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August 2023 by Iliyana Ilieva
The first impression when we walked in was that the place doesn't look clean, especially the chairs in the waiting area. My husband needed to be seen for abdominal pain. He checked in at 3:40pm, the estimated wait time was an hour and a half and they work until 5pm. Right at 4:45 we were told that they won't see him, because they probably are not equipped and told us to go to Emergency room. They never asked him how much does it hurt or see him and decided they were not equipped. Waited there for more than an hour and got kicked out, because they are closing in 15 minutes is what it felt like.
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November 2022 by Andrea M.
UPDATE: 11.03.2022 Sutter Health Disability Services handled my complaint (based on the medical component of my exemptions from mask wearing), and to their credit, saw the issue through to resolution. I received a formal apology from Sutter Health, and a commitment to updating training for staff across the region on mask exemptions, to ensure that the discrimination and harassment I experienced at my prior visit does not happen again. My medical procedure was rescheduled for today, and went smoothly. I appreciate that Sutter handled the complaint with the seriousness it deserves, not only for my sake, but to ensure that others who do not wear face coverings will be able to access medical care without impediment, as required by law.
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October 2022 by Alan H.
The woman who checked me in was fine. The nurse who placed me was good. The doctor was fine. Many people were coming for the lab. It wasn't open. They were saying they can't get enough help.
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August 2022 by William Creighton
An urgent care visit with no imaging and no tests costs $538
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May 2022 by MissPancake L.
UPDATE: The ultrasound results showed "concerning for malignancy". The urgent care doctor told us "She looks fine. There's nothing I can do for you." So in fact, she was NOT fine. He tried to shoo us away like a fly when she does have a serious condition. This was missed due to his dismissive behavior. When a patient comes in with a concern, it is important for the healthcare provider to take patient concerns seriously.
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April 2022 by jelly d.
What a great experience! I have been sick as a dog and needed to go to urgent care to get some relief from my symptoms. Everybody at the facility in Orinda was amazing, competent, caring, and thorough. I am highly impressed! Sauna, who was the person at the front desk was super helpful and clearly explained the process for me to see someone. I came in with a very bad cough and cold and because these could be signs of Covid, she explained that I needed to be seen outdoors by the staff. All I had to do is drive around to the back parking lot where they had set up tents for the staff to see the patients.. Stephanie was the intake nurse and she was great. And probably the biggest shout out should go to Dr. Bueno. He was super thorough and insisted I get a chest x-ray to rule out pneumonia, and wanted me to get a strep throat culture taken as well as Covid test. Within a very short time, all my tests were completed and the results came back. Dr. Bueno got me prescriptions to alleviate my symptoms. He is a fantastic doctor and was very reassuring that I would be on the road to recovery soon. Not that I wanna be sick, but if I am again, I will definitely go back to Sutter urgent care in Orinda,.
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April 2022 by Sly S.
I started having severe balance problems, my head was spinning constantly, i couldn't even walk without help and had terrible nausea. After a few days with no improvement i got very anxious that i may have a neurological condition and worked myself into a panic attack. I was taken to Orinda Sutter Urgent Care were thankfully i was seen immediately due to my heart racing and shorness of breath due to the panic attack. I tried to convey how serious my vertigo and dizziness was but they just made me comfortable and did a EKG. My heart was not the problem so they sent me home. I asked what about my balance issues and they said my primary doctor, who's in the same building, would contact me about it. Never heard from her. A week later i saw a ear, nose and throat doctor who diagnosed me with vestibular neuritis, an infection of the nerve in the ear. Inner ear infections weren't even mentioned at the Urgent Care, why not? It would have put my mind at ease. I was treated well overall but i don't feel i received the care i needed.
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February 2022 by Natasha K.
Zero stars. I had something that felt like gallbladder stones attack in November of last year. I was in pain and called the urgent care in Orinda. They told me I should come in so I did. I repeated my symptoms to the front desk and they said it was smart that I came. Then, an hour later, the physician came and told me that there was nothing they could do at urgent care because they don't have any diagnostic equipment!!! She apologized profusely and admitted that they shouldn't have told me over the phone nor at the front desk that anything could be done. I was so frustrated and in pain. I drove from Oakland to be seen! I waited for an hour before the doctor came to see me and nothing! No diagnosis, no tests! She wouldn't even order any tests to be done the following day or at a different site because 'my primary doctor should do that'!!! I was very disappointed. THEN they sent me a bill for over $300 for the visit! Unethical doesn't begin to describe this clinic. I tried to dispute and reason with the billing department. I told them to go and talk to the doc because she would surely confirm that's what happened that day. But no. I still owe money for a visit they tricked me into.
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October 2021 by Garrett S.
Sutter urgent care Orinda has been my go-to urgent care spot for a few years now. I live in Walnut Creek but will make the trip out when I'm feeling sick. Most recently I visited to get tested for Covid. They were fast and professional, triaged me thoroughly and accurately and gave me good advice before I left. They listened to what I had to say and really took it into account to form an action plan. Honestly it's the best service I've ever gotten from an urgent care and would highly recommend.
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September 2021 by Heather H.
If I could give this place zero stars I would. Be prepared for insanely long wait times, nasty nurses, and complete disorganization. If it wasn't the closest place for Covid testing I would never come here. The front office staff is accommodating but the snails pace and attitude of the nursing staff is laughable. Don't come here unless you can absolutely help it!!!!!
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August 2021 by Bonnet Laird
Sutter employee was refused from scheduling preop covid testing for procedure at Sutter facility with Sutter doctor. Poor customer service.
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July 2021 by Jordan K.
Pregnant wife was so sick she couldn't get out of bed. Over the phone the advice nurse said to come into urgent care. We get there and in 10 minutes are informed that she can't be seen because Her symptoms sound like they could be covid. Gotta go to Berkeley where they can do a covid screen. OK. Whatever. Drive to Berkeley but on the way they call and say they stop doing covid tests at 3 so either wait till tomorrow or go to the ER. So pregnant lady feeling ill and you can't help? There is nothing either "urgent" or "care" about this operation. I get the covid fear factor. But to allow it to prevent you from providing one iota of medical care is absurd. I have a stomach ache- sorry, can't help: COVID! I have a hang nail- sorry, can't help: COVID! What good are you if you can't help your customers?! She and the baby had better be ok...
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April 2021 by Anna M.
Today the doctor at this facility took the time to cut a toy off my sons finger without damaging him. It was a very complicated situation and could not have been addressed without a professional. I have to give 5 stars for the problem solving kindness and successful result. Thank you so much
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March 2021 by Derek S.
Yet another exceptional visit to this facility. Made an appointment online and showed up an hour later. Covid protocol in place from the time you set foot in the door. Registration was a breeze and staff were friendly. Nursing staff, X-ray Tech and of course, Dr. Helen Jackson was AMAZING!!! Thank you, Sutter UC!!!
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March 2021 by J R
Easy to find.Parking lots (yes lots) were all full and are small when you have an SUV an a child you have to take out. Maybe it was the time of day I went. I am not sure but very limited parking even with the space they try to give. As there is limited street parking cause it turns into residential houses.Staff were overall friendly and nice. The receptionist at the Lab, seemed a bit cold. As she was the only one to not even acknowledge me as I stood in line. But the tech was epic an I didn’t even feel the blood draw!!!!Sadly it’s the only Sutter health out in the East Bay. Avoid the one in Antioch as it’s horrible and the quality is not what is seen or expect at other Sutter healths.
