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September 2023 by N M.
This branch seldom has lines and the staff are always friendly and professional . Tyler Davis deserves an extra mention for being very helpful, kind and knowledgeable!
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May 2023 by g h.
I'm not a fan of Wells Fargo overall, but thanks to the manager at this branch (Jessica) I am a fan of this location. She went above and beyond in determining that an auto lease payoff I made had in fact been received despite the car company's insistence to the contrary. If I move to another bank it will be because of online issues, not the personnel at this branch.
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May 2023 by Karen H.
We had a recent issue with online banking from our car company. The branch manager went out of her way to personally make sure that our transaction was timely and she personally verified it with the receiving branch bank. If there are people in line for a teller, she steps up to the window and does help the tellers and customers. I've always felt that the help here was kind and pleasant, and always had a smile when helping you. Banks are a business, and from some of the reviews posted, I'm glad that this location has strict guidelines for safety.
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November 2021 by Erik M.
I have lived in the area for 20 years and use the ATM at this location. on 10/25 I went to the ATM, got $1000 in $50 bills and went into the branch to get $100 bills like I have every week or two for years. After waiting for 5 minutes (only 1 teller), the Service Manager (what a joke) Jesse Rodriguez, came over and asked me - "What is your business at the bank today." Not good afternoon or welcome or how can I help you. I told him I wanted to change out ATM $50s for $100s and he told me that for the safety and security of the Wells Fargo employees and their customers that they are only allowed to give $20 in change per day. When I questioned the policy since I have been doing it for years without a problem and how was this a security issue, he was RUDE and DISMISSIVE and offered ZERO customer service - Great service manager. AVOID THIS BRANCH IF YOU CAN!
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August 2021 by Cedric M.
Wells Fargo Chapman and Jamboree:Staff: Very Friendly, Super Helpful, Lightning Service, No Small TalkSpeed: Definitely One of the Faster WF's I've been to. Teller Windows are always Open and Ready to assist Customers.Location: Easily-Accessible Location in a Small Parking Complex. Not too busy, even on Weekends. Overall, I recommend this place and it's staff.
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July 2020 by liz g.
This branch is a joke. I would say that their costumer service is terrible but I can't even get any because I don't have a bank. The staff is completely useless and have no aims at getting any better.
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February 2019 by Josh S.
Not much to say, it's a decent bank. ATM machines aren't down that often and it's in a pretty good location albeit the entrance on Irvine is a little tight. From the experiences I've had on the inside as an account owner, the people are really friendly and helpful. Yes, they do accept rolls of coins at the window when you enter which I love because I heard they stopped a while back.