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June 2024 by Mitchell Butterfield
Really liked Verizon for Internet but they don't have TV so I had to go to a different provider
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May 2024 by Summer Kishiyama
This Verizon location was very helpful. I can from a different carrier of many years and was used to them. But when I can to Verizon, everything was better. The service from Julian was amazing. He was very informative but let me choose what I wanted. He was very patient with questions, and I had a lot. We did run into some problem, that were fully out of his control, but he handled them well. The reason I switched is because I received a new job that required me to send more photos. My old carrier was taking a long time to send over. Now with Verizon they send much faster. Looks like Verizon is stuck with me. Thanks again Julian for you great service!!
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March 2024 by Penny H.
I have used this location for over 30 years or more. Best Verizon in all of Orange County. I used many others and they were terrible. This location has a history of hiring kind, intelligent customer care representatives. They are my go to store! I had the pleasure of working with Philippe. My IPhone has never worked better. He even taught me how to refresh my many apps. He deserves a huge raise!
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March 2024 by Al T
useless bunch they in a position for customer service and they don’t bother to help
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February 2024 by Rick Doherty
Bought new phones, and my wife and I needed some assistance in the purchase. Alfredo was very knowledgeable and helpful in getting everything together for us. He was patient and professional in his handling of our account, and the entire staff is all about customer service.
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February 2024 by Katheryne Ikegami
Only go here if you are okay with feeling disrespected by the associates. julian and jon the "manager" by far the worst people i have ever encountered in my numerous years as a verizon customer. at this point this store should be a metro pcs or boost the way i was treated
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January 2024 by Kat I.
only go here if you are okay with feeling disrespected by the associates. julian and jon the "manager" by far the worst people i have ever encountered in my numerous years as a verizon customer. at this point this store should be a metro pcs or boost the way i was treated
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January 2024 by Roger
If you need exceptional service regarding your Verizon equipment, ask for Oscar (Store Manager). He has the personality, patience and demeanor to resolve any of your problems. He spent over an hour with my wife and I today, resolving all of our many issues and frustration we had endured for the past few months with their service.
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January 2024 by Cowboy L.
I needed to upgrade my old iPhone to a new model. Franklyn was professional and provided great customer service! Phone works as it should and have no issues. There's nothing like a smooth and easy process switching phones. Thanks Franklyn!
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January 2024 by miguel torres
Service is terrible, employs just stood there didn’t want to help me !
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January 2024 by Kyle Strodtbeck
Don’t bother. Coming here and trying to talk to an associate to get help is essentially the same as asking a Kardashian to explain quantum physics — they can’t. This place in all honesty is where you come to pick up a new device if you have zero questions about the process.
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January 2024 by Eric C.
I got Verizon phone I live few blocks from store my phone will not work without wifi unless I am 3 blocks from home! Garbage !
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December 2023 by Jenny S.
I use need to drop off my old phone and it's taking a long time just for a Verizon worker to take my information and take my old phone back I do not recommend this location South Coast is better
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December 2023 by Jill G.
Disappointing customer service. Although everyone that worked there was very nice and friendly, they weren't available to help. The wait time was almost an hour. There were only about four people in the store and about five employees "working" however, only two of the employees were actually helping people. The other employees were in the back talking with each other while one of them was in the front on his phone texting. I asked the manager if he could just get me the phone I wanted to purchase and he said he had someone in front of me that he was helping, but proceeded to go into the back to talk with the other two employees. They waited the exact 50 minutes they quoted me before someone came to help me, even though they were all standing in the back together doing nothing. I could clearly see them from where I was standing, waiting for someone to help. When the employee finally did come out to help me, he was not engaged. I had to tell him four times What color phone I wanted and multiple times which phone I wanted. He asked me the same questions over and over again. We have a choice where we want to go, and this store is not going to be one of my first choices. I rarely ever post negative reviews. I just really dislike when it does appear that nobody is working but they don't take the time to help you. They definitely need a different system there.
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November 2023 by HongZhang Dai
Came today early,The service is good to understand and kind,thanks for Julian☺️☺️☺️
