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August 2023 by Michael F
Honestly bless your soul if you bank here. Customer service sucks and no one seems to have any communication between employees or “notes” as they put it. Constantly getting the run around for the most basic requests never seem to have accountability. Best advice I’d have to give you is search for another bank where people actually treat you with some respect. I’m a very well informed and organized person. I can’t believe people actually trust them with their hard earned money. Thank god I won’t be coming back.
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December 2022 by GLORIA HERNANDEZ
Christine is Amazing!! Never have a problem.
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August 2022 by Erin Long
Legitimately curious if the women answering the phones and working at the front are trained to be as rude and condescending as possible or if it’s a natural trait they’ve all been born with… dread having to call or go into this location to access MY OWN money. Awful and unnecessary poor customer service.
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July 2022 by Ken R
Have an account with them for over 4 years now. HORRIBLE customer service. Something fishy is going on as well. It is an unsafe practice to ask for FULL SSN and have all other sensitive personal information freely asked for as if its not private. And that is just to speak to someone about your account.Some how my password has changed 3 times. My associated email has changed. And I cannot change/fix or discuss any of these problems without telling a random person on the phone my SSN, DOB, Address, Full name... No wonder this happens.And this is a Union credit union, MULTIPLE people have had the same issue in my Union classes. Plus mandatory fees on an account that is mandatory is obsurd!
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May 2022 by Estrada
Great credit union for its members. Very nice location with plenty of parking
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January 2022 by Richard Enriquez
Great customer service and always helpful
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April 2021 by Jay Galvez
These women hate there job. Unpleasant,unfriendly,impatient,Rude, just terrible customer service. I called on a Saturday at 12:45pm and they put me on hold, then they hung up on me.I called back at 12:50pm and the automated service stated that there closed when online it says they close at 1pm. DO NOT DO BUSINESS HERE. JUST TRASH!!!!
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March 2021 by Elias Garcia
I’ve been with this bank since my high school days and never have had any issue or delay. Always very friendly and helpful
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June 2020 by Chris Hernandez
Worst customer service I ever had. Me and a few friends closed accounts due to horrible staff working phones. Attitudes are horrible and also have no idea how to resolve basic problems.
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May 2020 by Byron Keyes
I have bank there over 30 years and never had a problem. I'm always in and out within 5 minutes. No matter which teller I get, they all have gave me excellent and fast service. I cant think of and Bank or CU that compare with there excellent service.
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November 2019 by Wilmer Alfaro
People who work there are rude
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August 2019 by Serena Rios
These people need to be fired, they create obstacles around every aspect of banking. Inconveniencing customers seems to be their top priority!
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July 2019 by Kassandra Contreras
I love working with unions but the ladies that work there have atrocious customer service. Honestly they are very unpleasant and so rude. Im not someone to take my time to write a bad review unless they truly deserve it and honestly this union is suffering because of these ladies. PLEASE HIRE NEW STAFF!
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July 2019 by Cheri Goff
The girls that work there are so rude especially Corinna. She is the worst.
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June 2019 by Ann Pride
They are terrible to try to get hold of. The staff instantly says, "Can I put you on hold" and then they put you on hold. And, they never come back. They are the worst for service...service, give me a break, they don't know what service is.
