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December 2023 by Jeff B.
I've always loved this little branch, they've been good to me over the years, but I have to rave about their ATM. First, it's finally smart and makes you take your debit card back before it dispenses your cash. I can't count the number of times in the last 30ish years I've left my card in the machine because I'm more worried about putting my money away. Second, you can get $100 bills!!! Not only that, but you can actually tell the machine HOW you want your cash. It's only $20's and $100's, but it's so nice to be able to not get a bunch of $20's if you want more than $40.
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March 2023 by Delores W.
Jamie is the absolute best thank you for all your help and information!!!!!!!!!!!!!! Definitely will use this as my home bank from now on!!!!
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February 2023 by Mark H.
Doesn't matter who you are, Banks play a very important role in our everyday lives. We're all interested in low fee's, decent interest rates, but most importantly at the top of my list is Customer Service and Availability to my funds. Having access when I need it and working with a branch that knows me and my banking needs are critical in my business and the type of financial relationship I was seeking.It was by luck, that I ran into Branch Manager, Jamie Iwai. I orginally met Jamie at the Tustin Branch and have followed her to this current location.Once you meet her, you'll find that Jamie is a people person! She understands the value of developing those interpersonal relationships and the importance of making every customer feel appreciated. I have found her to be extremely knowledgeable and very comfortable discussing products and applications for both my Personal and Business Banking needs. This highly professional approach is share by each of her team members. Consistently on each visit, my interactions with Edward, Don and Yulisa have met the professional standard I expect. Yes, I have high expectations, but when it comes to money and investments there is very little room for error.#usbank
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December 2021 by Juana Linares
Always friendly willing to help provide good customer service!
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July 2021 by Chris P.
After going to the US Bank on Kattela and Batavia and being told their system was down and according to the teller that means all other US Banks systems were probably down to but really that was not the case. So we went to this US Bank on Tustin and the teller told us that all systems have been working fine all day. You can never get anything done at the bank on Kattela.
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April 2021 by Richard Endericks
There are five ATM'S all with kerb side parking. An armed security guard patrols the area of the bank making it a safe place without beggars or possible muggers lingering about. The area is clean and reasonably safe
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July 2020 by Arjun M.
Staff could be friendly. They started charging me $5 per month for sending me a statement that no other bank does and put burden on me to take action to sign on line which required a bank card and pin code etc. They did not send me the card and when I received it, it did not work. I think they should have told me about this fee when I opened the account. It seems no one has discretionary power or authority or may be they are not telling me the truth. I would never again open an account there or recommend that anyone should.
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April 2020 by Nancy T.
I have been doing business banking at this branch inside the Vons store on Lincoln for many years. I have always found the people there to be very nice and they have helped our business greatly over the years
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April 2019 by Heather H.
I recently went to this location (inside a grocery store) to deposit some cash and had a great experience! The teller, Rachel (I hope I'm remembering that correctly) was SUPER friendly and very helpful. I'll be back, for sure.
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April 2019 by Luis Hernandez
I joined U.S bank in August of 2018 and was offered a promotional deal , the deal was essentially asking me to spend $50 with my Debit Card for 4 months. And by the end of the promotion I would be reimbursed by U.S Bank $200 ( if of course, I followed all of their guidelines ) which I did . Anyway long story short , we are now in March of 2019 and I have yet to receive any update on my ( stolen ) money. So please, if you wish to bank with someone, let this one be your last choice. Keep in mind I'm solely talking about the company itself, in no way does this reflect how the workers at this specific chain treated me , they where utterly friendly and understanding.
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November 2018 by Abigail A.
They made me fell like a scammer I was cashing a check that was wrote fifteenhundred and eighty eight and she told me I added a 1 to it that the numbers read five hundred eighty eighty I guess she expects everyone to write it one thousand eight hundred and eighty eight Anyway she mad me fell like a thief
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April 2018 by Chelsea S.
I love this US Bank branch! They're located inside Vons and have better hours than many freestanding branches- including evenings and weekends. There's not usually much of a line, so I can get in and out without much hassle. The people working here are super friendly too! Great customer service, and very efficient.
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December 2017 by M C.
Friendly staff and open late on Saturday until 5pm. Makes banking a lil easier, since the rest of them close at Noon or 1pm.
