-
December 2023 by Indrajit obeysekere
Outstanding local business. They stretched a pair of boots to perfection and for just $20.
-
July 2023 by Nickolas M.
I ordered almost $200 worth of shoe care products from Orinda Shoe Service and paid for expedited shipping. I did not receive a confirmation (though they did charge my credit card). A week later, I sent an email asking what happened to my order. No response. A week after that, I sent another email. No response. So I called them and left voicemail. Again, there was no response. A few telephone calls later, the owner finally picked up the phone. He said he was just about to ship my (expedited) order. I very firmly told him that I either wanted my order shipped that day with tracking, or I wanted a full refund. He said he couldn't issue a refund because he was "having trouble with the bank." A week after that, I still had no product, no refund, and no communication. I reported this merchant to my bank, and the bank issued a refund to my credit card. This guy might be a good cobbler, but he sure isn't much of a businessman. "Sutor, ne ultra crepidam."
-
July 2023 by Jim L.
I'm satisfied with the performed services. I will return as a customer in the future.
-
July 2023 by Thanh H.
My shoe cobbler moved to Texas during the pandemic and I have been searching for a new place for the last two years. My husband actually found this place on yelp and after reading the reviews and looking at the pictures, I dropped off three pair of women's shoes with different color sole and my husband dropped off his dress shoes as well. Turn around time was one week and the results was amazing. The customer service was amazing and it's a family owned business.
-
July 2023 by Meghan W.
Torre is the cobbler I've been searching for all my life! 10/10 recommend. I've tried a couple other shoe repair shops in Oakland only to be overcharged and disappointed. I was on the verge of taking a pair of Frye boots back to a shop of disappointing convenience when, on a whim, I decided to Yelp shoe repair (again). Orinda Shoe Service appeared with five stars and glowing reviews--and I knew why the second I walked into Torre's shop. His kindness, attentiveness, knowledge, and confidence put me at ease. And he generously shared details about process and choices he would make to repair a botched repair. I picked up my boots and the soles are beautiful--and I eagerly dropped off two more pair of shoes. I can't wait to see them! Thank you, Torre and team. A good cobbler is like a needle in a haystack--and I finally hit the jackpot!
-
July 2023 by T M.
Great shop. Please support our local businesses like this. Without them, life would be much more difficult for everyone. They are really nice people and they did a great job on my Dr Martens that needed to be fixed. Five stars all the way. Price was super reasonable too.
-
June 2023 by Brenna O.
Brought in some well-loved trotters brand sandals due to the sole completely detaching. I was able to get them fixed and ready to pick up the next day. The sole was re-cemented and a grippier surface was added since it had gone completely smooth. Price was so much better than I thought it would be,only $60! I was expecting at least $150 based on another places I've seen quoted. Thank you for giving my shoes new life.
-
May 2023 by Adrienne English
Supreme! And the town. ;) Don't forget to stop bye Hollyhocks- best card shoo out of San Francisco.
-
March 2023 by irma d.
Overdue review. I've been looking for a shop to replace the strap for my Prada bag I got about 15 years ago. Strap was too short. Lo & behold, 1st 5 s review is my brother. If I'm meticulous, he's at least 3X more. Reason why I tried this shop. I brought the strap and Torre replaced it. He did an outstanding job. I live in San Leandro, 18 miles away, nonetheless, I will keep coming back here for any repairs I will need in the future
-
February 2023 by Emanuel Martinez
Excellent customer service and very good work, I liked how they bring back to the life my work bootsThank you
-
January 2023 by Sal P.
Best shoe repair around. A hidden gem. Great prices and service. Been around since 1958!!!Got new heels on a pair of old but nice Sebago dress shoes for less than $50. They're like new.
-
November 2022 by lauren k.
FAN GIRL over here! Absolutely a gem! Secret fact, Niemen Marcus from SF brings all their shoes here to get fixed if you take them back to the store for repairs, THATS HOW GOOD THEY ARE! If your obsessed with shoes like i am and cant stand any nicks on your nice heels, this shop will make them look brand new and get the job done FAST, i am talking 24 hours fast sometimes. Family owned and one of those places that reminds you of the small town magic Orinda often has to offer in the nooks and crannies of this town!
-
October 2022 by D C.
I almost hesitate to write this review because I feel like they are my "little secret"! Excellent service and the family who runs this place are all so kind and helpful. Their prices are great too. They really helped me out when the heel of my boot broke off and I needed them for a trip on the east coast a few days later. They have fixed so many of my shoes and I've always felt so welcome here. I'm so grateful they are also here in Orinda so I don't have to travel far to get my items fixed. I've been to a few shoe repair shops and this is by far the best I've been to.
-
October 2022 by Cindy Y.
Orinda shoe service was a gem! They repaired my suede leather boots to its original glory. Plus I brought my Louboutin shoes and the red soles they replaced are better than the original. Thank you, Orinda Shoes!
-
October 2022 by Bryan Choo
Did not expect to be yelled at and condescended at a family owned business by the owner himself. Warped the leather on my heels with glue, hammered visible nails into the shoe, and got greased finger marks all over the beige leather. We really did not need the full refund (like the owner condescendingly suggested was what we wanted all along), we just wanted an honest cobbler who was realistic about what was possible before hammering nails into the shoe.If you did not have the skill to put the shoe back together like how the manufacturer did, at least don’t scream at us.Get nails into your Louboutins here! And screamed at on your way out:)
