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March 2024 by Dan ..
Went into this Home Depot because Lowe's sucks and I was taking care of immediately in the electrical area. The service is great here people get right on it. The value is fair. I would shop this store before any other stores in the area as they have people in areas where they can service you quick. Everything here is great value.
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March 2024 by Kevin S.
Bought a gun cabinet from these idiots. First 1 missing a shelf. The second lost in transit then returned. The 3rd damaged so bad the box was really torn up and the safe dented and had a crack I could put my finger through. Tried returning it, they gave us the serious run around on the first cabinet, then the second. When we returned the 3rd totally damaged cabinet, flamboyant boy told us no and ran some drag that he can't give us cash back when we originally paid with a card. But purple hair girl, I call her that because I didn't get her name, she jumped in and saved the day and Flamboyant boy's ass. Even telling him that he was the worst customer service representative ever. Totally 100% on point. And to boot there was someone who just stole from the store out side the entrance smoking METH. So any customer trying to enter the store would see this. I nor will any of my family relatives friends acquaintances etc..... ever ever shop at Home Depot in Oxnard. The manager left the first girl we returned the first cabinet to hanging before over 45 minutes before she even showed up to customer service. The girl kept asking the manager Why are you ignoring me. She made that poor girls anxiety go thru the roof. Manager is not just a title you have to know how to manage, and this girl definitely did not know how.
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March 2024 by Victoria V.
My visit today was beyond miserable. I first had to do a return. I told the cashier that I couldn't find my receipt and she proceeds to tell me that they don't carry the item. I told her it is listed on their website. She insists they don't carry it and hands it back to me. I tell her again it is on the website. She only reluctantly checks the website because I'm still standing there. She see's the item then tells me she can only give me credit which is fine. I then went to do some shopping and there were several people working the floor. Good luck trying to get some assistance. Employees group together in pairs and visit with each other moving quickly to avoid helping you. I had to follow them to try and get their attention, and stand there while they finished their personal conversation. Then they try an avoid eye contact with you so they can walk away. I spoke up and said I had a question. The employee acted like I was a bother and could have cared less about helping me. Approaching the self checkout was just as bad. The woman there said none of the machines were accepting cash. I decided to go ahead as I had a credit card. I approach one of the registers and an employee that was in charge of monitoring the registers was standing about 6 ft. behind me. The screen was black but all other lights were on around the register. I touched the screen a couple of times and nothing happened. I turned around to the employee and asked how to work it and she replies "It's not working." I think to myself really you're standing right behind me and didn't bother telling me? So I continue to wait for another register as they're herding other people that were behind me to the other registers as they were opening. At this point I just want to get the hell out of there. I finally get to another register and finish my transaction. I then go to the outside locker to pick up my online order. Door opens and nothing is inside! Now I have to go back inside and WAIT in line to get some help with the locker. I tell the cashier my item is missing and she asks if I'm sure. I assure her twice that it is EMPTY. She then says that the item must of been too big for the locker assigned. So I wait for about 10 minutes while two employees dig through bins and shelves behind the registers and find my item. I then proceed to leave and can not wait to get out of there. That was one of the WORST cases of poor customer service that I have ever experienced. Home Depot is definitely scraping the bottom of the barrel when hiring their employees. They desperately need an undercover shopper to identify their customer service issues and do some remedial training. I will stick with Lowe's.
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March 2024 by Tanner S.
It's best to disguise yourself as a shopping cart, or sneak in quietly. This way, if you have a question where to find something, you can blindside the employees and they won't have a chance to run and hide before having to do their jobs. Also, don't even think about having a piece of plywood cut. You'll be told "No I can't cut wood." ( they can, they're just busy uploading a new TikTok video)
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February 2024 by Richard Yoder
It's home Depot. They got what you need
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February 2024 by Bernard Bernabe
Love it
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January 2024 by Darrel Fernandez
Excellent
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January 2024 by Robert Cortez
I wanted to surprise my spouse by cleaning up the garage with new garage cabinets the HD offered via special order. I wanted it to be a surprise and keep it off the credit card. to my surprise i went to my local home depot and they would not accept my cash for the order!!!! my purchase total was near a $1000 and nope. if i have to use my credit card, ill just get them cheaper and faster off amazon.
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January 2024 by Tom Brizuela
I've had good, and bad experiences at this HD location. But recently had an extraordinary experience here with 2 HD employees. They went over and above helping me.
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January 2024 by Carmelita Ortega
Don't have homedepot deliver nothing such kitchen cabinets. They don't have their homedepot delivers they get sorry A.. people which I've been dealing with broken cabinets or screw up the orders. I'll never deal with homedepot again go to lowes.
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January 2024 by Jason Montoya
One of the better home depots that I have been to
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January 2024 by Dane
It's homedepot. It has home stuff and the dude who cuts timber for you is baller
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January 2024 by jewel harris
My husband and I went to look around and browse for possible home additions. I was searching for an item that they didn’t have, instead of the employee telling me they didn’t carry it, I was given a general aisle that of course didn’t have the items I needed because they didn’t carry them.When we went to check out, they had transitioned to self checkout, half of the stands didn’t work and when we needed a antitheft wire to be removed, only one employee had the demagnetizer, so we waited around until someone came by. The service was sub-par and laziness is taking jobs away from people and giving into the “you can do it yourself” mentality. I’m hoping my local Lowes will have better customer service and selection.
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January 2024 by Frankie Menicola
Oxnard Home Depot has gone to all self-service cashiers.They will no longer be getting my business. They care more about profits than customer service.
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January 2024 by Sergio “Durmaxs” Calderon
Good service