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December 2023 by Derek Loc
nice but just looking around
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February 2023 by Peter X.
I took my wife and her mom to the Outlet, my wife loves the lucky brand so she wanted to visit the store. The store is small so just be aware of that and they don't really have a dressing room. They just have this room with just a curtain for privacy so I would say that's the only bad thing if you're going to try out jeans. They had some clearance items and also some sales throughout the store so you'll just have to look around. My wife and her mom found some jeans that they like so they decided to purchase them.
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October 2022 by Armando Ortiz
Excellent
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June 2021 by Ferial Abouhamzeh
An awful experience with the rude salesperson. Her name was Ashely ( if she said her true name!)My friend and I entered the store wearing our face masks. We were trying some stuffs in the fitting room. She tried to watch me inside the fitting room and started yelling at me why you don’t have face mask inside the fitting room. I tried to calm her; I wore my mask came out to see what’s wrong with her. But this little rude teenage didn’t even keep her 6 ft distance from me!!! She came to my face widely and was yelling even at my friend. We were both scared!!We left the store immediately as we were not feeling safe.I believe the store manager must take insanity test from the sales associates before hiring them!!Or at least advise these employees get help from a therapist!
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June 2021 by Marissa Desgranges
Love this location!!!
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June 2021 by Scott T.
Ashley was super helpful today! Just needed to exchange a shirt for a smaller size, but she let me in right at 11:00am and made the process quick and as painless as possible. Can't wait to come back to see her and buy more from the Lucky Brand
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September 2020 by Sergio Tellez
Simply the best cotton fabrics !!!
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July 2020 by karen wences
Great deals
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March 2020 by Robby S.
Lucky Brands is a company of "extremes"" I'll use their 410 Athletic Fit Chinos as my example. I own 2 pairs that were given to me as a birthday gift from my sister-in-law who lives in California. Anyways, 1 pair is ok, the other pair total garbage. EXTREMELY high price-points for their generic, overly hyped and marketed, commodity products. EXTREMELY low quality for they product they are offering. After 5 1/2 months, my chinos started to fall apart - the inside pockets started to get numerous holes due to shoddy seam stitching. I can no longer use the pants as the pockets are no longer functional. My pockets only carry loose change and a hanky once in a blue moon. i don't walk around with knifes and razors in my pockets. Decided to contact and work with their totally USELESS customer service department. I provided all the information they needed (including detailed photos) except purchase receipts. As I mentioned, these were a gift from 5 1/2 months ago. I normally don't ask for receipts when someone gets me a gift - so shame on me! I figured at Lucky Brands bloated price of $75.00 (I'm guessing), I'd get more than 22 weeks of wear out of them. So bottom line - I can't provide a receipt and, because of this, they can't provide service or an agreeable outcome. Disappointing and a company whose products I'll make a point to avoid from here on out. Their lack of action spoke volumes to me. Check the attached photos.
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February 2020 by Kris K.
What horrible customer service! I was the only person in the store.So no excuses! The short male salesperson was the worst! Rude! I was returning a online purchase. What I ordered and what was sent. There were two different items. After calling the Customer Service Department I was advised that I could return the wrong item to the outlet store. I was unaware that the item did not have a bar code tag on it. That was when the extreme rudeness started! The sales animal took the attitude of "I don't need to deal with you." DO NOT SHOP AT THIS LOCATION! YOU WILL NOT BE VALUED AS A CUSTOMER! LOVE LUCKY BRAND! IF ZERO STARS WAS A RATING THIS STORE WOULD BE AT THE TOP OF THE LIST.
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December 2019 by Chris L.
The sales guy was making fun of us. We felt humiliated and immediately left the place. He probably doesn't like Asian customers... Me and my girlfriend visited this store Dec12 around 5 pm. I wanted to buy a nice shoes for my fiancé since she is royal to Lucky Brand. She loves their shoes and outfits, but this was our first time to shop at this outlet store. She found a shoe she liked, but there was a stain/a dot looking thing on the suede (looked like a small drop of clear glue). We tried to find other same kind, but that was the only size 6 we could find. So, I asked this sales guy if he could find a size 6 in the back since this one has a stain on it. He didn't even look at the shoes and said "I don't see a stain" and he started laughing with a female coworker. What the heck??!!! I've never seen this kind of reaction from salesperson at any retail shop. So, I pointed the defective area and told him "Now can you see?". He was still laughing and making fun of us. I was so pissed off, but my fiancé dragged me out of the shop because she knew I was about to engage an argument. This is a totally ridiculous and most unpleasant experience we've ever had. He had no intention to sell their merchandise to us, instead he was continuously scoffing at us. We only stayed there for less than 10 min, but that 10 min was enough to ruin our entire day. I should have written his name down to complain to their head office. The lucky brand needs to re-educate their employees at this location (The Block Outlet at Orange). Moreover, right after we left the place, we visited ECCO store and we bought two pairs of shoes. Their customer service was way far better.
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November 2019 by Jason Terry
They have a great selection and I love shopping at Lucky Brand. And the staff here are very helpful and highly professional too.
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October 2019 by Vanessa G.
Wow! Just came in to purchase a nice pair of flats I saw online. Manager Constance was totally unprofessional and rude! Do not recommend this store. If you like good customer service do not come here.
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October 2019 by Charles Landis
Really cool store with hip clothes. Good prices if you find something on clearance.
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July 2019 by Hamad Alnusif
Great pants good service
