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December 2023 by B C.
Even if the store is lacking in so many ways (overpriced, always missing stock) I have to say the young female employees who helped me really did their best to alleviate my pain when I learned they had no Paw Patrol balloons. Like nothing. They tried to make the pandemic an excuse, they tried to offer me a black paper weight (um I had already purchased a real Paw Patrol paperweight elsewhere, thank you very much.) They tried to offer me the ugliest DIY Paw Patrol bouquet for $25 instead of the $3.50 Paw Patrol balloon I wanted (um no). But I would still give them 5 stars for rectifying the issue of my faulty balloon that I was forced to purchase at almost double the price when nothing else was left. They weren't happy about it but they had some compassion at least, and for that I was very appreciative. So 5 stars for the female staff, but fewer stars for the manager not up to snuff with his ordering. Anyway these girls saved the day, and I know I will be back in another 4 months (or sooner) for more! Thank you, Party City!
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November 2023 by Luis Avila
I stopped by party city today to check out, animatronics Halloween stuff and ran into delightful, knowledgeable, and very helpful. Customer service representative name, Cynthia.!My nephew had a blast as she showed us all the animatronics they had there and some pretty cool stuff for parties. Thank you Cynthia will be back soon.
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October 2023 by Kelle H.
The girl at the front counter checkout is beyond RUDE- SHE DEFINITELY DOES NOT BELONG IN A CHILDREN FRIENDLY STORE !!!! there was a little girl telling her it was her birthday a few times in line with her mom SHE IGNORED HER she didn't not respond to a simple Happy birthday Response- it's so easy to be KIND!!! its Common courtesy- OBVIOUSLY she COULD CARELESS -who raised you To be so ignorant to children Is my question??She has no manners when it comes to customer service- SHAME ON YOU -
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October 2023 by Lily Kirkland
Always busy but good store
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October 2023 by Francisca Garcia
My sister & I came in to pick up my nephews costume on 9/30 at 12:22pm. We walked in with my son & her two kids (mine is 7 on the spectrum, mentally 5.). My son (with special needs) can't stand still, common with people on the spectrum (stimming), apparently he was running around playing with a display ballon (which previously he was told was ok to play with because "the mickey balloon tends to roam the store" & instead of these different workers asking him kindly to "stop" they just gave him dirty looks as I was waiting to pay for 3 small skeletons. Just dirty looks given by the coworker & no communication at all & no I won't spend extra money so my son to be given dirty looks just because adults can't understand kids with special needs or even how to talk to kids. Do better & please get educated for the kids.2 gentleman blowing ballons were the ones giving a 7 year old dirty looks with no communication... people on the spectrum don't pick up on social cues or dirty looks but I as a mom do!
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September 2023 by Francisca G.
My sister & I came in to pick up my nephews costume on 9/30 at 12:22pm. We walked in with my son & her two kids (mine is 7 on the spectrum, mentally 5.). My son (with special needs) can't stand still, common with people on the spectrum (stimming), apparently he was running around playing with a display ballon (which previously he was told was ok to play with because "the mickey balloon tends to roam the store" & instead of these different workers asking him kindly to "stop" they just gave him dirty looks as I was waiting to pay for 3 small skeletons. Just dirty looks given by the coworker & no communication at all & no I won't spend extra money so my son to be given dirty looks just because adults can't understand kids with special needs or even how to talk to kids. Do better & please get educated for the kids. 2 gentleman blowing ballons were the ones giving a 7 year old dirty looks with no communication... people on the spectrum don't pick up on social cues or dirty looks but I as a mom do!
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September 2023 by Debbie Manriquez
Always good party supplies. Great balloon selection.
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September 2023 by May T.
I found exactly what I was looking for bright pink plates, napkins and forks and cup cakes toppers. I asked a lady for help and she directed me right to the point. The cashier Cynthia was friendly and so welcoming. Keep up for the good service!
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July 2023 by Joy S.
I have been to other party cities in OC and normally my experience is very average and often times, rushed because they are so busy. I just want to recognize Austin for the outstanding customer service I received. Austin helped with all the fine details I wanted with my son's party. He was patient and walked me through some aisles to show me items that could go with my theme. I got everything I needed with his help. Free delivery too! Party city's customer service at this location is A+++
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July 2023 by Jacqueline Cedillo
They had everything I needed for my daughters graduation party ? thanks
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July 2023 by Kristin L.
I love love love that these guys fill any balloon regardless of if it was bought there or another store, so cool party city! I see you.
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July 2023 by A. D. S
The lady managing the register today, right before leaving this post, was fantastic! She was nice and speedy and didn't bat an eye when we asked her to remove a few items. She was so fast about it that we didn't hold up the line. Thank you!
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June 2023 by Shirley C.
This review is for their customer service over the phone. I was planning to purchase some balloons online and have it inflated and then pick up at this location. However, online did not allow me to pick a date/when to pick it up, so I called the store and want some clarification. The lady who answered the phone said "no you have to come in". Then I explained to her I am trying to purchase some balloons through Party City's online store and get them inflated and pick up in two days. She kept telling me no and I have to go into the store. If there is no such option, then why is Party City's website allows you to do it? If all customers have to go into the store in order to purchase the balloons then don't have the option for customers to be able to buy them online, have it inflated and picked up in store or curb side. She then put me on hold for a long time so I hung up. She probably wanted me to hang up so she doesn't have to answer my question. I shop at this Party City location all the time, everyone who I have dealt with were great. They always greet you when you come in and have been very helpful most of the time. This time was totally the opposite. Very disappointed. p.s. In case if the manager reads this, this person who answered my call worked on 6/5/23 between 6:30pm to 7pm.
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May 2023 by Jerry Saldana
Good place to buy balloons for your party
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May 2023 by Mee Na Y.
Thank you Mike for excellent customer service!! He was very friendly and super helpful. The premium number bouquet is a great deal. Prices are decent and they have a great selection of party items! Fernando was great, as well. Highly recommended!!