Priestman
Mike Shaw took us around the store and helped us choose the perfect pair of chairs! He was very knowledgeable in fitting us with the perfect seat size, height and comfort! We thoroughly enjoyed our experience at Lazy Boy with Mike and highly recommend him!
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September 2024 by James Barnett
Mike was very helpful and made buying our new couch and chair easy. We find La Z Boy furniture very durable and long lasting and never consider any other furniture.
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September 2024 by Russell Witt
Great customer service with sales rep helpful and knowledgeable
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September 2024 by sheila mccarthy
It took us about an hour to find which couch
We chose to go with. It was a pleasant hour.
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September 2024 by Terry Brookshaw
Fine experience.
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September 2024 by Daniel Applebay
Jessica and Kayla were wonderful to work with while we shopped for our new furniture. Both were very knowledgeable about various options available to us as we made our decision. We felt very comfortable working with both!
