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November 2023 by Wayne Lorenz
They took advantage of my son on his tires if you go in there, they tell you do not mix tires. I had two Michelin and 2 road huggers the person I was dealing with told me I interrupted him after he told me something different than exactly what I told him what’s going on. Very rude and seems entitled. Francisco not very nice and probably judging me because I’m not wearing my fancy clothes today. Very disappointing.
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October 2023 by Jason M.
Came in for a tire rotation. Went online prior to set this appointment up, picked a 12:30 pm appointment. I pulled in at 12:24 pm and clicked on line that I was here. Waited a few minutes in my vehicle. At 12:29 I went in the store and went in the 'appointment' line. I stood there and waited until 12:40 or so. The associate then took my info, got my keys to look at my car. He came back minutes later saying it'll take 45 minutes for the service. Minutes later my car was taken into the bay. We were done at 1:05pm.
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October 2023 by Chris R.
Francisco checked me in and was able to take care of a flat tire and get me covered should anything happen in the future.Will be coming back to this location.
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October 2023 by Uncle Rico
I went here today to get the air checked in my tires because my front tire looked low . The technician named Cole went above and beyond . He noticed a crack in my back left tire that I wouldn't have even given a second thought . He helped me through the process with professionalism and was very helpful . He even made sure my front tire that was low didnt have any puncture. I would highly recommend this place to anyone and they have a customer for life. Whoever runs this place should be super proud of their workers.
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October 2023 by Vlad Molitvenik
Great customer service from Gregory. I called them 1 hour before closing time, Gregory said they would take care of me. When I arrived he remembered my name and and set me up in no time.Everyone in the lobby was constantly updated on the progress of their jobs, I was impressed with the service.
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October 2023 by Адам
liars! hate this place! they deceived me and took my $100! I will never recommend this stupid place to anyone! This is the worst store in Sacramento. Gregory is a liar, he pressured me, tried to take my money at any cost and he succeeded. Never communicate with him if you want to stay with money and in a good mood
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October 2023 by Tyrone R.
Gregory was able to help me check in, for some reason he was not able to find the car under my phone number or email. I since the tires were purchased for me by a family members used other numbers that should have been linked to the account. I was coming in for a simple tire rotation and balancing. I was going to be charged since the receipt and confirmation number I had from my tire purchase was not linked. Even so Gregory did everything to make sure that he exhausted the different ways to search for the purchase.With no lead other than a refund that was given for a mess up at another shop (Elk Grove Bruceville location is horrid) Gregory went the extra mile to contact the store that the tires were purchased at.Gregory and Francisco coordinated with the elk grove store to track down the purchase information, get me serviced at no charge (included in buying the tires) then link the purchase back to the correct account. They were able to call me to assure that everything was fixed. I will continue to go to this location and stay far away from Elk Grove Bruceville as they did not correctly link my account in addition to almost throwing away my new tires at a previous vists.The employees here were patient even when I was frustrated, and worked diligently to figure out the problem. Props to Gregory & Fransisco!
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September 2023 by Alison C.
I have taken advantage of their free tire check several times and had been impressed by their honest evaluation of my tire condition, so when I had a flat recently, this was where I went. Again, I was impressed by their professionalism and courteousness. They are not greedy and do not try to pressure you into buying new tires before the amount of tread wear requires that. They can keep track of your vehicle tire records also which is very helpful. All the staff who helped me out were extremely pleasant and even gave me a heads up that my tire still will be under warranty for a while (which I was not aware of). This is definitely my go-to place for tires now.
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September 2023 by Laura Lane-wells
Super experience. Gregory provided excellent customer service. Very happy with my new set of tires for my Ford Edge.
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August 2023 by Smokey L.
Being a long time client of America's Tire (bay area) I went to a location in the Sacramento area to have my tires inspected for wear and 1 puncture repaired. I was disappointed when they were more concerned with selling me something and getting me out quickly than listening to the issue or my concerns. I left there with 2 new tires that I was told were the only tire option. That's why I called the Orangevale location for help.Spencer answered the phone professionally and invited me in to address my concerns. I was immediately greeted by Spencer and put at ease that they were interested in helping, and more importantly, listen to and discuss options with me. They fit me right in and got me back on the road in less than an hour. I now have 4 new tires which include rotation, balance, alignment and flat repair/replace. Better than that, I have a new place for all my tire needs.Thank-you!
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July 2023 by Blake W
Came in as a walk in (no appointment) and they fit me right in. Was fairly certain I had some type of puncture in my tire (sure enough, it was a nail) as my tire pressures were not holding. My mom had recommended them (as she only had good experiences with this location) Explained to the staff what was going on and they fit me in there VERY busy end of day schedule and patched my tire with no hesitation. Every gentleman I interacted with was very nice and polite. It made my first time at American Tires a very wonderful experience. Thank you all! You have a return customer!
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July 2023 by Nick
Prices are high. Then they add like 15 additional fees to make sure the prices are SUPER high.They didn't have any "lower" priced tires either. Sorry! Guess you're stuck buying the "mid" priced ones, or waiting. Instead of the (still overpriced) 700 dollar option I was told my cheapest option was gonna be 1100 for 4 tires. Lol!I'm not even asking for special tires, It's the most common truck tire out there! I can get them on Amazon for 70 bucks each, installed anywhere for 20ish. Full set for around 400. Maybe not as convenient, but for 300 bucks I'd be willing to dedicate at least an hour or two for the task...
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July 2023 by Gloria El Saieh
I have been a customer since this store opened. They are excellent in every thing they do. Keep up the great work.
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June 2023 by Travis Chaney
Great shop, awesome people and great prices. I've been using americas tire company going in 20 years now and this shop is a great example why I keep coming back.
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May 2023 by Ed Remly
Came in to have two tires mounted that I did not purchase from them. The service writer that came to "help" me did everything he could to NOT help. Told me the tires I bought were the wrong size for my rims. 11 inch rims with 275 tires. He refused to install them. After I left I researched and found he was wrong. I firmly believe he didn't want to mount tires I bought elsewhere and it was two hours from closing time so he was looking for reasons to turn me away. Also told me the rims were directional and needed to be moved around. No, wrong again. Researched the manufacturer and he was wrong. Won't ever be back