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February 2024 by Robert V.
Worst customer service ever, reps are not knowledgeable and very unprofessional. The person taking the names has a very bad attitude
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February 2024 by Jonna R.
I have been a T-Mobile customer for years and have been very happy with the product. The small T-Mobile in the Orange Mall closed about a month ago, so we went to the large store on Tustin and Katella. I was prepared for a wait. We arrived at 6:30 PM and put in our name. I told the clerk we were there to purchase a new phone for my son. He never told us that they do not download data after 7 PM. We were finally called at 7:15 PM. The clerk that waited on us (Justin) had a snotty, rude attitude. His aim was to get us out of the store ASAP (they close at 8 PM). We purchased a phone that was over $900, I expect some courtesy.
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January 2024 by Lymn Wager
The associate was not much help with assisting me with information about ACP 0rogram. I found it kinda pushy and not wanting to help me. Save time don't waste it.
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December 2023 by M Sawyer
Went in for a new phone and the sales Representative Jose helped me out. He was friendly, knowledgeable, and quick. Definitely will be coming back here for an upgrade soon.
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November 2023 by Sewing with GiGi Johnson
Erick, was absolutely amazing. He was so kind and slow to make sure I knew what to do to correct some of my issues. Way to go Erick!!!!!
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November 2023 by Tracy Ruddy
Horrible service. Salesperson was not even listening to me. Finally walked out. Won't ever come back to this location.
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October 2023 by Dennis Ramirez
Jorge was helping my girlfriend and I. We came in to upgrade for a IPhone 15.He was very knowledgeable on the products. He explained the new features with detail. Very respectful to us. We are very happy we came in to see him. Thank you Jorge!
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August 2023 by Whoever99999 Whatever99999
Store is ok and employees generally are ok. But greatly disliked overall service - as soon as some problem appeared, manager had to be involved who had 0 wish to resolve anything, basically stating nothing can be done and it's your own fault and just short of leering in your face - oh, we have a contract you signed and there is nothing you can do, anything else I can help you with, otherwise go and and .... you know... Had to call T-Mobile care myself and turned out that yes, everything can be fixed and resolved to mutual satisfaction, just need to have willingness to do it. Something that manager clearly was not just lacking but actually preferred to turn upside down, aggravating the whole issue. If not for still good T-Mobile customer care I would already be enjoying new phone from Verizon. But I certainly will not be back to this store.
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July 2023 by Zachary
Edith was really great, helped my friend out with everything with his new phone, she is very friendly and patient, made us feel comfortable in the store and had a impressive working knowledge of my friends new phone that he purchased. Definitely recommend Edith , to anyone looking for professional service with a great attitude. Thank you Edith!
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July 2023 by Jonathan B. Hobbs
Edith saved the day. She was extremely helpful when I couldn’t get my issue resolved any other way. Great attitude and customer service!
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July 2023 by Kev A
Shout out to Jose and Eric for 5-star service. I was looking for problem solvers (not apologists) and they figured out a way to get me what I needed. It also helped that they had 7 people on staff, so they was no wait during rush hours.
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May 2023 by Anthony N.
I've usually pretty chill with customer service people cause I work in a service type job so I'm a bit more sympathetic and forgiving when it comes to issues... however this one has a disgusting manager here who basically just told me it wasn't his job to look up my issue and that I should go to another store. Just say you don't want to do work...if you aren't in the mood just go home. When I tried to explain to him the issue he gave me attitude and told me to go to the original store....
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May 2023 by Juliet L
Great experience at this store. Wanted to especially thank Pedro for his excellent customer service!
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April 2023 by Alex Antunes
Giving a 5 star for Ashley from this store went above and beyond to help me to replace a defected home internet 5G device so quickly. Thanks to Ashley.
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April 2023 by Lisa B.
I've been to many T-Mobile stores before, from the 20 years I've been a Sprint/TMobile customer, but this store I'll definitely go back to! Everyone was so nice and completely helpful. The manager ended up going above and beyond to help us when our insurance wasn't coming through to help us with my broken phone. I ended up getting a new phone for a great deal, and they made it a quick and easier experience. Thank you to all the employees and especially the awesome manager from one happy customer
