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August 2023 by Christopher R.
Great service!!!!! I am totally happy conducting business with this establishment here professionalism is outstanding. I highly recommend this place for you vehicle service.
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May 2023 by Karen Y.
Four new tires! They researched tire alternatives for me and let me know the cost and their recommendation. They did the work in a timely fashion and are always very nice!
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May 2023 by Deborah Towers
I live in Antioch and Orinda Shell is a ways but I wouldn't take my Pilot anywhere else. I heard about Orinda Shell through a friend of mine..And I'm so glad I checked them out. They treated me with the up most respect. They fixed my car in a timely manner. They are honest and I trust them.. I now have a forever new mechanic with Orinda Shell.. Thank You very much Kathy & Crew.
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April 2023 by Don E.
Don't bring your car here unless you have no other choice. Really disorganized and never on time. Every time I brought my car in it Wasent ready when they said it would be or they had no idea what was going on. Just really disorganized and they have way too much going on clearly. Nice people there but come on
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April 2023 by Tracy B.
My car wouldn't start. Luckily, I was stranded right at the pump next to Shell Auto Care. My toddler was asleep in the back and I didn't know what to do. I went into Shell Auto Care and Kathy came over, got my car started, drove it over to the Auto Care garage, read the error codes for me with her machine, wrote them down for me and explained what they meant, then poured something into my tank to address the problem (which is with the fuel injector) and told me to bring the car in early next business day so they could take a closer look at it with their better diagnostic machine. She didn't charge me for any of this--never once mentioned money. The whole event felt like a good neighbor helping a friend. The bottle she poured into my fuel tank was worth about $17, so I gave her $20 and thanked her profusely. I should have paid for labor too, but I didn't mention it and nobody blinked twice and instead they are earning my eternal gratitude and this Yelp review. My toddler didn't wake up until I started driving home. I couldn't have asked for anything more. Thank you so much!
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February 2023 by Jasmine Jenkins
I stopped by this mechanic shop about two weeks ago, spoke to Maureen (who seemed really knowledgeable and trustworthy), made an appointment for an oil change/maintenance. I specifically asked how long this would take and she assured me that before 5pm everything would be done unless they found a major issue.This morning I dropped off my car at 9 and didn't hear anything back all day. Finally at 5:30 pm I called them for an update and they told me that they hadn't even gotten to my car and would see if they could fit it in. I had an appointment, dropped off my car, waited 8.5 hours, and I had to call to find this out. I have never been more disappointed in how a business runs. The man on the phone did not at all appear to care that they had wasted the entire day and didn't even bother to tell me to reschedule. The level of unprofessionalism in how this was conducted is unmatched. So if you want someone reliable and professional, please keep looking!Service: Oil change
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February 2023 by JJ J.
I stopped by this mechanic shop about two weeks ago, spoke to Maureen (who seemed really knowledgeable and trustworthy), made an appointment for an oil change/maintenance. I specifically asked how long this would take and she assured me that before 5pm everything would be done unless they found a major issue. This morning I dropped off my car at 9 and didn't hear anything back all day. Finally at 5:30 pm I called them for an update and they told me that they hadn't even gotten to my car and would see if they could fit it in. I had an appointment, dropped off my car, waited 8.5 hours, and I had to call to find this out. I have never been more disappointed in how a business runs. The man on the phone did not at all appear to care that they had wasted the entire day and didn't even bother to tell me to reschedule. The level of unprofessionalism in how this was conducted is unmatched. So if you want someone reliable and professional, please keep looking!
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January 2023 by BAMM BAMM
It's okay
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January 2023 by Make M.
Kathy and her crew used to be a great local, trustworthy shop, but since Joey left, it's now being run like your typical rip-off shop. Don't expect any loyalty points coming here anymore. Kathy used to be like going to a friend, but nowadays, they'll gouge and take wherever they can. Might not be Kathy's doing as I still think highly of her, but her business is no longer reputable.
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December 2022 by Darren K.
This place is the real deal. They have always been incredibly responsive, trustworthy and a great value over the years. They have seen my cars multiple times and have always found a way to fit them in - whether it's an emergency or just a standard maintenance visit. They've gone the extra mile when we've been stranded as a family with our car in need of urgent repair, and they squeezed us in here in there for oil changes and check engine light services. I would recommend them to anyone for your car repair needs.
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December 2022 by Rajan A.
Good follow up on the phone calls and interaction, however pricing is 300% over the local market for standard repairs.
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October 2022 by Mehdi Kourifa
My go to shop for years! Very honest and everyone is super friendly. Great prices tooKathy and her crew are number 1
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August 2022 by Alli Coffey
So impressed and grateful for this shop! They diagnosed and fixed a major problem on our car as we passed through town on a road trip. They were so timely, wonderful customer service and great price.Service: Brake service & repair
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August 2022 by Mary Alison Lucas
Good diesel prices
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May 2022 by C S.
The only honest auto care shop in lamorinda. Great service, great people!