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October 2024 by David Olson
They do the work but not on time. This is the second time I have a had an appointment but they don't start working on the car until 30-50 minutes after my appointment. Making my wait time closer to 2 hours instead of an hour. I have had better luck at other Costco tire centers...
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September 2024 by parker amundsen
Terrible experience, they damaged my tires without telling me, would not recommend.
I purchased tires that would be more suitable for taking trips up to the mountains.
My existing summer tires were somewhat low but still had plenty of life for another summer or two. When the tires are around $2,000 a set, it was important to me to keep them for next summer. I made it very clear I did not want to discard my existing tires!
When I go to pick up my car and pay they attempted to charge me a tire disposal fee. After reminding them, they gave me my old tires back in plastic bags, and I go about my way.
Come next summer I go to another tire shop to have them swap out the tires and they quickly discover one is completely unusable.
Now I am stuck with an incomplete set of tires I contacted Costco and they have completely avoided me.
Called many times, a manager wasn’t around, they promised they would return my call but never did. Eventually, I got a hold of them and brought the tires in. They offered $50 Costco credit which I thought was insulting considering I had to pay $30 just to find out from another tire shop they damaged my tires. They eventually had me fill out some form with their insurance company, they said I would hear back from them in the next week. After 3 months and several follow ups I still have heard nothing.
Completely inexcusable.
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January 2024 by m skib (Mskib)
I will never buy tires from this place again, rude , lazy employees.3 Hours for a tire rotation , or make an appointment next week.Meanwhile 1 bay has a car in and 5 or 6 empty !
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January 2024 by Jacob Wolfe
The associate put me on hold, and then when I was taken off hold, the associate said "thank you for holding, how can I help you?", and then IMMEDIATELY hung up the phone while I was mid-sentence.This happened twice in a row. The Costco stores themselves would NEVER do this.Many reviews say this already, but if you have a huge tolerance for bad service, but know you'll get your tires at a good price in 2-3 weeks with many potential issues with management, go with Costco Tire Center.That said, I'm going to my local shop for a new set of 4.
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November 2023 by Chelsea P.
This Costco is the worst costco I've ever been to. Selection wise, it's good. But the customers and workers are terrible. It's always so packed full you can barely get through the aisles.And don't even try to go to the food court!! We had a worker coming up to us in line practically yelling in our face to "verify membership" and push our cart 2 inches over physically touching the boxes next to us. We let an elderly man go in front of us because he had one item and then she ran over to him and yelled at him to "verify his membership" as well while he was STANDING at the self checkout machine about to scan his card. The other self checkout worker was yelling at her trying to tell her the man's son had the membership card. It was confusing but she was so persistent and rude. Taking things out of people hands so they could show her their membership card... I try to avoid this Costco at all costs but it's the only one in a reasonable vicinity. The car wash is good though.
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November 2023 by Esteban R.
I love Costco but i cant stand this one in Oxnard Its always overly packed but i understand the reason why. The thing that i cant stand is the line outside in the food court. The cashier yells "theres two lines!" Yet its just one cashier. If there's 12 people in front of you, its now 24 people you have to wait behind. Rather than open other windows/cashiers, they only have one. The other cashiers are closed. Thats just my petpeeve. The last experience i had shoping there was two paisas sitting on the curb near the food court literally asking for money because they just barely arrived from mexico is what they claimed. I felt like i was at walmart on saviers lol I had to report that to the Costco manager to kick them out. Is thats actually true what the paisas claimed, then why the heck would they randomly choose costco and waste their time begging for money which is a 50/50 chance of them getting anything, rather than them actually arriving to the states and looking for work outside of home depot Haha geeez! as far as selection in the store, i love it, theres plenty to choose from. Thats all i have to say...
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November 2023 by Cory Paul
Nice people but had to wait 2 hrs
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November 2023 by Marco Garcia
The worst customer service, they are very arrogant, you ask for information and they answer you badly, plus they ignore us Hispanics more. Cotsco should have higher customer service standards
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November 2023 by Антон Булгаков
Tire prices are good, quality of service needs improvement
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November 2023 by the mom
Victor is the guy to go to if you want very good customer service.If the other technicians are rude ask for Victor
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October 2023 by Roberto Carbajal
EXCELLENT SERVICE AND ATTENTION, IT HAS GOOD BRAND WHEELS AT A GOOD PRICE.
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October 2023 by Mari I.
I have been coming to this costco for many years now! I love coming to costco the executive membership pays itself off if you shop often. I come here to bulk up on groceries and even though I spend over $100+ every time in the long run it saves me money. Their prices do not compare to others on groceries, furniture, appliances, and clothes.I love this location because it also has a gas station and car wash. They expanded their parking which made it better but it is still hard to find parking.
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August 2023 by Karen C.
Did an entire dinner party last night and I called it Catered by CostcoEveryone had to bring something from Costco No home cooking was allowedIt was a huge success and everything was incredibly delicious
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July 2023 by Chan L.
7/30/23: figuring out how to get to the Costco Gas station was bewildering. Once inside the store I happened to come across this USC water bottle set (they also had UCLA). This Costco was really busy for a Sunday 5 pm, but I wasn't in a hurry. And the food court pizza slice to go came in clutch as I went to nearby Malibu for a sunset dinner on the coast.
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June 2023 by Lucas Romero
I have rarely experienced worse customer service. During my 4 phone calls to the service center, they were repeatedly rude and short. When i went to pay for the tires, Poi the technician talked to me like I was 5. He even took a phone call when I was in the middle of asking him for a price break down, which he was unable to provide me. If you want tire service done right, go somewhere else. I ended up going to the dealer where the price was only $20 more and 100x easier to set up. I’ll pay the extra money for a half decent human being and less of a hassle. Poi needs to be reevaluated as an employee. This was not a bad day for him, he was rude to me yesterday as well. STAY AWAY FROM COSTCO TIRE REPAIR IN OXNARD!
