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April 2023 by John Pironti
Best European car repair shop in Orange County
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December 2022 by She L.
They fixed my SL 500 2005 for pretty good price 8 month ago and no problem since. I'm a big fan.
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November 2022 by Mauricio Reyes
shady shady shady..stay away!!!!i called in friday afternoon to schedule a "service b" maintenance on my mercedes.i spoke to justin and i asked him to confirm with me what the scheduled service included.he responded with- service b includes oil change,cabin filter and brake fluid exchange.he said the price would be "just about $300i came in this morning at 9am to drop off my car and again confirmed price and he said "yes $300"not only did they waste my whole day and call me 5 hours later at about 2:30pm to tell me that they were just about to start working on my car and what my car needed and what they recommended but they also said the service b was $295 "plus" $150 for brake fluid exchange.over $450 plus tax for a service they had said was only $300shady shady way to bring people in and shady way to do business.. not only that they repond to you with an attitude and dony have any coService: Engine repair
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October 2022 by Moe R.
shady shady shady..stay away!!!! i called in friday afternoon to schedule a "service b" maintenance on my mercedes. i spoke to justin and i asked him to confirm with me what the scheduled service included. he responded with- service b includes oil change,cabin filter and brake fluid exchange. he said the price would be "just about $300 i came in this morning at 9am to drop off my car and again confirmed price and he said "yes $300" not only did they waste my whole day and call me 5 hours later at about 2:30pm to tell me that they were just about to start working on my car and what my car needed and what they recommended but they also said the service b was $295 "plus" $150 for brake fluid exchange. over $450 plus tax for a service they had said was only $300 shady shady way to bring people in and shady way to do business.. not only that they repond to you with an attitude and dony have any common customer service. i walked in and wasnt even greeted i asked him questions and wouldnt even respond correctly.. i rather pay the few extra dollars and take it to mercedes they currently have service b for $429.. oh well thats what i get for being cheap and trying to give my business to a local small shop and to top things off the owner did absolutely nothing in regards to the situation to try to keep me as a customer lost my business i own 3 mercedes!
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August 2022 by Nina Patel
I needed a new battery and called as Hi-line has done all my service and maintenance for my Mercedes. They were able to get me in right away and I was out in less than 20 minutes. I found them to me honest, friendly and greatly appreciated them accommodating me without an appointment and helping me so quickly.Service: Battery
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July 2022 by Larry-Stuart D.
I bought a '93 Mercedes 300 CE convertible approximately a year ago so this was the first time I needed an annual maintenance. Having driven past Hi-Line on an almost daily basis for many years, I decided to check out their website and Yelp reviews.... Based on what I read, I decided to bring my car to them last week. It was a great experience... even better than the reviews had suggested. The shop is spotlessly clean and well organized. Their inspection was very thorough and they found several important things that, repaired now, will keep my car in good condition and save real money down the road.... and they were great at calling me with updates and cost estimates so there were no surprises. They even went "the extra mile" to locate a third party supplier for a convertible top latch that's no longer available from Mercedes... rather than just telling me that "the part isn't available any longer" which is what most other shops would have done. They're also very honest... I had an injury that made it difficult to drive my car for a few months so the battery was dead, dead dead ... so much do thst AAA couldn't find any residual charge. Although that car started easily with the battery jump, I anticipated needing a new battery. Hi-Line charged the battery, tested it and determined that it was fine and didn't need replacement.... They could have replaced it and I wouldn't have had any way to really know whether it was necessary or not. All this, and the cost for their work was very reasonable (indeed, much less than I had expected). They service classic, recent and new Mercedes cars so I'm thrilled to have found them and I'll be back every time my car needs service...
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May 2022 by Teresa Shippy
I have a Mercedes 1997 C280. I had a coolant issue. Service was excellent! Matt was amazing, kept me informed with what my car needed. I would highly recommend!
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January 2022 by Colleen M.
These guys are amazing. Their prices are reasonable, they explain everything clearly, and they don't do work that's not necessary.
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December 2021 by Kate Banks
The most honest auto shop I've ever been to. Oscar is amazing! I will always bring my car here over the Mini Cooper dealership any day!
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November 2021 by Verna Barton
Another 4 star rating for Hi-Line. Brought my 08 BMW 335xi in for brake fluid flush and battery issues. Cost was half the price of the stealership, checked battery out of courtesy, and car was ready for pick up in half a day. Found my go to service place
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September 2021 by Stu W.
Hi-Line has serviced my Mercedes several years now. Prior, I serviced the car at the dealer. H.L. has done a banging job, and I would not take my car anywhere else.
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September 2021 by Hei W.
Jason and his crew deliver excellent service. The shop is spotless and efficient. The pricing is far better than the dealership and the quality of the work is every bit as good if not better. They will even evaluate a Mercedes that you are considering purchasing.
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September 2021 by Susan T.
This establishment is always first class. They are very fair priced and the quality of service and workmanship is superb. If you are tired of being ripped off by the dealership give hi- line a try. I have been using this establishment for many years and I have always been satisfied. The Owners are great to work with . Very very satisfied.
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July 2021 by Holly B.
I can sum the business up with two words, Integrity! and Honesty! I had no previous knowledge of this shop and they helped me dodge a bullet on a pre purchase inspection.
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May 2021 by Jim P.
Our sprinter van's main fan belt (serpentine) shredded. We had to have it towed to wherever we would take it. We called Hi Line and they gave us an appoint time. When we got there they were ready for us and had the work completed by the next day. Excellent customer service. We highly recommend Hi-Line Autocare.
