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April 2024 by Stephan Lunsford
The best place to buy shoes in Orange County!I brought two little kids in, a shoe stores dream I’m sure ?. Toni was extremely patient, helpful, and went the extra mile helping my wife and I with finding the perfect shoes for us.We love Ecco shoes and now love the employees of this store!
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March 2024 by Sandstorm Spectre
Good customer service and an interesting collection of shoes.
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January 2024 by Minh Nguyen (Ted)
THIS ECCO SHOES STORE IS USING SNEAKY SALES TACTICS: I bought three pairs of shoes from this store. The sales rep. didn't mention one of the pairs of shoes is in the FINAL Sale and has no return exchange. That pair of shoes is for my son, and it was a little too big. I returned it to the store to exchange it for a smaller pair. The owner/manager refused to exchange it. She stated it was a FINAL SALE and no exchange nor refund. I pointed out that was nothing said or shown that the final sales could not be exchanged or refunded. The receipt stated I had thirty days to return/refund if not worn. She just walked away and ignored us. Very rude lady. No more ECCO shoes for me and my family.
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December 2023 by Eiji Fukushima
The manager Lolly didn’t exchange my shoes that I got as gift for another one more expensive even I saying I was going to pay the difference on the price. That’s ridiculous!!! Never going to buy this brand anymore.
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November 2023 by Kassandra R.
If I could give in 0 stars I would. Rude, unhelpful manager. I didn't get her name but she'a Filipino or something with short straight hair. The one in charge for returns gives you the worst attitude ever. Been to the store twice this week and she had the same rude attitude! Also, i walked in and waited over 10 minutes at the front desk and nobody greeted me or helped me until I asked if there was anyone who can help me. Will never be going back to that location anymore.
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November 2023 by Davo C.
I love ECCO shoes, they are elegant and extremely comfortable. Being a flight attendant working long haul international flights; they are the only shoes I have been wearing at work for over 26 years. I used to buy them at Macy's but then I discovered the Outlet Stores. In the past I always received great customer service at this outlet store but today their attitude took me aback. They were aloof and condescending. Nobody welcome me even though I was the only customer there at the time. The young lady I approach and asked for my shoe size even told me "like I told you before" during our conversation, which I found extremely rude. I couldn't believe it! Only the manager approached me to see if I was doing well or needed anything while I was trying shoes, but the other employees ignored me completely however I couldn't avoid listening to one of the staff loudly complaining to the manager about "how complicated is the pricing for the ladies' shoes". I even had to call on them to help me to pay after standing for a while at the cashier's area, with my box of shoes on hand. I know they probably don't give a damn about good customer service since their product sells by itself but I had to share and warn everyone about what to expect nowadays with the current staff.
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November 2023 by Vanessa G.
I worked in retail for many years, so I highly appreciate a well kept and friendly store. I had a great experience here buying some high end boots. The shoes are pricey, but you're paying for luxury. There are great sales codes and the staff was very nice showing us how to get the best deal. All the ladies working that day were so friendly and professional. I'd definitely shop here again. I am so happy with my new boots.
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October 2023 by M Kante
hi quality shoes, good display of shoes, helpful staff. Keep an eye out for specials and for sales
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August 2023 by Coffeeith Books
The employees were very nice and helpful with quick response
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June 2023 by Marlene Murphy
Marlene was very helpful! Good selection!
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March 2023 by Eric M.
I'd give 0 stars if I could. The sign says Buy One Get One 50% Off. Little did I know, golf shoes don't apply. The sign does says some exclusions may apply in small letters however nowhere in the store does it say golf shoes are excluded. The manager had to pull out a paper in a plastic sleeve that was hiding under the register. Had the 50% off sign not been there I wouldn't have wasted 30 min of my time looking for a 2nd pair and been happy just buying the golf shoes. Complete and utter waste of time. Also DO NOT PURCHASE GIFT CARDS as they are NOT redeemable online. What a complete and total scam of a company.
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January 2023 by Belal Selmi
Ecco is wonderfulOnr of the best Formal shoes
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January 2023 by Peyman Ahmadi
Prices are reasonable. Staff are very helpful.
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December 2022 by D. Vu
I like thí store, the brand name with the good price.
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October 2022 by Ron H.
First , I'm on my 3rd pair of ECCO shoes. They are great for my feet. I have a problem with my latest pair, the heal material is separating and bunches up so I need to exchange them. I went to the Ecco store at the South Coast mall in Costa Mesa California where I purchased my $250 shoes to exchange them. They said it's policy ( over and over) that it needs to be done online. And went on to explain that they would just have to throw the shoes away if they did it? Thats crazy, it's an Ecco store. Why put the burden on the customer to return them, when it would be good customer service for the Ecco store to do it? If I purchased them at Nordstrom, they would exchange them for me. Please explain your reasoning for the lack of customer service. Thank you Ron Hust 1-562-522-3384 , email
[email protected]
