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September 2024 by Robert Golde
I went into DMES to purchase some compression socks. I am 77 and needed them due to some major leg problems.
Derek, sales associate, greeted me when I came into the store and asked how he could help me.
After telling him, he measured my calf+ and immediately ordered them from his distributor (one black and one white). He was able to have them delivered for me the following day? Derek stayed on top of that with his distributor. I picked up, customers from first
Having never purchased compression socks before, he was friendly, polite and repeated things to me so I would completely understand. At no time did I feel he talked down to me or felt he was inconvenience by me asking 1, 2 or 3 questions more than once.
While we talk, I sat down in the recliners. What I was really impressed was, he did not push them on me. He let me go at my own pace with questions that interest me.
(Remember, I only came in for compression socks)
Jumping way head, I also end up buying their top-of-the-line leather like recliner
Derek went over each recliner; when he explained it to me, he backed away some so I could try it without feeling like he was hovering over me (He is not a pressure salesman, but he is there when I needed something.)
After Derek showed and told me about the adjustable Headrest and the “adjustable” Lombard Support it was a done deal. (I didn’t mention that I had 3 back fusions).
I should have mentioned that the recliners are top quality. The workmanship is excellent and there’s a variety of recliners to meet your individual need.
In summary, if it wasn’t for Derek, I would not have purchased what I did. He was polite, sincere, willing to change the order without showing any frustration on his part.
If I owned my own business, Derek would be the first person I would hire.
Thank you for letting me ramble.
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September 2024 by Sohrab Naushad
Excellent service
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September 2024 by Cole Tachdjian
Wonderful experience ! Knowledgeable staff and clean store would return for any medical equipment needs !
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August 2024 by Jason Burris
I called. They answered right away. They had exactly what I needed the very same day at a reasonable price.
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August 2024 by Marni
Always helpful!!!!
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July 2024 by MI3R'S MUSICWORLD
First time here yesterday,
And man let me tell you the service was amazing, fantastic even.
Thank you Julia for helping me and mom out. You made her day
Have a wonderful day
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May 2024 by Holly Alegre
Julia and everyone were responsive,helpful and provided exceptional service my father was able to get what he needed for a price he wanted to pay the same day ,you can’t beat that thank you!
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May 2024 by Elisa Heredia Reese
Wide selection of medical supplies
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April 2024 by Kendall Berens
Tarek and Adrian are running a great store. They offer a wide variety of medical devices and equipment including wheelchairs/scooters, compression stockings and even CBD! Thanks for your help!
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April 2024 by Mos Ha
One of our best local stores to go
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April 2024 by Zimerman Jessica
I was so impressed with the customer service I received at this company , Derek was very friendly and helpful
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March 2024 by Kim Thai
Great services Derek thankyou
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March 2024 by Lori Newkirk
Very helpful and they had everything I needed
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March 2024 by eugene M
Derek helped us so much with our mom needs, very patient, store has all we need. Highly recommended
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February 2024 by skygarden
Great services!very friendly and professional answered All our questions for Sure we will be back.