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August 2024 by Andrew
Sold me a faulty alternator, and then refused to refund or help me in any way. I have spent thousands of dollars at this store, and expected the customer service to be a bit more helpful. Getting all of my parts elsewhere from now on.
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August 2024 by Mohammad Hamed
Honestly extremely disappointed with the quality of the parts I ordered. You get what you pay for, but if you are on the east coast beware, they charge you an arm and a leg for shipping only to receive subpar quality. Air damn came in scratched, scuffed, and chipped. The gasket for the header/intake manifold was basically paper and did not fit my make or model despite imputing my year and head model. Unless you are going in person, I’d probably recommend buying from a z store that is a bit more representative in their product quality. Worst part is you probably won’t hear back from customers service. Overall not the best experience
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August 2024 by Todd Wagner
Been a commercial customer for over 30 years. Last order I made all parts in stock by their salesman. I always check. After a week I cal and oh don’t know what happened. You order was canceled and then resubmitted. Cancelled order and just ordered what I needed. I ordered it second day air. Told no problem on Thursday. Finall got an email 2 days later that it had been shipped today and to expect it bet wendsday. Piss poor customer service no call on original delay or even this one and can’t get an answer until Tuesday now. But obviously they don’t care about their customers. Even the person I talked to about my original order just said don’t know why and do you just want to wait for parts like 2 more weeks.
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June 2024 by Zee Thirtythree
I just had to go out of my way to commend the zstores amazing customer service. Dave or David was great at helping me with an issue, and having it resolved in minutes. This is one of the few automotive parts companies that I have had great experience with and will continue to recommend them to others.
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May 2024 by Javier B.
Great communication. Shipping has always been speedy, but this might be because of the close proximity to the L.A area. However, no issues whatsoever. Highly recommend!
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November 2023 by ben Hale
Amazing customer service. I had problems with USPS on an order, z store was fast to respond to emails and offered great alternatives to fix the USPS shipping issue.Great selection of hard to find z31 parts as well. They know the z cars and their parts. I absolutely recommend them to anyone needing x car parts for restoration or repairs.
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September 2023 by Tancred Zarb
Very helpful. Excellent service. These people actually review your order, making sure you order the correct items. Impressive really.
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September 2023 by George Dias
They had the parts I needed.
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August 2023 by Rick Lundh
I ordered a front air dam for my 240Z. The website had a disclaimer that the fiberglass work comes with a protective coating and would require light sanding prior to painting. I was shocked when my part came, and there were several flaws across the whole spoiler. Deep scratches, shaved rough edges that should have been smooth...and HOLES IN THE FIBERGLASS! I immediately contacted the Z store, and David responded first trying to push it off as "the website said it would need some light sanding". I urged him to actually look at the pictures I sent in. After looking at them, he said right, we will have another one in any day and they would send me one. Weeks went by, and I contacted them again...and he said that the manufacturer said this was normal. I replied with NEEDING TO DO BONDO WORK on a brand new part is NOT NORMAL. He didnt respond and I sent another email asking what they are going to do. I then asked for a partial refund of 2/3rds or my expense. He said that he would need to talk to his general manager. They have stopped responding to my emails. This company is BAD. do not buy anything from them. I will update you as to if they ever respond to me again. I doubt it. Way less than one star service!
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May 2023 by Paul Kostenick
These people have terrible customer service. I bought parts from The Z Store because they were the cheapest. Well, I got what I paid for. Substandard parts and service. I will never buy anything from these people again. And will warn all my friends nearby and online to avoid The Z Store. I got the distinct impression that they just wanted me to go away.I recently purchased $800 worth of parts from The Z Store. Bumpers, brackets, and a bre spoiler to finish my 260Z build. Test fits of the bumpers were fine. The brackets needed some mods but nothing serious. The BRE spoiler was a different story. Its curve didn’t follow the contour of my rear hatch. There were about 0.2” gaps on both ends of the rear hatch (not the spoiler overhang!). I sent pictures to The Z Store and asked if this was normal. They had no idea why this could happen. I tried a second test fit thinking I could just add some more fiberglass to the underside to adjust the contour but then I noticed the cutout for the hatch button was off center. I double checked the positioning and verified the spoiler was in the right place. The button appeared to be about 0.25” off center! I took the spoiler to my work bench and measured from each end and took pictures of the measurements and the index points to verify the offset and sent them to The Z Store. They didn’t respond to my emails which was frustrating. At this point I called them and told them that I just wanted to return it and get a refund. Most places I have dealt with give you an RMA# for return (they pay shipping). The Z Store just gave me an RA# ( I had to pay shipping)! I expected to be reimbursed for the $98 for shipping but was told that they had to do a “Quality Check” to verify the problems before a refund of the shipping costs. This made me a bit suspicious. When they finally got back to me they said they couldn’t find any problem with the spoiler. They sent pictures back of the “Quality Check”. All they did was set the spoiler on someone’s car and take pictures. Their pictures showed slight gaps at the same points I had photographed. They also showed the cutout for the hatch button still off center. Their explanation was that since no one else had complained about this it wasn’t a problem.
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May 2023 by Ted Senn
Try finding this level of parts support for a classic BMW and you will quickly appreciate the Z Store. I'm amazed at some of what they carry. They answer the phone, share knowledge and ship quickly. Yeah, their suppliers are having supply chain issues, if you aren't used to that you probably haven't been ordering many parts. Also, sometimes reproduction parts don't fit exactly right- deal with it. Save your bad reviews for companies that are actually trying to screw you.
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April 2023 by thibault guerineau
To forgot 9/10 months to wait my order,they sale it to somebody else in 10day
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October 2022 by Derkerter
Very proactive on things if your order looks a bit strange. Good knowledge, good support, and one of the best Z car parts stores to buy from.
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October 2022 by Ariel
I do not recommend. They do not have any parts in the shop, every time the same story part is defective and must be sent back to the manufacturer. Don't buy from them liars
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September 2022 by Casey H
Terrible experience. Stock is wrongly listed on the website. Communication is poor. No excuse for your website to list an item then the customer has to email a month later to find out the item was on back order for "2 months". Then to wait another 4 months without receiving a single word. Take your money elsewhere
