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December 2023 by Russell Marler
Excellent quality and service. Friendly helpful employees. Great atmosphere.
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November 2023 by cari h3rnand3z
I had a very bad experience by one of the cashiers. She was extremely rude and unprofesional . Ulta needs to take more time training the employees who clearly dont want to work in customer service or maybe thats no longer a thing for Ulta . I was extremely dissapointed . Wont be shopping here anymore
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November 2023 by Abigail Lopez
I am a satisfied customer. I dont shop at ULTA, I mostly shop at Sephora. I was denied a return because the purchase I made didn't come up on my history after providing my phone number. After being denied, I checked my emailes to see if I had the receipt emailed to me. Ofcourse, the last email I ever got from ULTA was back in 2019. I checked website for assistance and found a number to text as well as an email. I did both. I was trying to see if there was anyway to locate said receipt to show proof of purchase. While waiting for responses I checked online and ofcourse my item was now only available for online purchase. Less then 24hrs, I went through the texting assistance informed them of my issue and they would get back to me in 24-48hrs. Today, I get a call from Miguel letting me know they will be taking my item back and issuing a refund. When I tell you, this was the quickest problem solving I have ever expected in retail. I am greatful to the manager on duty and Miguel for his prompt and professionalism.
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July 2023 by Kelly Hacker
Most of the people that work here are knowledgeable about the products and are willing to help you, which is a plus.On the other hand when you ask for help with a coupon or discount you have already earned and want to apply, not so much! The old Ulta always had freebies or samples or give aways they were happy to share, but not here.Don’t they understand that by getting samples you find new products to purchase?All in all a good stooge to shop at.
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July 2023 by Fanny G.
Well stocked and organized store. I like to think staff was not customer friendly possibly because it was close to closing time.
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June 2023 by Maria P. Vargas
This is the first and last time I go to this store the services was rude Jessica help my mom today and she said that she don’t speak Spanish and they don’t really help a lot then the cashier was so rude and racist to my mom she give her and attitude just because my mom doesn’t speak english, her name is Celeste
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March 2023 by Katt !
This place is the "Costco" of makeup! And by that I mean lots of shoppers and LOTS of makeup! Lots of people in here shopping, and lots of different makeup manufacturers represented here! I've never seen so many different foundations! The even have Bare Minerals makeup here!Just WOW! So many choices!
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March 2023 by Ingrid Reitmaier
I went to get my hair done in the salon..ask for Mekdes the girl does amazing work she really knows and loves her job... Thank you!!
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February 2023 by Melissa Enriquez
I usually like leaving good reviews however was not happy. On their website it says they close at 8pm however I was being rushed by 6:50pm that store was closing. If that is the case then hours should be updated.. some of us can only go after work.
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January 2023 by Alheli Juarez
I went looking for a specific item . I found someone to help me and they guided me to the product.They have so many beauty products and make up that the more you look the more you find items you need.
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December 2022 by Siviak ThatGuy
This is an Ulta, there ate many like it but this one is mine... or at least the closest one I've got.No animals were harmed in the creation of this review
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November 2022 by Annie H
Sales clerk was super helpful in helping me find exactly what I was looking for and color match.
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September 2022 by Erma Salgado
First time coming to this location. Usually order online. You can find everything on your beauty needs. Shopping in there is like shopping in a candy store. Went in for 2 items and leave with 6 items.
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August 2022 by Angie Y.
The employees are rude and don't want to help you. Very sad that I spend so much money and they have the audacity to tell customers to check themselves.
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July 2022 by Aubrey B.
I went into this Ulta Beauty on a Saturday afternoon for some shampoo and conditioner. I am a regular customer at the Ulta in Tustin but this store happens to be closer to me that day and again all I needed was shampoo and conditioner. I walked in with my boyfriend to about 5 employees standing in the front and not a word of "welcome to Ulta" or anything which I thought was weird I mean if you're gonna stand in the front of the store at least greet your customers. Anyways I walk to the back of the store to grab my items and I passed a few employees and not one said anything like "can I help you?" Or "what brings you in today?" But these employees had no problem following me and staring at me throughout the store making me a regular customer feel uncomfortable. I will not be coming back to this site. POOR CUSTOMER SERVICE!!
