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January 2024 by Johnny F.
I've been going to O'Reilly on Chapman and Prospect for all my auto parts for over 8 years because everyone there are so helpful. Today, I was taken cared of by Thomas and I was very happy with his service. He is very pleasant and very helpful. I purchased a battery about a yr ago and it ran out of juice because my car was sitting in the garage for almost a year. The battery was still under warranty so he swapped it out with no questions asked, unlike other places I've been to in the past. I don't know much about cars except driving it. He gave me some good tips to keep my battery in good condition if it gets parked for a long period time. There's a Pep Boys and Auto Zone near me in Yorba Linda that I've gone to in the past but I didn't get the welcoming feeling like I did at this particular O'Reilly's in Orange. Thomas made me feel like he really cares about his customers. I truly believe he treats all his customers the same way I was treated. Thank You So Much Thomas!!!
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December 2023 by Samantha R.
The customer service was great! I really appreciate all the help I got from a worker name Thomas. The whole team was very helpful and knowledgeable.
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August 2023 by Greg Beckmann
Military discount and always have what I need.
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August 2023 by Tom C.
Once again O'Reilly Auto Parts goes above & beyond. I was looking for a hard to find air filter for my '13 Altima. The computer always lists a different model number so I remove the old filter to make sure it's the same one. Niki is a blessing, she checked the computer, and spent about 10 minutes locating the right part. She and the rest of the employees from the store are fantastic.
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May 2023 by Kevin P.
My battery died while at another business in the center. I popped into O'Reilly, was immediately greeted by a super friendly crew (I believe by Freddy and another person that I did not catch their name), and explained my issue. They let me borrow a portable battery jump starter, no questions asked, and said once I got my car started to park in front of the store and they'd do a battery test. Further, they said they could replace the battery for me if it was indeed dead. The portable pack worked like a charm and the diagnostics confirmed my battery was dead. I purchased a new battery and they swapped the old for new in about 15 minutes. My only complaint is they refused the tip I tried to give (probably corporate policy?) so instead of that I'm giving them this review.
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April 2023 by Jeff D.
John the store manager was absolutely fantastic. I'm not a car guy and he helped me get the right part and advised me how replace it. Totally exceeded my expectations. Thank you John.
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March 2023 by Thomas Stanley
Very well stocked, clean store. The staff are very helpful & friendly. They have what your vehicle needs!
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March 2023 by Laura V.
Nikki and Jasmine were amazing! Came in to check my daughters car battery and the ladies confirmed we needed a new one. It was still under warranty so they took out the old one and put a new one in super quick. So thankful for their knowledge and help.
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March 2023 by Tina H.
My best friend and I went to O'Reilly's for some windshield wipers and an air filter. Jesse was the best very friendly super attentive and helpful. He looked up the parts for her car model right away and they didn't have one of the parts that my friend wanted so he gave us a better brand for the same pricey very nice. He also said he would be happy to help us install the wipers and he will try to install the air filter which he ended up doing both. This location is super helpful everyone goes above and beyond will definitely go back for my car needs. Thank you Jesse your the best!!
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March 2023 by Crystal Ramos
Older man named John was rude, never helps, and yells in front of costumers.
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January 2023 by Joe M.
The representatives at this store are just so cool. Jasmin always friendly knowledgeable and willing to help. I several classic cars so I am in this store all the time. Sometimes I torture the guys here with my unique auto needs. Even when they don't know what I am talking about they do the best to help. Thank you Jasmin / Jesse / John and the rest of the crew. Keep up the good service
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December 2022 by Denise P.
I highly recommend this O'Reilly store! Came in to have my battery checked, left with a new one, which was still under warranty! Jessie installed it with care, and John the store manager was there to oversee the work. Both were so helpful!!
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December 2022 by Renee D.
I went in to get windshield wipers and Jesse was super helpful and helped install themFor me. Great attitude too. Everyone in the store has a great attitude too. Highly recommend!
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November 2022 by Evenstar1
I purchased 3 items and 2 of the 3 items I was assisted with were the wrong parts.
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November 2022 by Manuel Diaz
Very good O'Reilly's store! Went in yesterday for a new battery it was 2 younger gentleman they helped me find the right battery and even replaced it for me! All in. The rain Super Thankful!
