I have had great interactions and customer service at this branch. This is my preferred Bank of the West branch and I live in Oakland. It is worth the drive to have tellers who address you and are considerate of your time.
July 2019
Was out of town on vacation and missed a rollover on a CD. Thought oh well probably a penalty of a few months of interest..but oh no the penalty was 20 years worth of interest!! Never again will I bank with Bank of the West.
May 2013
I've been in Bank of the West mainly when helping my mother or aunt or closing their estates after they died. The staff is always so helpful and pleasant. I am considering changing my account and banking there.