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January 2024 by Diana Tkachenko
Nice service, helpful and not rude, seems much improved from previous years looking at the comments.
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August 2023 by Suzanna Derry
I accidentally forgot to put postage on our nephew's birthday card and realized my mistake just as I dropped the card into the big blue post box outside the post office. I waited and waited for the card to be returned only to learn on our nephew's birthday that he had received the card after all! The amazing folks (who are always so friendly in person) at Orinda post office had put a stamp on the card. They went above and beyond and we really appreciate them!
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June 2023 by Diane B.
I give this post office 5 stars. They do their best under difficult working conditions, often made worse by nasty customers' rude and demanding behaviors. There are a lot of passports and other somewhat complicated transactions - which take "extra" time for the employees to process. Passport processing is assigned by appointments made in advance. There are some walk in rude customers demanding preferential treatment above people with appointments waiting in line to get passports processed. They get upset when they are told that there are customers ahead of them with scheduled appointment times and they can take a seat to be fitted in if possible; or try to locate another post office that can accommodate them right on the spot. Each post office schedules their own appointments and do not take walk in schedule appointments made at or with a different post office. It doesn't make employees look bad because they are following procedures.
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May 2023 by Queenie
Rude to my 2m old baby, unacceptable. I would give zero star if I could.
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April 2023 by Kimberly M.
I recently mailed a pre-wedding gift, Priority Mail with signature, to an Orinda address that should not be mistaken. And the Orinda USPS mail carrier delivered the Priority box, with a clear green address on it, to the wrong address, and allowed them to sign C.V. for it, when the name is not even close to those initials. It was delivered to the wrong address and wrong name! So now someone in her neighborhood with C.V. initials has my nieces pre-wedding gift, and should do the right thing to make sure she gets it.I am very heartbroken about this and hope that she gets this pre-wedding gift from her aunt.But, the responsibility falls on USPS, and their MAJOR ERROR!!!
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March 2023 by Peter H.
My Family of 5 had an appointment at Moraga Post Office for a passport. The post office was closed because of a power outage and we were told that nearby Orinda could honor our appointment. When to the Orinda Post Office, 4 people were in line in the lobby for passport appointments, so we waited there with them. After about 30 minutes, one of the clerks noticed us in line and said we had to "check in." So we went into the service area and stood in line. Apparently we were not supposed to do that, and she told to go back to waiting in the lobby. My wife asked if we were officially checked in, and the clerk (Shawnee I believe) inexcplicably snapped "We're doing you a favor, if you don't like it you can go home." I replied, "Excuse Me?' but decided to go back to the lobby as we needed to get our passports completed.We waited another 2 HOURS!, watching people with Orinda passport appointments file in and get service. We understood that they may get priority, but when there was nobody left in line, they still didn't offer us service. I finally went back in to ask her what the situation was, and Shawnee went off on a tangent saying we were rude for expecting service right away and that she could no longer help us. As we were leaving, some people who witnessed the exchange spoke to us and were shocked by her behavior. I have no idea what Shawnee's problem was, but my wife and I ended up taking the day off from work, pulling our 3 kids from school to wait in the lobby for 2 1/2 hourse for no other reason than to fulfill this woman's power trip. To cap it all off there was a mouse on the loose. While we were waiting in the lobby, a mouse was running around, and then got into the service area. A couple of male warehouse employees tried to get the mouse (one female clerk refused to work and went to the break room). After about 15 minutes, the male workers gave up trying to get the mouse as it was hiding behind a cabinet. Finally the mouse ran back into the lobby, and I was able to scuddle the mouse outside with my feet. When the warehouse employee came back out looking for the mouse again, instead of thanking me for getting rid of the mouse, he got mad at me for not allowing him the opportunity to kill the mouse.You can't make this stuff up. This post office is an absolute joke. And Shawnee has no business as a public servent.
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March 2023 by AscendingDissent
Amazing customer service 2/21 11am. Both ladies deserve a raise!
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February 2023 by magnolia p.
I was in line at post office 2/14/2023 when I heard an older Asian woman ask to speak to postmaster. 1.She was holding what appeared to be a paper from post office. 2. She was struggling to communicate with young AA clerk. 3. The clerk told her "If you can't tell me why you need to speak to postmaster then you can just come back tomorrow."4. The senior Asian patron was told to "...just come back tomorrow".I am African American, and I was appalled at the way this senior was treated. It was not clear to me if this was a language issue. or some other reason. But to tell a patron "If you can't explain your reason to me then you need to come back tomorrow" is beyond rude.I have often given my place away in line just to speak to Julie. These new AA clerks need training: to be friendly, to not snap at patrons, and not be rude. They all need additional training. I work in Oakland. My office is across the street from Oakland post office and this manner appears to be pervasive in Oakland postal staff. This is not how patrons are treated in Orinda.
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February 2023 by Eric Cheng
My son got scammed out of several hundreds dollars worth of baseball cards being traded in the mail. This Post Office was able to intercept the package to the scammer and sent back to my son. We wanted them to let them know we appreciate it.
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October 2022 by Mike
Horrible service. Rude and ignorant workers. Frequently doesn't deliver packages.
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October 2022 by Mrsandmrs W.
My husband & I were very happy with the passport services at this location. We made an appointment online. Completed the application and checklist beforehand and we were in and out in 25 minutes, including taking our passport photos. There is plenty of parking at location as well.
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June 2022 by Linda T.
I like this post office. The people are friendly and the line moves along as fast as a customer can make a decision. I'm always amazed how unprepared some customers are, but that's how it goes. Good people just trying to get their work done.
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April 2022 by Robert Dickinson
I can’t believe I’m writing a review about the post office. Like everyone I loath going to the post office. But Julie at the passport desk was amazing. She was extremely knowledgeable about passport procedures and processed applications for my two kids expeditiously and was very careful. Caught a minor mistake on the back of a form that could have derailed my application. No wonder all the regular mail reviews here are one star but all the passport ones are five!
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April 2022 by Daniella Morales
Latonya helped us out! I messed up the time and date of our passport appointment. But Latonya was able to squeeze us in and take an amazing photo! Thank you so much Latonya!!!
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March 2022 by Susan S.
If I could give 0 I would. Terrible attitude truly unprofessional. Never coming back no matter what. Highly recommend going to ANY other location.
