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December 2023 by Rosemary C.
It's unfortunate that there is not a rating under "1".There is only one competent or caring employee in the entire store. The manager is great however you can't run a business with one person.1. Calling and trying to find out accurate information is IMPOSSIBLE!I tried to find out the status of a fix on a wheel and was told it hadn't been started. This employee giving me the information obviously didn't care or look. I soon received a call from the manager and was told it HAD been ready. I had to check on the status of my wheel. it was ready which is bad but I was told it wasn't ready when it was! I know walking to the back a couple feet to check on an order is an inconvenience for an employee. Especially when she spends the majority of her time in the restroom.I have tried my best for years to patronize this store. I like to use local shops BUT this is just absolutely ridiculous.The manager is the only employee that cares but you can't run a business with one person.I have tried and tried to patronize them but I can't TRUST them anymore! There are many people who want to actually work. Maybe they should find them and remove those who avoid working as well as purposely giving wrong information to avoid working. There are many superior shops which will now get my business. Great shop in Ventura that actually speak to the customers. They have EXCELLENT customer service ... even if your just asking a question. I will tell all of my buddies to avoid this shop like the plague . I'm sure I'm not the only one that feels this way.Shame on Corporate for not checking on their shops.If you want great customer service go to Ventura. Great customer service. Cal Coast Motorsports!
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November 2023 by Ron P.
Chris went out of his way to help get me the helmet I was looking for highly recommend him.
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November 2023 by Julian Pantoja
Awesome store and staff! Chris helped get me into some good riding boots and was super helpful. If you need anything for your next ride hit em' up!
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November 2023 by Michael H.
Every time I walk-in to Cycle Gear in Oxnard, I'm always taken care of by Chris he is very profession, polite, friendly and he goes the extra yard to accommodate/help with my motorcycle needs, questions and riding gear. He is very knowledgeable about motorcycles and knows his products well and he definitely gets two thumbs up from me.
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November 2023 by Mario Jones
Everyone in the place was amazing and helpful. Came in to buy a new pair of shoes and ran into a few motorcycle issues while I was there. It was the first time I took my motorcycle I had been rebuilding out.They were amazing in helping me figure out what was wrong especially Kate and even gave a few other suggestions. I can’t say anything but great things about the crew there. I’ll definitely be back.
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November 2023 by Christian Whiting
Some of the best and warmest people I've ever met work here. Extremely helpful and are always interested in getting you sorted out and ensuring you enjoy your ride. Ya'll are awesome!
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November 2023 by M Montejano
I give this place a five stars not only was the staff of very friendly and accommodating. They were also really fast on getting my tires changed out. It literally took 24 hours and I had my tires back on my bike. I will be definitely going back soon. It
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November 2023 by platoon1081
What a great place to shop for all types of motorcycle gear. I bought a jacket about a year past from them and when I recently returned was remembered and warmly welcomed back! No other shop provides the level of personal and pleasant attention these guys provide. Love this place and the amazing customer service I receive from them!
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November 2023 by Kenneth Errair
I don’t write these reviews but I had to share how I really liked my experience here. Chris immediately greeted me and my fiancé as we walked in the door and make us feel at home. He made my fiancé feel comfortable as this is her first time riding a motorcycle and experiencing how the gear works and feels. He is extremely knowledgeable in all his products and had no problem answer long all of my questions and even went so far as to pull things up on the website and compare items for me. We came back a second day and he even remembered our names. I never felt pressured into one item over another. He gave us the straight facts, his personal experiences, and his own customer feedback. The store is well stocked in brands, sizes, and colors from the high dollar items all the way to the budget items. Thank you Chris and cycle gear for a great experience. I’ll be back.
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October 2023 by Eric N.
I have been going to Cycle gear in Oxnard since 2014. I want to share my recent experience. I experienced excellent service and excellent customer service. Chris was awesome. He did an excellent job answering my questions. He mounted both of my tires purchased online from cycle gear professionally and with care and attention to detail. He needs a raise.
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September 2023 by Jason C
Excellent Service. The gentleman working on 9/19/23 afternoon provided tips and tricks to help solve my issue. Kudos!
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September 2023 by Robert Cervantes
Stopped by for first time in a long time and I was approached my the assistant store manager Chris and boy did he make me feel comfortable like I was at home gave me so much info on all the gear and sales helping me save money and get me the gear I need to protect myself sent my wife and son in a day or two later and he hooked it up with alpine GP leather jacket and a rpm membership so know I save 10% on all store brands and 5% cash back on literally everything I purchase seriously thanks Chris and your team you had working that day your great
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September 2023 by Michael Wilson
Excellent in-store help to explain the different products. I never realized how many different products and options they carry in one store. A big shout-out to the great guy in Oxnard (my receipt says “Associate 7722”) who helped me! Hold on to this guy - give him a raise! As a CEO of my own company, I know you want customer satisfaction so they come back. My experience will have me coming back for more.
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August 2023 by Chad O
I had an excellent experience at this store. As soon as I walked in, I was greeted with a smile and asked if I needed assistance finding anything. I came in to pick up a new Cardo Duo. The nice lady grabbed it for me from the locked display case and shared her personal experience with the units. I purchased these from Cycle Gear because they were on sale and offered a 20% discount on 1 item with proof of a new motorcycle purchase. I showed her my title, paid and was on my way. It was a very pleasurable experience and a heck of a deal. Thank you, Cycle Gear!
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August 2023 by Elijah Darrow
Finally. A visit where someone knows what a customer wants. I went in, spent a bunch of money. Got all set up and was gone in records time. I was so excited to finally have some noise in my helmet that I forgot to get gloves.
