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June 2024 by Brandon Waltz
This review has been a long time coming. Semi-Recently I purchased a high end couch from Tyler here at Holbrook's. My lady and I had an idea of what we wanted but didn't know what brand, style or accessories we wanted. Tyler walked us through our wants and needs and helped us find the exact couch we wanted. Tyler was very patient with us and really helped us walk through each manufacturer and what to expect from them and didn't try to oversell us. We left that day having purchased the couch. We paid for the delivery to Chico which was very reasonable and his employee brought everything inside which I was very grateful for. (couch was extremely heavy) . Once we got the couch we had to assemble just a few parts. We called Tyler up and he really helped explain how it works. Tyler was very knowledgeable on every product and we had the couch put together within minutes. I highly recommend Holbrook's in Oroville. I've bought several pieces from Tyler now and it has been a good experience every single time.
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May 2024 by Jon Switch
Great service, very helpful and kind
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March 2024 by Positive Vibes18
Professional clean ?? I got a dresser from them and got it the same day swift and courtesy they even called to say they were going to deliver my item I would TOTALLY GO BACK.
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March 2024 by Izmoy (Izzy)
Mom bought two love seats from them they were very Courteous and moved her furniture into her house for her, and they also gave her financing on them with no problem
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February 2024 by Katie Hill
I saw a sectional posted on Facebook for sale at the Oroville location, Tyler was quick to respond and answered all of my questions. Tyler was just as helpful in person and made the purchase of our new sectional quick and easy! We love the new addition to our home and would definitely go back for future furniture needs! Highly recommend, great customer service and unbeatable prices!
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February 2024 by Corey Gendreau
Casual experience. Wham bam and done. Fast delivery and set up. Ty
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February 2024 by Ju Astaire
Very professional fast and honest. Hard to come by these days. Much appreciated and will do business with you in the future! Thank you guys a true blessing.
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February 2024 by Roxanne A.
Beware!! They will sell you furniture with goodwill tags still on the mattresses. And it won't get delivered when told and bed frame was stripped and flimsy. The owner says he'll take care of it then will ghost you. He is rude and arrogant. Go somewhere else anywhere else!!!
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December 2023 by Sheri Conn
Great service today! The man was very accommodating for my urgent, unexpected need of a mattress. He really showed me kindness is out there and took a huge stress off my shoulders. I Highly recommend. Thank you!
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December 2023 by Russell Landsborough
Mr Halbrook was extremely helpful we where in a tight spot and needed a new washing machine. It was delivered and installed all the way up in paradiseGreat job
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December 2023 by Lori Lute
Thank you for the helpful service and delivery. Definitely recommend.
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December 2023 by D P.
Went to Holbrooks and they were very nice and helpful. I ordered a sectional and was nervous because I couldn't see it in real life to see how big it was. The owner of the company told me that if I get it home and I don't like it, I can return it for a store credit. I got the sectional delivered and it was massive. I called the store on the following Monday (it was delivered on a Friday) and nobody answered so I left a message. I told them that not only did the recline button not work, but the sectional was way too big and I wanted to return it for a store credit. I never heard back from them. Now it's been more than 30 days, so it's too late to return it and I'm stuck with a massive sectional that I hate. I will never shop there again.
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November 2023 by James Telly
(Skip to the end for short story)Is half star an option? First off, our original order was botched due to the ongoing conversation about the devil, God, free masons... I'm pretty sure aliens and monsters were the next subject? Anyways our order got messed up on our dinning table. We got the missing bench on order, which now wasn't part of the original conversation and we will have to pay for that separately? It took me 2 months of countless calls, that would most of the time, get ignored or answered and I'd be told to I'll get a call back which NEVER happened. Some calls would actually get forwarded but when I'd call from a different number he would answer immediately. Anyways, after all of this I finally get my bench and he charged me nearly $20 more than I was told. When I mentioned the poor experience and lack of professionalism, he simply said "I dont have room to discount and oh sorry about the customer service" and left it at that...it weren't for the holiday I would have canceled everything.Long story short, I do not recommend this place what so ever. Very poor customer service! Do yourself a favor and seek out other options.
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October 2023 by Diana Fahl
I was just looking at what they had as it was closing time. I asked about delivery and he said $7.00 great then when it was time to sign I said man it sure went up from what he quoted and his replay was taxes. So when I got home I looked at the receipt $40.00 for using my bank card,$85 for delivery and of course taxes. So I stopped payment at bank, received a letter from Bank saying the money was back in my account then about a month later another letter came saying they took the $607was taken back out. Now I either take the love set or lose my money. I informed my bank I don't do business with a lier but I guess in this case I do. I'm 77 and feel like I am being abused and I'm not done yet with this company. I'll get my money back one way or another I can sue for elder abuse.and just might take it that farhe said sure how much would it be he said$7.00
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September 2023 by Nora Reed
Very helpful
