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July 2023 by Sara G.
I was hesitant to come to here for a dress, but I was pleasantly surprised the staff here was so nice :) I enjoyed my time here and I was happy to get help from Elisa I believe. She answered all my questions and was very nice. They have a much bigger selection than the Windsor at the Irvine Spectrum!! 10/10 recommend this Windsor from my experience :)
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April 2023 by Devan T.
I went to the Windsor at Main place and the service was terrible. One of managers at that location was rude to her employees and refused to help me. She made me feel discriminated and uncomfortable. I came to this Windsor in hopes I would find the same dress. That's when Destiny one of the employees at Orange location assisted me. She is absolutely amazing. She took her time and answered all the questions I had. She offered me great costumer service. The store was very busy but she was still able to manage all the chaos, while still assisting me. She was able to find my dress I came for. Her and the manager Heidi are great rolls for this company and I hope to see more like them after the way the manager at the Main Place mall treated me.
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March 2023 by Carla & Christian
They have a good selection of formal dresses but not too much for girls that are size 12 on up.Just a fyi.
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February 2023 by Nicole B.
None & Melissa helped me out so much today! I was extremely happy that the process was so easy from start to finish in finding the perfect dress! Thank you None for your hard work and kindness in getting a fitting room set up right away. When I asked for a shoe size and style they were able to get it right away from the back and provide it for me!! Thank you so much for your sense of urgency and efficiency None and Melissa!
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January 2023 by Annwen M.
We had a great experience buying a prom dress for our daughter - From the several phone calls to visiting the store a couple of times. Every time I called the salesgirls were very prompt to answer, very polite, and helpful. We went to try on dresses. Elisa, Jillian, and Zoe provided exceptional service! They were very attentive, went above and beyond to help my daughter find the perfect dress. Thank you so much!!
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January 2023 by Cinthia S.
Woooo!!! My all time favorite location for dresses pants, blazers and cute outfits periodt! I specifically love this location because not only is it organized but the staff is super friendly and helpful when having questions :) I recently purchased a couple items online unfortunately 1 didn't fit so I went into this location to have it exchanged for another one or something different. One of the girl's there was super nice and helped me right away with my exchange. The greatest part of this in store visit was that I was able to find the Adora Formal Sequin midi dress in my size since I had looked online and it was sold out :D so it was definitely meant to be for me to have it!
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January 2023 by natalie n.
I just wanna say thank you to both gentlemen (I believe their names are Noel and Angel) that helped me out yesterday while I was shopping for dresses. Both of them had positive attitudes and it felt good to ask someone for help and advice without feeling like I'm bothering them. I can definitely say the customer service is better from the gentlemen than the female workers there...besides Andrea, I like her too
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November 2022 by Idolina Berrelleza
I went to the orange location and I found the perfect outfit for my daughter bday. Customer service was good ! I’m going back.
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October 2022 by Romyna Camacho
Cool clothes and all but currently as of 10/17/22, their closing time is wrong, says 9pm, but got there at 8 and it was already closed ☹️
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October 2022 by Yvette Lee
Great options for special events
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October 2022 by Shelby C.
The customer service I received today from Melissa was outstanding. She really went above and beyond to help me find the dress I was looking for. She took time to check surrounding stores, online stock, and dug around in house to find the right colors and sizes. I really appreciated the time she spent with me & didn't make me feel rushed.
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September 2022 by Luna Goddess
Love going here, they have such beautiful clothing, Gowns!!! Great deals & the workers are so nice! ♡
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September 2022 by Amanda M.
Never gotten a chase to shop at this location, it's always closed when they are suppose to be open and they don't answer the phone either. I don't know how this location is even in business.
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September 2022 by E E.
Was forced to leave at 6pm even though the hours online say 9pm. Very cute dresses but didn't get a chance to shop so now I need to visit a different location.
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July 2022 by TJ K.
5/2022: This review is specifically for their online customer service/resolution department and has nothing to do with the service in-store. I warn you, if you purchase something online and decide to return it I recommend taking the item IN PERSON; DO NOT RETURN VIA USPS! The process itself was easy. The store did not have the size I needed so they offered to ship it for free (free shipping with no minimum when ordering in the store). I ordered 2 sizes, returned the size I did not need (free returns, usps label provided). Received an email a week later confirming they received my return, and a few days later another email confirming a credit was issued back to my card. After 2 weeks, several phone calls, and a handful of emails to their customer service dept I notified them that the credit had not posted to my account; they said there must be an issue with my bank. Eventually I had to file a claim; my bank immediately issued a credit to me while the investigation was in progress, and finally after 2 months determined that Windsor was at fault. Beautiful dress, by the way!! My daughter was so happy with it!
