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May 2024 by patricia miller
I walked around the entire store, they have lots of choices in all sorts of price ranges. If you are looking for any kind of tile or flooring this is place to see it all. They also have bathroom fixtures, shower doors, etc. and all the stuff you need to do-it-yourself!
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May 2024 by Beth Ann Mott
BUYER BEWARE! Floor and Decor's corporate policy will not let you return tile unless it is a full, unopened box. They will sell you individual tiles but not return them. You have lost a customer for life. Hello Lowes and Home Depot. They treat their customers better.
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May 2024 by access lock & key (access lock and key)
great service amazing selection
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April 2024 by Doug H.
Even though I don't live in the area, this Floor and Decor is my store of choice! Why? First and foremost the staff. Karina always goes out of her way to help me find what I need no matter what store has it in stock. Even the warehouse staff are above and beyond friendly/helpful... kudos to Jon and Alfredo!!! Did I mention great prices? Did I mention a great selection? Did I mention an awesome return policy? I would give the store more than five stars if I could!!!
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March 2024 by npu99s
I had never heard of this place, a colleague recommended it. It's huge, the staff is knowledgeable, I was impressed
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March 2024 by Eric Perez
Floor pricing online and in-store are different. Try to call in questions, and I just get hung up on while on hold
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March 2024 by Barbara Lee
Amazing such a great selection I highly recommend it!!Be prepared to spend a lot of time in there because h the here’s so much to see. Definitely start here if you need tile !
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March 2024 by Erik Mosher
Extremely helpful staff. Unbelievable prices compared to everywhere else we have looked
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January 2024 by Socorro Briones
For a store who says they take pride in their customer service, what a Joke!Worst customer service we could have experienced saw many employees talking amongst themselves and not one bother to offer if we need assistance. Never coming back to this place ever again
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October 2023 by Nicole S Thieme
Nice big selection of products. I've shopped online for delivery, had phone orders and shopped in person; all great experiences. I've been to the Woodland Hills and Oxnard locations-I prefer Oxnard.
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October 2023 by Freddi G.
The manager Yarden, called me personally to apologize and that they would make improvements to customer service. He also offered me a discount on my next purchase to make up for time and gas spent on the wasted drive over, thank you. It helped on our next purchase as we came back and spent another 1k on bathroom tiles yesterday.
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October 2023 by Abraham Cuevas
Don't get me wrong there inventory for tile is amazing and to die for !!! With great deals and prices all year round just wish they had more tools for the right job
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September 2023 by Jorge Guzman
Great Service and awesome personal very helpful.
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September 2023 by MissVess V.
What a disappointment! I never write reviews but this one needed to be written because Floor and Decor needs to retrain their employees on customer service. From the beginning when we stepped foot in the store, the staff at the Oxnard location were just standing around, there was no "Hi, can we help you?" They were not even doing anything. So until I actually asked where the vanities are located they just pointed it out saying it's in the "back on the right." How vague is that direction? There was not an ounce of initiative to even want to help. Their vanities were okay and we finally found something decent. Also, don't be fooled, the vanities are not as durable as it seems online. We asked the front how to purchase a vanity and they pointed to the direction of the customer service area. Edith the rep was rude and grouchy until I had asked for her name. Then she softened up a bit. When our contractor picked up the vanity he said it was damaged. So we had asked if they can order a new one and when the new one arrived it was worst than the first one. They pulled out other vanities of the same style and our contractor said they were all bad. F and D gave us the option for a 10% discount and our contractor had said that it would cost more than 10% to fix the vanity so we decided to get a refund. When my husband called the number to get a refund they were not helpful at all and had to explain that all the vanities they had showed us were damaged. I'm not trying to complain just to be rude; but hopefully this will narrative of my experience will help improve F& D customer service and products for other customers out there. Pls retrain your employees.
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August 2023 by Bobbi N.
Rob at floor and decor is an absolute amazing employee and provided superior service. He clearly knew what he was doing and he got the job done efficiently. Kenneth at floor and decor is an excellent employee as well. He was nice and kind and was willing to help when other people just walked away. Specifically, I asked a gentlemen in a red polo and another gentlemen in a green vest for assistance and they literally just walked away without assisting me... and the store was not busy at all. Rob and Kenneth should be promoted!! I was in floor and decor for 3 hours. It took 2 hours of me standing around before anyone even asked if I needed help. Anthony was the first person to ask me if I needed help and assist me. I was so happy that someone finally was available. Most importantly, during the loading process, Rob and Kenneth got the job done and didn't just walk away, like others did.Rob should be the manager. I was there today and if Rob was not at this location today, I can say with 100% certainty that I would have returned my order and been VERY unhappy. I was frustrated, and confused during the entire loading process Until I was assisted by Rob. Rob just simply did his job and was not mean!! He did his job in under 15 mins and had me out of the store quickly and my tiles out safely. My tiles are perfect and without Rob's help, I would have returned my order and walked out. I am VERY happy and that's 100% because Rob made the loading process 100% perfect.
