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February 2024 by Bruce Ramsey
Kathy in pharmacy is great; treated us as people and not a transaction!
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February 2024 by Sergio Moreno
Very nice works helpful Especially Karen, she's very nice to me every time I go in..
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April 2023 by Google user
There is always a long line and very slow to get your prescription.
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March 2023 by Jodi Pritchard
There is always a long line and very slow to get your prescription.
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March 2023 by Carole H.
Please note that the pharmacy hours are not as stated. Rather, they have instituted an arbitrary lunch hour in which they will close the pharmacy even if you are already in line. Sometimes it's 1-2. Sometimes it's 1:30 until? They are unapologetic about how inconvenienced they are by your patronage.
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November 2022 by No Matter W.
I wish I could give this Pharmacy any number below ZERO. Short on providing full prescription pills 28 or less instead of 30 pills. Customer service with no greeting, not informative just give the prescriptions and leave. Today, the pharmacist and the aid were threatened me why? I receive a quote for a prescribed Medicine which my insurance does not cover. Out of pocket over $90.00. I came in person picked the medicine and sure enough I was charged 1/3 of what I was quoted. No complains after all I paid less however I wanted to understand why? Do I have the right? Yes I do!The pharmacist explained me that she applied a coupon and that is why the paid price was lower. I asked the pharmacist why I was not told yesterday about it and the reduced price after a coupon? My question triggered the aid and she join the conversation. I reply back that I am talking with the pharmacist and not with her.Oh boy a whole story that they ask me to leave at once the store. Why? Harassment! Living over 20 years in Orinda, a customer since Longs were the best of the best and now to call the police on me? Well dear CVS management, pharmacists and aids my time and money worth much more and no thank you for your service!I am going to switch all of my family prescriptions over to a small pharmacy in town and save yourself from contacting me, cause this time it will turn into you harassing me. To the readers please think about if this is a customer service that you would like to receive when it has to do with your health.
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May 2022 by Glenn G.
If you want find a really bad pharmacy that doesn't care how much they inconvenience you, this is you place! Bad hours, bad attitudes, and not much inventory.
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May 2022 by Arvind S.
To the CVS Orinda team working on Saturday 5/7 between 1 pm - 2:30 pm; thank you so much for finding my wallet and storing it. I had cash but more importantly all my identification cards and everything was returned. I had rushed out of the store after purchasing something and my wallet fell out of my jacket. It's amazing to see such integrity and care displayed here. I hope the entire team is recognized for this incredible customer experience - working in the business world, I'd be so damn proud of my team for this kind act!
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March 2022 by Jennifer L.
The reviews about the pharmacy are spot on. Lack of communication or customer service. They canceled my appointment for a COVID booster twice but didn't tell me. In contrast, the Moraga CVS called to notify me and let me know the reason for my booster appointment being canceled, which I appreciate. When I finally did get my booster shot, I went to Moraga to get it done.
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September 2020 by Jonathan R.
The front desk checkout people are awesome but the pharmacy guy (James) should find another job. He is rude - often won't let you pay for non pharmacy products at the pharmacy and when you show up and the store is empty and your prescription isn't ready (even though it is supposed to be) he tells you you'll have to wait an hour. I think it's his idea of a power play. This precedes Covid. I finally got around to writing this review after one time too many.
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April 2020 by Azmi M.
The manager in that location thinks he is the most important person in orinda , he is so lazy to get anything a costumer needs ,his answer we have it but come back in two hours , cus I have no cashier now , are u kidding me , go and get it . Very poor costumer service .
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February 2020 by Jocelyn R.
They came through for me when I really needed it. I had a child with a fever who needed some children's Advil. I thought they were open later than they actually were. I called them as I was getting off the Bay Bridge and told them I was going to arrive in an Uber within 12 minutes - they stayed open for me so I could grab some medicine for my sick little girl. Many thanks to Elliott and the manager on duty on 1/30/2020 that night.
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November 2019 by Suzanne R.
This pharmacy is terrible at inventory management. I have gone in to pick up prescription refills on at least five occasions only to be told the are out of stock. These are not new prescriptions so I would expect a plan to fill known orders. It's disappointing at best. For some medications it would be devastating.
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November 2018 by Michelle S.
No more! After decades of getting prescriptions at this CVS I will do ANYTHING to never enter this store again. They now close the pharmacy at 5pm on Saturdays. So, if you wait all day to be seen by urgent care and they send a vitally important Rx to CVS Orinda you will be completely out of luck...or have to go to the emergency room to get medicine. I will be going to any other pharmacy that still believes in serving the community. CVS doesn't. I won't even buy a bottle of water from CVS.
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September 2018 by Josie R.
Poor customer service. I tried to use a coupon I received in my email but was told I could not do so because the item I was purchasing was a buy one and get one at 50% off. I did not need two items and only wanted one. When I tried to use the coupon I was told I could not because the item had a buy one get one deal. it did not make any sense to me. Just a FYI, target had a buy one and get one deal on the same item I was trying to purchase at CVS AND only bought one item and was able to use a coupon they offered as well. poor poor customer service at CVS
