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March 2024 by Johnnie M.
Very unprofessional branch! Loud music being played. One teller open at 10:30 a.m. I have never experienced this type of atmosphere or this poor service with any of my other banks. The ATM is filthy and even had a McFlurry on it. Get it together!!
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August 2023 by LE CANTO A MY TIERRA CALIENTE
THE BEST BANK ON ORANGE COUTI,THAT'S IT ??
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February 2023 by Anastasia Foskette
Just like one other post on here the atm malfunctioned as I was depositing my tips that I got from work that day , in which sucked because that was all the money I had that day , was excited to deposit it and have a great day. Nope was I wrong the atm never deposited my money. I went inside just to receive a number and now have to wait days just to get my money back. Crazy how some banks like this location doesn’t have “keys” to refill the atm to help when this situation occurs since it does happen often at this location . I’ve never had a problem at any us banks after 5 or 6 years with us bank so this truly broke my heart when this happened. Us bank do better put a sign up on the atm if it is not working , go outside and everyday check to see if it’s working okay. People who are depositing their incomes into these machines and then it be taken away with nothing left in your account!!!!!! So heart breaking, they should imagine it , if it happened to them they would be heart broken too. Hoping your next meeting at this US BANK , hopefully they talk about this atm and to have keys , to check them , to put signs on them if they are not working , so this does not happen to anyone else . Save the time , the loss of money , to just never use this atm like I did .
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November 2021 by Casey H.
US Bank is great. That being said, this branch is terrible. I wish they would reopen the Main and Chapman branch and close this one down instead. They were always so friendly and helpful there. If you have a $5,000 cash withdrawal policy why are you regularly not able to meet that amount. Today I was told if I didn't like it I could go to another branch. That is great customer service......
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January 2021 by david boice
Worst location ever, the reviews are spot on, there is no such thing as customer service here, honestly this location is a joke and I hope someone steps up and changes the attitude.
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November 2020 by Rob J.
I just opened a new account online. I went into this branch for the first time. I was assisted by a young female teller. She helped me print up a page for direct deposit. I have to say in all honesty. This is the best customer service experience I've ever received in any bank. The teller was genuinely nice and helpful. Also, there wasn't a line outside the door like other banks. I'm glad I've chosen to open an account here. Great service, two branches close to me here in Orange, CA and no huge line!
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October 2020 by Sina T.
The teller asked my if I'm working today even though I was wearing my work shirt with her cowboy accent I said yes she said awwww in a sad tone I said do t you see my shirt she said well I always wear shorts from my old jobs then she kep on going with her bs I just og ored her from that point.
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August 2020 by Gustav Lo
Worst bank ever Do yourself a favor and go literally to any other bank.
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March 2020 by Niral P.
I opened a client trust account and the first thing the branch manager George did was order checks to be paid from an empty client trust account after I specifically told him thats not allowed. This made my trust account go negative and required me to report it to a regulatory agency. Do yourself a favor and go to a bank with a manager who knows what he is doing and stay away from US Bank in general. If I could give Zero stars I absolutely would. I am making complaints to bank regulatory agencies about this bank.
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December 2019 by Shaun S
US Bank is terrible. The ATM malfunctioned and DESTROYED MY CARD AND KEPT IT. DIDNT DISPENSE MY CASH. Told me that my account would not be charged. My account WAS CHARGED. Now I dont have any cash and a frozen bank account on CHRISTMAS. RUINED MY HOLIDAY US BANK
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October 2019 by Hagop O.
Jamie was extremely helpful and fast in depositing my check and helping me get a canceled check for my direct deposit papers. I will definitely be using this branch as long as I'm in Orange.
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November 2018 by Eddy Lin
Easy parking and very friendly service
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June 2018 by Jeff S.
Went in for a wire transfer and had the best service of any US Bank branch I've been to. The branch manager, Mr. George Gambino, was welcoming, efficient, and very professional. I know where I'll be doing my banking from now on.
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December 2017 by Michaela C.
GEORGE is not helpful at all. Usually all the people at us bank are very polite and helpful with over draft fees etc. George didn't seem very helpful one bit. Highly encouraged to switch banks today. If your going to choose US bank, definitely don't have this be your home bank! - M :((
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October 2017 by Jarod M.
This bank does a great job and customer service is amazing. John the manager and Tim helped me out with all my needs and I highly recommend his bank.
