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May 2024 by Ctsv_Carlos
Terrible customer service.
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April 2024 by Kasen Alden
This store has many shoes that I couldn’t find anywhere else. They have some decent prices and I even decided to buy the SE premium low dunks. I would definitely come back here if I needed to find shoes. It is also great that there are never too many other customers in the store.
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April 2024 by Nicole
Not sure what the dress code is but one employee was wearing spandex shorts & other a gap hoodie.. also there were 4 employees & we were nearly the only ones in store & they didn’t ask any questions either time we went in that day (twice), just talked amongst each other. Finally I asked for a size & employee checked on their device & said they don’t have it & immediately put their head down & continued folding. Don’t they offer ship to home? Unfortunate experience.
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January 2024 by Chris G.
Worst customer service I've experienced. The two girls were just staring at each other waiting for the other one to help so I just left.
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January 2024 by Jerry Laforteza
Great staff, Great service, Great deals!!!
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January 2024 by Shanaz H.
Janet claims she the store manager which I doubt. She is very rude and unprofessional, she is the worst person I've ever dealt with I never came across such an unhappy person, the look on her face is very sad. She is not happy with her self or her job. She has no customer skills, was very rude. Corporate needs to step in and acknowledge her behavior. I'm never going to shop here and I'm a frequent buyer no longer will I spend my money here. I'm sure she's looses a lot of sales with her bad attitude.
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December 2023 by Robert Reyes
Do not shop here. Save yourself the headache. I asked for help to get a size for a shoe, the sales girl (chubby, long dark hair) told me she was going to the back to check the size. A couple minutes pass, 5 min pass, 10 min pass. Nothing. I look through the glass in the “staff only” area and she is sitting and eating with 3 other workers. She finally comes out and forgot I had asked her for help and starts folding clothes. I confronted her about my size I was waiting on and her response was “oh, we don’t have that size”. I asked why didn’t she come tell me since I was clearly waiting for her and said sorry. Save yourself the headache.
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December 2023 by BigAl
We found some Nike shoes that not available in Nike store
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November 2023 by Paulina A
Both staff members on the floor were too busy talking to each other to attend to us. The cashier (chubby girl , dark hair) was extremely rude and continued to talk the whole time our transaction was going through, completely unprofessional. It was our first time there and it will be our last.
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November 2023 by Food View
Noting special
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January 2023 by Frost F.
I am not gonna put this employees name over here but I do need to share the whole unhappy experience. I was going into the store and trying to do a return. This wasn't my first time returning items in FNL stores. The previous experiences were smooth and I had no complaints because I received my refund very quick. However, this time when I said I wanted to return the items, the employee checked them and printed the return labels for me and said when items received by their warehouse, they would issue the refund. Dude, if I wanted to do an online return, why didn't I just print the label at home and dropped the package any UPS store? I went to the store bc I wanted to get my refund back ASAP. In-store return is also recommended on FNL return policy bc the return process starts immediately after the stores submit it. Now the package has arrived their warehouse for over a week and I still haven't received the refund yet. Called customer service and gave me same answer every time.
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December 2022 by Tyler V.
I just want to say Edwin and Genaro did an amazing job helping me today! I appreciate their time and thank them so incredibly much!
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October 2022 by DR K.
This store is the worse store. We asked this guy, his name is Yancy, this guy has so much attitude and I was willing to buy 2 shoes but made me don't want to buy it. He was not willing to help ANY of customers. I rather go to different one. This place is the wrack
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August 2022 by Joseph M.
does not accommodate customers the right way and some staff are rude. needs a lot of improvement. not worth it to go to. we'd rather go to other branch or different sneaker store. you can't see a single smile on their faces. Also i tried to return a shoe but its already worn once and got my ankle hurt thats why i tried to return but they couldn't. The manager said i can exchange it to any product or shoe i want as long as its a bit more than 70 dollars. I came back the next week then the manager told me the exchange is not allowed but he told me the past week it could. The cashier helped me but the other staff didnt do anything and didnt even apologize but i did at first. very bad service but thanks to the girl at the other cashier. IT IS WHAT IT IS.
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July 2022 by Sabri K.
Customer service is terrible , fix your attitude, I don't want to imagine how much business are loosing daily terrible.
