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June 2023 by Carpe Diem J.
Kirk Johnson made lots of promises, and then kept flaking on our appointments. We even no-showed for appointments HE made with US at HIS office! After wasting a lot of time, on several days waiting for him to show up, we gave up.
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March 2023 by Katie Jones
This company installed our pool tile in 2019. It's now falling off the wall in several places. They quoted $925 to repair it and suggested it's a normal occurrence.Service: Tile work installation
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February 2023 by Katie J.
This company installed our pool tile in 2019. It's now falling off the wall in several places. They quoted $925 to repair it and suggested it's a normal occurrence. Unfortunately Kirk was pretty defensive/rude when we asked about why the tiles would be cracking and falling off.
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October 2022 by Mike Stevens
Used twice, once to redo the builders tile job at my first house, and once to replace tile on my pool at my second house I never really liked. The price was fair and the workers did a great job. I would definitely recommend them.Service: Tile replacement
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August 2022 by Andrea A.
I contacted a few companies to give me a quote on some tile work. I was happy to get a call back from this company the Monday following my Friday request and then a call from Erik shortly after saying he could come by within 20 minutes. He then texted a couple minutes later to say something is taking him the other way. No problem on my end. I text him the next day and then the following day with no response. I call the main line the following day and was told he was sick. Okay, no problem that happens. I call back to inquire the next week and am told he is back at work and he'll call me that afternoon or the next day. Two days later I call back and am told he is in the back and someone will call back in a few minutes . . . the afternoon went on. Next morning, still no call. Very frustrated. I'm not even a customer yet. Leaving this review to get their attention. I'll remove if given a call and quote as requested. This business should at least let potential customers know it'll be a while rather than leaving them on the hook waiting for a call back.**Edited 8/16** Got a call from Erik this morning with an ask to come out a few hours after the call. That time period came and went. Texted around 1pm, he read the text message. Again no reply. Called the office. Promised the same b******* "Oh I'll call you back in a few minutes" and as you can guess, never got a call. Called Erik many more times until he finally picked up and was told some lame excuse about losing paperwork and not knowing how to contact me. Do better. Not removing this review. This company is unprofessional.
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July 2022 by Amy Z.
Sounds like this is basically the only business in town for redoing pool tile issues. Erik came out & gave an estimate citing ivory tile for a spillover tile repair-- & showing me a pic on his phone. We were scheduled with no written estimate received or any other written communication. We got a call 2 days ahead & the person did come to do the work, but did not notify us as requested by 20-30' ahead so we could move our dog inside as the person requested. The tile Mason did not communicate with anyone home in the house when leaving. There were 0 instructions about when we could turn the pool filter back on, or asking what we thought of the job. The tile that was placed was not like what I was shown, which appeared to be a white/cream with some shimmer/iridescence to it. Later, when emailing an invoice (which I had to call & gave them my email when asking about the pool system going back on...) the tile is labeled 'tan' not at all the white that was quoted to me. I'm pretty furious but am walking away because I do not have time or energy to deal with it. The office staff said the tile mason/employee usually leaves a note about timing of the pool filter & also usually asks for a check before leaving. We also wanted to know if there were any other issues underneath when they removed the existing grout & tile--but there was no communication. It seems it would also be helpful for greater communication & documentation to have verified photos or samples of the tile they intend to use instead of showing a cell phone pic that isn't reviewable later. I also texted the # that Erik had called from when coming by for the estimate re: the pool filter timing going on for our spillover, & noted that I was disappointed in the tile because it was not what I was shown. I never received a call back. I guess if you're the only one around then it is easy to just not care what customers think. It's been over a week since my text after the job, & I still never received a call back from him. Buyer be aware.
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July 2022 by Aaron F.
Erik was great!! Did a great job and beautiful tile and spillway waterfall into the pool from the hot tub!
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May 2022 by Mark
I would highly recommend this group. During my build I selected Erik Johnson's tile for a few reasons. One, they work with Aquabella which had a notable selection of tiles to choose from. Two, rumor around town is that they are the best.While we did have some phone tag, all work was completed in a reasonable time. During the first install there was a small issue with a bad tile and debris left on site. However, on the final visit, all issues were handled quickly. Cipriano (installer), was receptive to feedback and very communicative with the work he was doing. My laser measures showed the tile was pretty much perfect.Lastly, cost was very fair. Due to being a smaller pool there were minimums which is common throughout many services (i.e. concrete, gunnite, turf). Overall, I would highly recommend this company to anyone in the area.
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April 2022 by Jill B.
I had been trying for about two years to get someone to remove and replace the damaged glass mosaic tiles that decorated my pool above the waterline. I reached out to at least half a dozen companies but usually didn't even receive a reply. When I finally found Erik Johnson Tile, all that changed. Erik returned my call, came out to assess the project and gave me very useful feedback - sizes of tiles to look at, places to shop, and what would give me the most durable finish while meeting my design style.Communication with Erik, by phone, text or email, was reliable and quick, as was that with his office staff and the tile installer. I was always informed about where we were in the project and what to expect next.On the day, Camilo removed the glass and installed the new porcelain ceramic tiles. He was courteous, thorough, professional and an absolute artist at cutting and placing the tiles. He was also extremely careful with the pool structure itself, and left it and the surrounding area cleaner than it had been when he'd arrived. The landscaping, lighting and drip system in the area were also kept protected and undamaged.I cannot express the difference in my attitude towards my pool now. The cracked and stained glass is gone, and instead I have a sleek, modern look I know has been professionally installed and will be durable for years. I highly recommend the entire crew at Erik Johnson Tile!
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June 2021 by Dan Cook
Was not able to use this company. I left 3 messages for a price quote never returned my call. Poor way to run a business.
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July 2020 by Brad B.
We had a twenty year pool that needed a serious face lift. Erik Johnson used Sydney Peak stone for the wall and a natural tile for the water line. It turned out gorgeous. We could not be happier. If you need tile for your pool.....it's a no-brainer.....Use these guys! Professional, fast and reasonably priced.
