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September 2023 by Ken Young
They're terrible..... answers Hello with no identifying features.... Doesn't respond to text messages.... illegally tows vehicles
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May 2023 by Brett Larson
My fiance was in a s serious auto accident, police had her car towed to Tows 'R' Russ. I went there to release car to the driver at fault Ins. Co and get personal belongings. Staff was polite, provided me a trash bag for our property. I signed release docs within a few minutes I left. Staff were on top of their jobs, experienced and quick to help.
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March 2023 by Bill Sanders (Badone)
My car was towed and was there less than 24 hours and charged 2 days storage. On top of that I was charged $100 after hours pick upWeb site claims open 24 hours. I was there by 930 am on a Saturday. Is it legal to rob and over charge in California? No wonder people are leaving. Last one out turn the lights off.Service: Car towing
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February 2023 by Zachary Smith
They didn’t take forever and had reasonable prices, very nice and understandable people.Service: Car towing
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January 2023 by Dana Pielea
The worst experience ever!!! This Tom guy is awful with no customer service skills at all. Such a rude person! It's unbelievable someone hired him or if you're the owner do people a favor and close your business!Service: Car towing
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January 2023 by Cole W.
Con artists. My mom was using my car for short periods of time until she had a medical episode behind the wheel and was taken to the hospital from a scene where she hit a bump or median and got confused. My Mom was missing for days, and I was located to her through police. They did not leave me any information for the car and if they left any for her it was while she was not coherent. The car ended up at Tows R Russ. I was never contacted at all and had no opportunity to pick up the car. They dreamed up a $3000 bill, sold my car, and sent me to collections. I am a 22 year old in college looking after my Mom who is suffering from an array of medical issues, I have no other family than her and they saw my car and lack of contact information and saw gold. The only contact that was made was after they sold my car and was in collections. They had sent a copy of a lien sale but to my previous address. They could have easily retrieved my contact info via insurance info in the vehicle.
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January 2023 by Johana Ortega
It's pretty sketchy bcuz how did my keys go missing and my car registration? So I go pick up my car and no keys or registration is in the car? When I was about to ask about my keys the man with the white beard said we don't have them. I was how did you know I was gonna ask you that and all he said was idk what to tell you with a smirk on his face and then walked away from me. I was waiting at the window for a good minute and then he comes back and says you want to take a look at your truck maybe you'll find them there. So I did I looked thru my whole truck and nothing. Do I left my car there and I'm not gonna get it out bcuz who knows what really happened to my stuff.
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January 2023 by J
Probably the worst customer service I've ever had. The lady who answers the phone was the worst. She answered the phone with anger and frustration, and proceeded to blame me for the accident and make fun of my bike getting totaled. She was irritated at the fact i couldn't hear her over the phone and asked her to repeat herself. Janet was her name but i felt that was a lie because of her response. She steered me away and kept hanging up on me when she wouldnt let me speak. I couldnt speak to a manager because there isnt one there other than her. She was the absolute worst soul i encountered today.Service: Motorcycle towing
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January 2023 by Jokneez
Beware of grumpy Santa. Had to go to the Orange PD. Got help from traffic dept. Went back w the car owner to get property inside of vehicle. The 2nd guy w/ a smaller beard was helpful & actually smiled. The best thing about this place was the worker that observed my friend clearing out the vehicle. He should be promoted. Very pleasant guy. If the mgmt was more like this guy, they would've received 4 or 5 stars. Sadly, Grumpy Santa reduced this rating.
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January 2022 by Shane Weatherby
Wow this is one of the weirdest tow yards I have ever been to I showed up with my friends dad after have to find out any Orange County Sheriff had to tow cause he or she thought it was used in the crime so they took it and the one thing was it had no way to take what was stolen patently cause his truck has a 5th wheel not a trailer hitch and when we asked how the tow yard got it or who called on it they said they couldn't give out that info when it was on private property so I guess Orange county sheriff's a lot to do whatever they want huh so it's just totally are pretty weird they could at least not have made us pay over 500 bucks to get it back out since it wasn't even using a crime
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January 2022 by Robert Bos
I have a shop about 3 blocks from tows r us. One of my customers made the mistake of legally parking his ML320 in front of my neighbor Signature Paint and Body shop whose manager had mistakenly summoned a tow truck from “tows r us”. I called and discussed this with the owner “Russ”, who informed me we could get it back for $288.00. When the ML320 owner and I attempted to retrieve the car they wouldn’t give it back because the ML is registered in his wife’s name. A notorized form is required they said. This conversation with the the clerk at tows r us happened at about 3:00PM, and my customer was unable to get the form turned back to Russ til after 6 PM since he had to drive back to San Clemente, pick up his wife, drive to a Notary. Since the tow yard is closed Saturday and Sunday for some reason, the charges will now be escalated $60.00 a day equals, bringing a Grand Total $400.00. Thanks a lot “Russ”.
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January 2022 by Bri Chenette
I would leave 0 stars if I could, their prices are insane!Must have a connection with the police, probably waiting around the corner ready to tow anyone on command. Good luck if u get towed by them.Service: Car towing
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January 2021 by Mark J.T. Lambert
I bought a 1998 Dodge Ram 1500 Pickup Truck here. The truck didn't have a scratch on it, it runs great, & I got a great deal. Ask for Bernard. He's a real pro who won't steer you wrong.
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January 2021 by Paul Hansen
9this company is so evil i cant put into words they illegaly towed my carfrom aprivate comunity and when management of the property was asked if they had done it they said no so tell me why my car was towed cause it was parked legally . i hope you close permanantley because thievery is illegal and u belong in jail.
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January 2021 by Alexander Moon
They care about getting payment; nothing else. They are following the directions of 3rd parties. Easy to blame the bad guy "tow company" but really, there is no empathy; just concern for payment.